Author Topic: An Adult Should Really Know This - Silly Things You've Had to Tell People  (Read 212299 times)

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Marga

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Re: An Adult Should Really Know This - Silly Things You've Had to Tell People
« Reply #2580 on: April 13, 2014, 05:23:35 AM »
I'm headed to a satellite office on Monday, and asked IT if I could possibly have a loaner computer.

I got a phone message from IT, asking for my password so they could set up my account on the loaner before I arrive on Monday. He then stressed NOT TO E-MAIL THE PASSWORD, as it's a bad practice, and TO CALL HIM, NOT E-MAIL, and if I wasn't in, just forget it and we could do it real quick on Monday, because he does NOT want me to e-mail my password.

That must happen a lot.

Sadly, yes. Yes, it does.

source: my husband works in IT.

On that note, and tying in with the subject of this threat:
Once, not that many moons ago, I got a new job. As I started, I didn't have any user account yet, but was allowed to use that of a colleague, while mine was being created.
After a couple of weeks, I started asking around about my used account, and was told it had been created, including an email account, and that all details had been sent to my supervisor, an IT specialist as myself.
I then had a talk with said supervisor, and remind him that forwarding my account name and password to my email account is not the same as sharing it with me. How can I read my email when I don't have the account information yet?
He then printed the mail and gave me the hardcopy.

Luci45

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Re: An Adult Should Really Know This - Silly Things You've Had to Tell People
« Reply #2581 on: April 13, 2014, 09:44:18 AM »
A  few years ago, when we still had dialup, I was at the hospital for tests and we decided I would call when it was time for a ride home. We only have one cell phone, and I had it. So guess how Lucas decides to pass the time  while waiting for my call? On the internet, of course.

I think that was the final straw to convince us to spring for cable service.

Venus193

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Re: An Adult Should Really Know This - Silly Things You've Had to Tell People
« Reply #2582 on: April 13, 2014, 01:21:43 PM »
I spent 20 minutes trying to explain the concept of "B.C." to someone who couldn't understand why, on a timeline, the B.C. years were listed backwards.  When we finished, he was still not getting it and I was beginning to wonder why it was that way myself.

Watch out for that one.  When this happens on a grand scale we're all in trouble.

BabyMama

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Re: An Adult Should Really Know This - Silly Things You've Had to Tell People
« Reply #2583 on: April 13, 2014, 09:20:44 PM »
I'm headed to a satellite office on Monday, and asked IT if I could possibly have a loaner computer.

I got a phone message from IT, asking for my password so they could set up my account on the loaner before I arrive on Monday. He then stressed NOT TO E-MAIL THE PASSWORD, as it's a bad practice, and TO CALL HIM, NOT E-MAIL, and if I wasn't in, just forget it and we could do it real quick on Monday, because he does NOT want me to e-mail my password.

That must happen a lot.

Sadly, yes. Yes, it does.

source: my husband works in IT.

On that note, and tying in with the subject of this threat:
Once, not that many moons ago, I got a new job. As I started, I didn't have any user account yet, but was allowed to use that of a colleague, while mine was being created.
After a couple of weeks, I started asking around about my used account, and was told it had been created, including an email account, and that all details had been sent to my supervisor, an IT specialist as myself.
I then had a talk with said supervisor, and remind him that forwarding my account name and password to my email account is not the same as sharing it with me. How can I read my email when I don't have the account information yet?
He then printed the mail and gave me the hardcopy.

We had that happen once. Our server went down (or something like that, which made signing in to e-mail impossible.) When it was fixed...we all got an e-mail telling us that. Except, of course, nobody was signed in to e-mail to see.

Alias

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Re: An Adult Should Really Know This - Silly Things You've Had to Tell People
« Reply #2584 on: April 14, 2014, 10:15:37 AM »
I'm headed to a satellite office on Monday, and asked IT if I could possibly have a loaner computer.

I got a phone message from IT, asking for my password so they could set up my account on the loaner before I arrive on Monday. He then stressed NOT TO E-MAIL THE PASSWORD, as it's a bad practice, and TO CALL HIM, NOT E-MAIL, and if I wasn't in, just forget it and we could do it real quick on Monday, because he does NOT want me to e-mail my password.

That must happen a lot.

Sadly, yes. Yes, it does.

source: my husband works in IT.

Yes, I've had interactions with users that went

Me: Can you tell me your username please?
Them: User1 and the password is xxx...
Me: No, that's ok! I just need your username, you shouldn't be giving me or anyone else your password for anything!

Margo

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Re: An Adult Should Really Know This - Silly Things You've Had to Tell People
« Reply #2585 on: April 14, 2014, 11:36:31 AM »
I'm headed to a satellite office on Monday, and asked IT if I could possibly have a loaner computer.

I got a phone message from IT, asking for my password so they could set up my account on the loaner before I arrive on Monday. He then stressed NOT TO E-MAIL THE PASSWORD, as it's a bad practice, and TO CALL HIM, NOT E-MAIL, and if I wasn't in, just forget it and we could do it real quick on Monday, because he does NOT want me to e-mail my password.

That must happen a lot.

Sadly, yes. Yes, it does.

source: my husband works in IT.

On that note, and tying in with the subject of this threat:
Once, not that many moons ago, I got a new job. As I started, I didn't have any user account yet, but was allowed to use that of a colleague, while mine was being created.
After a couple of weeks, I started asking around about my used account, and was told it had been created, including an email account, and that all details had been sent to my supervisor, an IT specialist as myself.
I then had a talk with said supervisor, and remind him that forwarding my account name and password to my email account is not the same as sharing it with me. How can I read my email when I don't have the account information yet?
He then printed the mail and gave me the hardcopy.

We had that happen once. Our server went down (or something like that, which made signing in to e-mail impossible.) When it was fixed...we all got an e-mail telling us that. Except, of course, nobody was signed in to e-mail to see.

My sister had this with her phone company. She had contacted them to let them know her (land line) phone was not working. They kept cancelling appointments for the
 engineer to come out, because she had not responded to their phone messages asking her to confirm. When she reported the problem, she gave them her mobile number and e-mail address...

What with that, and the fact that it turned out the fault was caused by heir own contractors severing her line when they installed one next door, they wound up giving her free service for about 6 months , but it was very frustrating while it lasted.

TootsNYC

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Re: An Adult Should Really Know This - Silly Things You've Had to Tell People
« Reply #2586 on: April 14, 2014, 11:38:02 AM »
I'm headed to a satellite office on Monday, and asked IT if I could possibly have a loaner computer.

I got a phone message from IT, asking for my password so they could set up my account on the loaner before I arrive on Monday. He then stressed NOT TO E-MAIL THE PASSWORD, as it's a bad practice, and TO CALL HIM, NOT E-MAIL, and if I wasn't in, just forget it and we could do it real quick on Monday, because he does NOT want me to e-mail my password.

That must happen a lot.

Sadly, yes. Yes, it does.

source: my husband works in IT.

On that note, and tying in with the subject of this threat:
Once, not that many moons ago, I got a new job. As I started, I didn't have any user account yet, but was allowed to use that of a colleague, while mine was being created.
After a couple of weeks, I started asking around about my used account, and was told it had been created, including an email account, and that all details had been sent to my supervisor, an IT specialist as myself.
I then had a talk with said supervisor, and remind him that forwarding my account name and password to my email account is not the same as sharing it with me. How can I read my email when I don't have the account information yet?
He then printed the mail and gave me the hardcopy.

We had that happen once. Our server went down (or something like that, which made signing in to e-mail impossible.) When it was fixed...we all got an e-mail telling us that. Except, of course, nobody was signed in to e-mail to see.

I forgot how to check my email from home, so I called IT and got the answering machine. Gave them my home phone. Stressed that they shouldn't email me the answer, because I couldn't GET to my email from home. But I needed to know what the URL was to get into email remotely.

I didn't hear from them. Called a couple of hours later, left the same message.

They emailed me the info. Both times.

Shalamar

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Re: An Adult Should Really Know This - Silly Things You've Had to Tell People
« Reply #2587 on: April 14, 2014, 12:11:47 PM »
When my daughter started working for Target, she was hired for a brand-new store that was still going through some growing pains.  One of those pains was their main phone number - for some reason it could dial out just fine, but it didn't receive calls.  If you tried calling it, it would just ring and ring - no-one would answer, and no voice-mail either.  We called the 1-800 line for Target over and over to tell them about the problem, and they never seemed to think it was a big enough deal to fix until the store had been open for months.   ???

Harriet Jones

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Re: An Adult Should Really Know This - Silly Things You've Had to Tell People
« Reply #2588 on: April 14, 2014, 12:19:54 PM »

My sister had this with her phone company. She had contacted them to let them know her (land line) phone was not working. They kept cancelling appointments for the
 engineer to come out, because she had not responded to their phone messages asking her to confirm. When she reported the problem, she gave them her mobile number and e-mail address...

What with that, and the fact that it turned out the fault was caused by heir own contractors severing her line when they installed one next door, they wound up giving her free service for about 6 months , but it was very frustrating while it lasted.

We've lost our landline service a couple of times due to things the phone company has done.  Their emails are always vaguely threatening and make the assumption that it's something *we've* done.   *And* it takes them over a week to come fix the problem.

Elfmama

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Re: An Adult Should Really Know This - Silly Things You've Had to Tell People
« Reply #2589 on: April 14, 2014, 02:47:36 PM »

My sister had this with her phone company. She had contacted them to let them know her (land line) phone was not working. They kept cancelling appointments for the
 engineer to come out, because she had not responded to their phone messages asking her to confirm. When she reported the problem, she gave them her mobile number and e-mail address...

What with that, and the fact that it turned out the fault was caused by heir own contractors severing her line when they installed one next door, they wound up giving her free service for about 6 months , but it was very frustrating while it lasted.

We've lost our landline service a couple of times due to things the phone company has done.  Their emails are always vaguely threatening and make the assumption that it's something *we've* done.   *And* it takes them over a week to come fix the problem.
Call your state's Public Service Commission.   There is NO excuse for them to assume that YOU did something, nor the excessive delay.  >:(

Verizon tried to pull that with me, as well as claiming that it must be some problem with the wiring inside the house.  (Riiiight. ::) Because the wiring inside the house is going to act up only when it's raining outside.)   Oddly enough, about half an hour after I called the Maryland PSC, a technician miraculously became available that afternoon, instead of 10 days hence.   ::)

Not that it did any good, at least as far as Verizon was concerned.  When that visit still didn't fix the ongoing problem we called our cable company and had the phone bundled with the cable & internet that we were already getting. Cable company fixed FOUR different problems, things that Verizon had never touched. 
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WolfWay

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Re: An Adult Should Really Know This - Silly Things You've Had to Tell People
« Reply #2590 on: April 15, 2014, 12:37:18 AM »
I'm headed to a satellite office on Monday, and asked IT if I could possibly have a loaner computer.

I got a phone message from IT, asking for my password so they could set up my account on the loaner before I arrive on Monday. He then stressed NOT TO E-MAIL THE PASSWORD, as it's a bad practice, and TO CALL HIM, NOT E-MAIL, and if I wasn't in, just forget it and we could do it real quick on Monday, because he does NOT want me to e-mail my password.

That must happen a lot.

Sadly, yes. Yes, it does.

source: my husband works in IT.

Yes, I've had interactions with users that went

Me: Can you tell me your username please?
Them: User1 and the password is xxx...
Me: No, that's ok! I just need your username, you shouldn't be giving me or anyone else your password for anything!
I work in IT as well. We got users emailing the mailing group for the entire IT department with their username and password.  ???
It's best to love your family as you would a Siberian Tiger - from a distance, preferably separated by bars . -- Pearls Before Swine (16-May-2009)

Xandraea

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Re: An Adult Should Really Know This - Silly Things You've Had to Tell People
« Reply #2591 on: April 15, 2014, 02:18:41 AM »
I spent 20 minutes trying to explain the concept of "B.C." to someone who couldn't understand why, on a timeline, the B.C. years were listed backwards.  When we finished, he was still not getting it and I was beginning to wonder why it was that way myself.

Does this person understand the concept of numbers and negative numbers in math? That could help him understand the B.C. years, if you start counting backwards from zero.

-5  -4  -3  -2  -1  0  1  2  3  4  5

Alias

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Re: An Adult Should Really Know This - Silly Things You've Had to Tell People
« Reply #2592 on: April 15, 2014, 07:59:55 AM »
I'm headed to a satellite office on Monday, and asked IT if I could possibly have a loaner computer.

I got a phone message from IT, asking for my password so they could set up my account on the loaner before I arrive on Monday. He then stressed NOT TO E-MAIL THE PASSWORD, as it's a bad practice, and TO CALL HIM, NOT E-MAIL, and if I wasn't in, just forget it and we could do it real quick on Monday, because he does NOT want me to e-mail my password.

That must happen a lot.

Sadly, yes. Yes, it does.

source: my husband works in IT.

Yes, I've had interactions with users that went

Me: Can you tell me your username please?
Them: User1 and the password is xxx...
Me: No, that's ok! I just need your username, you shouldn't be giving me or anyone else your password for anything!
I work in IT as well. We got users emailing the mailing group for the entire IT department with their username and password.  ???

Ah, now that we've got a department distribution list we often get users forwarding on things they really shouldn't. To 60/70 people.  We have also had one user get caught by a phishing scam THREE TIMES.  The emails going out to all staff about how 'we will never ever ask you to enter your email and password into a site to extend your email access, ever ever ever' are getting less and less polite.

Shalamar

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Re: An Adult Should Really Know This - Silly Things You've Had to Tell People
« Reply #2593 on: April 15, 2014, 11:23:45 AM »
At my old job at IBM, we got an e-mail from Corporate that said something like "If you're planning a business trip, please call us at xxx-xxx-xxxx so that we can update our files with all of your information, including your company credit card number."

You know where this is going, right?  Someone hit Reply-All and gave the entire company (and IBM ain't small, folks) their credit card info.  This happened in November.  I joked that it was the perfect opportunity to go Christmas shopping on the company dime.