General Etiquette > Life...in general

Be sure to mention my kindness.

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IndianInlaw:
Usually Macy's is out of my shopping league, but I had a coupon and was looking for a specific item.

I found it (on sale!) and found a sales associate.  She told her coworkers she was going to lunch, just as she spied me and said "right after I help this customer".   I showed her the coupon and she said it didn't include the item.  She produced a coupon and asked if I had been sent this one.  I said I wasn't on their mailing list.  She said if I applied for an account, I could get such and such a discount.  I said I wasn't sure they would give me one. (I'm at the low end of the socioeconomic totem pole).  She whispered conspiratorially, "If they don't give you one, I'll let you have the discount anyway".  An offer too good to refuse.  She asked if I had something with a major credit card logo and a driver's license.  I had a bank card with VISA and a non driving ID.  She couldn't find the expiration date on the ID (it has none), so she said she could make one up.  (fine by me).  Meanwhile, they had one of those key pad things for me to input numbers on and I kept messing it up.  She was patient as all getout.

Lo and behold, I was approved!  (Most likely won't use it again)

Okay, to cut to the chase, she gave me my receipt and circled the web address for Macy's.  She said I could contact them if I felt I had received superior customer service and for my convenience, wrote her name.


You know what?  I did just that and gave her a glowing review. 

What the heck, ya know?

Clara Bow:
A lot of companies require their employees to do that, I remember when I was working for Chain Drugstore they did that to us. It's embarrassing to have to ask for compliments, but in your case I think she deserved it.
I just hope she wasn't violating company policies!

Shoo:
I have always found the customer service at Macy's to be very good.  The salesclerk you worked with probably had extra incentive to get you to sign up for a credit card, but it sounds like she "pressured" you in just the right way.  It's nice you gave her a good review!

Now, when that card comes in the mail, cut it up and throw it away immediately!  The interest rate is something like 24%!!  

housewife2k:

--- Quote from: Shoo on December 22, 2006, 10:15:30 AM ---Now, when that card comes in the mail, cut it up and throw it away immediately!  The interest rate is something like 24%!!  

--- End quote ---

Please, make sure to notify them that you are cancelling the card as well, it sucks to get hit with service charges on a card that not only do you not use, but you cannot, because it is in five little peices.

ZipTheWonder:
On the opposite end of the spectrum....

I pretty much never go to Walmart, but recently I bought some items there that I'd seen in an ad.  Something came up and I had to return one of them.  I had quite a few Christmas receipts in my wallet, and it took me a few seconds to find the one for my return. There was no line in front (I had expected to thumb through the receipts in line) and no one waiting behind me, but the "Customer Service" rep was huffing and puffing until I pulled out the receipt.

I was using my debit card for the return.  The screen on the terminal said something like "Was my service satisfactory today?"  When I reached up to grab the 'pen' to select my answer, the clerk pressed something at the register that deleted the screen and completed my transaction.

I was a little weirded out by having to answer the question right in front of the clerk and a little ticked off that she didn't let me respond.  I suppose she realized I might not have appreciated the negative vibes and I might just respond "NO!"

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