Usually Macy's is out of my shopping league, but I had a coupon and was looking for a specific item.
I found it (on sale!) and found a sales associate. She told her coworkers she was going to lunch, just as she spied me and said "right after I help this customer". I showed her the coupon and she said it didn't include the item. She produced a coupon and asked if I had been sent this one. I said I wasn't on their mailing list. She said if I applied for an account, I could get such and such a discount. I said I wasn't sure they would give me one. (I'm at the low end of the socioeconomic totem pole). She whispered conspiratorially, "If they don't give you one, I'll let you have the discount anyway". An offer too good to refuse. She asked if I had something with a major credit card logo and a driver's license. I had a bank card with VISA and a non driving ID. She couldn't find the expiration date on the ID (it has none), so she said she could make one up. (fine by me). Meanwhile, they had one of those key pad things for me to input numbers on and I kept messing it up. She was patient as all getout.
Lo and behold, I was approved! (Most likely won't use it again)
Okay, to cut to the chase, she gave me my receipt and circled the web address for Macy's. She said I could contact them if I felt I had received superior customer service and for my convenience, wrote her name.
You know what? I did just that and gave her a glowing review.
What the heck, ya know?