People who don't state the question or issue up front. I work for a rather small law enforcement agency, but not in an office that deals directly with the public. However, if you Google the agency, for some reason our main office office number comes up. That's okay. It's my job to answer the phone, and I help as best I can.
A man called because he received a call from a phone number. He didn't understand the message that was left, has no idea why he was called, he called the number twice getting a "disconnected" message the first time, and a similar "not available" message the second time. He wants to give us the number so that we can call it. Up until this time, I thought he was the potential victim of a phone scam and was Googling the correct contact number for that. I asked the gentleman if he thought it might be a scammer. Disgusted with my incomprehension, the gentleman said that he looked up the area code and it was for Waterford, Massachusetts. (The gentleman lives in the southern U.S.) So, of course it must be connected with the recent bombing. I asked if there was a reason for some mysterious associate of the two bombers to call him; no, he was a good American Patriot who didn't have anything to do with Muslim foreigners. That's why he was reporting this suspcious number. Then he said that it was no wonder we couldn't catch anybody and hung up on me. Please note that the second suspect had been arrested two days before.
Okay, maybe I'm also whining just a little about people who get upset without thinking things through.
Until I got to the bolded, I wondered if you were talking about my FIL! Who is driving both
of us up the wall. He has had multiple strokes and now lives in a dementia unit in an Assisted Living home. FIL calls DH multiple times a day, never less than twice and sometimes as many as 6 times daily. If he can't get through on DH's cellphone, he calls the house. "Somebody gave me this list of phone numbers and I don't know who any of those people are." "Are you going to call me, or am I going to call you?" "Somebody called me but I couldn't understand them. What should I do?" "Are you coming up here soon? I need ____." "I'm in a hotel room and they won't let me leave!" (Of course they won't let you leave, Dad! You don't need to be wandering around the parking lot with no shoes or jacket, looking for the car that you wrecked 5 years ago.)
If he can't get DH, or DH tells him something that he doesn't want to hear, he calls BIL and then SIL. (They're also treated to multiple daily calls.)
I know he's confused, I know he can't help it. But OY!!!