I am not sure if this is PD or what, but being in the middle of it is getting annoying.
There is an agency we work with that makes "cookies" for us.
We feed these cookies to other departments in the agency, other agencies and a host of other people.
Sometimes we have to ask for the cookie to be changed -maybe it needs more icing, or less chocolate. Maybe we have to replace it with oatmeal raisin.
So I spend a lot of time swapping cookie recipes with this agency.
Lately, they have a new staff of bakers and things are getting...interesting.
I've sent in routine orders and gotten answers like:
"You need to get the recipe right the first time. This is too much work."
(Ummm....recipe changes come from the Master Baker, or from other Big Heads. Your job is to make them whatever cookies they need.)
"We don't know where your cookie is and we're not going to look for it. You have to wait until it shows up."
(But....it's two weeks late. And the Head Baker wants it.)
"If you change the recipe, we won't give you a new cookie. You'll have to make the changes on the one you have and use that one."
(I'm sure the delivery staff, and the cashier will be happy when they realize they don't know what cookies to deliver or charge for!)
So when the Master Baker and Chief Chef ask me about where the cookies are and why do we have the wrong batch, I just send them a copy of the order and all the responses I've gotten to my questions.
I am told there is going to be a meeting soon to discuss baking procedures.
I sure hope so!