This is long, but I want y'all to get the full picture . . .
Our refrigerator died about two weeks ago. We were headed out of town a few days later, so buying a new one essentially consisted of me running to the nearest appliance places and asking if they were able to deliver within 48 hours. At Best Buy, at least, I was able to wander around the section for quite a while and nobody approached me. I found ONE fridge in the size we wanted and for the price we wanted. Wrong color, but beggars can't be choosers.
I remembered that there was a new furniture store which had just opened up a few months ago, so that was my next stop. (Actually, my next stop was the mall to check Sears, but I forgot they were tearing it down because instead of Sears there was just a giant pile of rubble and a lot of orange plastic fencing. This place was the third stop, though.)
This store, I had four employees greet me and ask if they could help me find anything before I was twenty feet in. The sales guy in the refrigerator department could have been straight out of used car commercial, right down to the "this one's cheaper but I wouldn't buy it because [made-up reason]" and the high-pressure "buy today!" sales tactic. They did have a fridge I like a bit better than the one at Best Buy, though, it was $50 cheaper, and they could deliver the next day. Crisis averted - we'd have a working fridge before we left for vacation!
The delivery guys were awesome. Like, seriously, I want them to be the only ones who install stuff in my house from now on. Somehow, the sales guy had managed to charge me for a washing machine hose instead of refrigerator hose. One of the delivery guys noticed that, thought it was odd, and stuck in a fridge hose just in case. Total lifesaver :-) I sent the washing machine hose back with him and figured the two were probably around the same price so everything was fine.
The company sent me two emails, a text, and an automated phone call asking me to rate my experience with them. When I was actually sitting down for the paperwork of buying the thing, both the smarmy salesman and his not-much-better boss (protip: don't stand around telling racist jokes while in earshot of a customer) made a HUGE deal of how I had to give them all fives, anything less was a failing grade and they would have corporate down here demanding changes, etc. I skipped the numerical part of the survey because I HATE when companies do that, but I did add a comment that the delivery guys were great.
Two days later I get a call from the manager. He's so sorry about the wrong hose, how can he make it right? If I come into the store, they can refund the price of it on my credit card, no charge for the correct one since it was their error, did this make it a five-star experience? I told him I don't do those surveys when they're essentially pass-fail but I appreciated the offer and would be back in once I was back in town.
Anyway, because we were going out of town immediately I didn't get around to going back into the store until tonight. I explained what I'd been told to the lady at the desk and handed over my receipt. She was a manager but had to call a higher-up one, apparently. He comes out and one of the other employees swings past:
"Hey, Tina, who had the sale on that?"
"Sorry, ma'am. That associate doesn't work here anymore; this will just take a minute."
Over the course of the next twenty minutes, I learned that the used-car-salesman guy and the making-sexist-jokes-in-front-of-customers manager were no longer employed by the company. I asked if mistakes like this were typical with this sales guy and the lady said yes, very much so, she wasn't at all surprised. From the discussion between her and the other manager, I got the impression the sexist manager covered for this particular sales guy a lot, until they both got let go. They couldn't refund me money that the other manager had neglected to write down that he promised me, though. Took a few go-rounds before they gave me my $20 back :-)
So yeah, there you have it - professional darwinism from someone who managed to get both himself and his manager fired. Oh, and the conversation as I was walking away:
"Hey, did you know he works next door now?"
"Not, like, NEXT door, but further down [it was in a strip mall]. He's doing the night shift at Taco Bell now."
I've decided not to eat at that particular Taco Bell for a while. I also feel bad for his new co-workers