Not sure who I am more annoyed with, but I guess I'll go with the insurance adjuster.
In the third week of July, our DDs' car was struck in a drunk-driving hit and run. (No one was hurt, the car was in a public parking lot.)
The bystanders were amazing in getting info on the fleeing car, making police reports and so on. The driver was in custody within 90 minutes!
Because of where the damage is, the car is not safe to drive until a mechanic looks at it.
We can't have a mechanic check it until the damage appraiser sees the car.
The appraiser can't check the car until the insurance gets the final police report.
And...we still don't have the final police report.
This is annoying in and of itself, but I am trying to be patient. I know this is not a simple case and it may take more time.
What is really, really annoying is the insurance adjuster.
He does not return calls. Ever. If he's not available when the girls call in, there is no point leaving a message. They have left several in the past 7 weeks and he has never called back.
Also, the adjuster has frequently given us wrong information or promised things he cannot deliver.
For example - I talked to him on July 31. He told me he had asked the police to expedite the report and he would have it on the Friday or Monday. (Aug 2 or 5). He would send the appraiser out immediately and we would be able to start work on the car no later than Tuesday.
I made arrangements with a local garage to have the work done.
No car. No paperwork, no phone call.
It's now Sept 8 and the girls had to leave for college with no car. I just made an extra trip down to deliver bicycles xo they can get to their jobs.
I.Am. Not. Happy.