And completely unrelated, one from work. The terminally clueless, or those who absolutely refuse to take a clue or use the proper channels.
My company services lots of smaller companies. We have different tiers of service for different companies. When we started the most basic program for the smallest companies, I was the point person and emailed the person of contact at those companies. I have not been involved in this email campaign for well over 6 months now. It is over.
"Susan" at CompanyQ still has my email address. And the old form of sending orders in. We've recently had the problem where she and another person at her company were using old form and new form, resulting in lots of duplicate orders that we had to sort out. Okay, fine, it's been taken care of.
Susan still emails me on a weekly basis about the status of the orders and her own company's clients that we're working with. There is a shared email inbox that she should be using. I've told her this before. Repeatedly. And if I wasn't one of the two people maintaining that inbox, I would send everything there. As it is, it would just be another step in the process, I'd probably end up dealing with it anyway.
She's emailing me about things that have nothing to do with me or my position in the organization. When the orders are off to be processed, or we're on a backlog waiting for the government to do their thing with the order, or her end client has spoken to someone several months ago and wants us to call him back, she emails me. I assign files. I don't deal with files once they're assigned, I don't deal with files in processing.
The best part? Half the time she doesn't wait more than five minutes for an answer, she calls me. I had one question that I didn't know how to answer. I asked the salespeople around me. Their answer was "Well, it depends on X, Y, Z, and QRS, we can't tell until we get the file and can get into it." I emailed her this answer, saying she should tell her clients that we need an active file to know for sure. She responded TO THAT EMAIL saying that she was calling me. My phone rang. She asked what she should tell the clients, they were in her office. Now I don't have qualifications to give out any sort of advice, and my industry is such that if I were to give advice while unqualified, I could be fined lots of money and end up in jail, so I read my email to her word for word. Her response: "Oh, so should I just have them fill out an application and start a file?" *head meets desk repeatedly*