A couple things that happened at work last night. Its our big sale, which means all the whackadoodles come out of the woodwork. Driving us all crazy with inane questions, and so on.
First one: HUGE pet peeve of mine, no matter who does it or where. Phone rings, and its one of three calls I'm trying to field. I answer, thank you for calling my store and identify myself, blah, blah, blah. "Oh, where am I calling? and who is this?" so I repeat myself. "Oh, someone from there called me?" I hate when people do that. So I put her on hold, but before I could ask my CW in another area, she hung up. So I asked CW, and yes, it was her who called the customer but LEFT A MESSAGE. Apparetnly customer couldn't be bothered to listen to it, and simply saw the number on her caller id.
Second one: we frequently will call other stores to see if they have an item we don't have, and vice versa. I had a call the other night, from another store, for an item. I looked but while we had it, we did not have the size they wanted. So I told her so. "Oh, really?" Yes really, if I had it, I would have told you.
Third one: Customers who give me a VISA or MC gift card, and then question the amount left on it. Um, all I can do is swipe it, you used it, so I really have no control over how much is left on it vs how much you THINK is left. And they're lucky we can do this now. When I started, we could only use them if they knew exactly how much was on it, as we had to key in the amount or it would decline.