Author Topic: I probably should have said this instead of suggesting a seance  (Read 3187 times)

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goldilocks

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My dad died in 1985.  Over the next several years, my mother accumulated tens of thousands of dollars in debt on credit cards.  Some of the cards were in her name, some in my dad's name, and some in both.

We filed bankruptcy for her in 2001.  In doing so you have to list every single account that is covered by the bankruptcy.  About a year later she told me of a company that had been sending her collection letters and phone calls.  I checked the paperwork, and this account was in my dad's name only, but was also covered by the bankruptcy.  So I called customer service.

CS:  How may I help you?
ME:  I'm calling about account XXXX, in the name of MYDAD.
CS:  Yes, well this account is WWAAYY overdue!  (imagine snippy voice).  What is your name?
ME:  I'm Goldilocks, the account is in my dad's name.
CS:  (even more snippy voice).  Well, YOUR name is NOT on the account, and I CERTAINLY will NOT be speaking with you about it.  I will speak with YOURDAD only!!!

ME:  Okay, that's fine.  I would suggest you get a seance together then, since he passed 20 years ago.  In the meantime, you can speak to me, or speak to no one.  What would you like to do?

CS:  Oh, well okay.   (and proceeded to help me).

I supposed I was rude, but then, I didn't know about this site then. 

Little Jo

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Re: I probably should have said this instead of suggesting a seance
« Reply #1 on: July 07, 2010, 07:01:17 PM »
I think this is apocryphal but based on what you just posted it could happen , customer service
being what it is today.


A lady died this past January, and Citibank billed her for February and
March for their annual service charges on her credit card, and added late
fees and interest on the monthly charge. The balance had been $0.00, now
somewhere around $60.00.

A family member placed a call to Citibank. Here is the exchange:
Family Member: "I am calling to tell you she died in January."

Citibank: "The account was never closed and the late fees and charges
still apply."

Family Member: "Maybe, you should turn it over to collections."

Citibank: "Since it is two months past due, it already has been"

Family Member: So, what will they do when they find out she is dead?"

Citibank: "Either report her account to frauds division or report her to
the credit bureau, maybe both!"

Family Member: "Do you think God will be mad at her?" (I really liked
this part!!!!)

Citibank: "Excuse me?"

Family Member: "Did you just get what I was telling you - the part about
her being dead?"

Citibank: "Sir, you'll have to speak to my supervisor." (Duh!)
Supervisor gets on the phone:

Family Member: "I'm calling to tell you, she died in January."

Citibank: "The account was never closed and late fees and charges still
apply." (This must be a phrase taught by the bank!)

Family Member: "You mean you want to collect from her estate?"

Citibank: (Stammer) "Are you her lawyer?"

Family Member: "No, I'm her great nephew." (Lawyer info given)

Citibank: "Could you fax us a certificate of death?"

Family Member: "Sure." (Fax number is given)

After they get the fax:

Citibank: "Our system just isn't setup for death. I don't know what more
I can do to help."

Family Member: "Well, if you figure it out, great! If not, you could just
keep billing her. I don't think she will care."

Citibank: "Well, the late fees and charges do still apply." (What is
wrong with these people?!?)

Family Member: "Would you like her new billing address?"

Citibank: "That might help."

Family Member: "Odessa Memorial Cemetery , Highway 129, Plot Number 69."



Citibank: "Sir, that's a cemetery!"

Family Member: "What do you do with dead people on your planet?

CrayonOutlines

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Re: I probably should have said this instead of suggesting a seance
« Reply #2 on: July 07, 2010, 09:46:01 PM »
This

Citibank: "Our system just isn't setup for death. I don't know what more I can do to help."

is what makes me think it's not true.  I'm sure credit card users die all the time and it would be foolish for any bank, much less a major bank, to not have protocols to handle a customer's death.  But, yeah, customer service can get ridiculous, especially when it seems that all they can do is read a script!

cass2591

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Re: I probably should have said this instead of suggesting a seance
« Reply #3 on: July 07, 2010, 09:57:30 PM »
Locked because I envision this thread turning into yet another CS complaint thread, and how people were oh so clever with their witty comebacks, when in fact most are rude.
There is no pie in Nighthawks, which is why it's such a desolate image. ~ Happy Stomach

I am an old man and have known a great many troubles, but most of them never happened. ~ Mark Twain

Adopting a pet won't change the world, but it will change the world for that pet.