Author Topic: Wrong amount in change - did I do wrong?  (Read 3082 times)

0 Members and 1 Guest are viewing this topic.

Suze

  • I live in the real world. I play in the Middle Ages.
  • Super Hero!
  • ****
  • Posts: 9249
Wrong amount in change - did I do wrong?
« on: August 08, 2010, 10:05:28 AM »
hi all

I was at the grocery store yesterday

I was supposed to recieve 9 dollars and some change back.  I got 28 and some change back

When I noticed it - my girlfriend and I went back to the store

The line with the cashier was backed up to the point of no return.  So I went to the costomer service counter and explained and traded the 20 for a 1

Girlfriend said that I probably got the poor girl fired for goofing on a change thing (the 20 must have been in her ones spot)

should I have waited in line?

giving back the money is a no brainer - it wasn't mine to keep

just should I have given it back to the cashier?
Reality is for people who lack Imagination

DangerMouth

  • Work as if you were in the early days of a better nation.
  • Super Hero!
  • ****
  • Posts: 7482
  • Everybody Gets Ice Cream!
Re: Wrong amount in change - did I do wrong?
« Reply #1 on: August 08, 2010, 10:08:02 AM »
Grocery stores have customer service desks, that's where I would have gone. No reason that the cashier's mistake should cost you a ton of your time, right? :)

Chartreuse

  • Member
  • **
  • Posts: 979
Re: Wrong amount in change - did I do wrong?
« Reply #2 on: August 08, 2010, 10:32:51 AM »
For all you know, somebody else gave her the $20 in the place of a $1 and she didn't notice.  Her till at the end of the shift might have ended up being $19 over.  In the world of cashiering, that's as bad as being $19 under, and from my own experience, will get you disciplined just as badly.

As a former cashier, I personally would be okay with you returning it to customer service.  I'd be willing to get chewed out for that mistake and deal with the consequences.  There are a lot of scams people try to pull on cashiers, and had you come through my line and given me a twenty, even with a good reason for it, I think I'd be concerned you were up to something.

Normally when somebody claims that a cashier cheated them out of $, customer service would shut down the line, would pull up the computer records for what should be in the till, and would count out the drawer to double check.  Depending on the store, it's very possible that they'd do the same for this situation.
Tact: The ability to tell some one to go to hell in such a way that he looks forward to the trip.

hyzenthlay

  • Super Hero!
  • ****
  • Posts: 8750
Re: Wrong amount in change - did I do wrong?
« Reply #3 on: August 08, 2010, 10:35:44 AM »
Girlfriend said that I probably got the poor girl fired for goofing on a change thing (the 20 must have been in her ones spot)

If she can't reliably handle cash, she is going to be fired sooner or later. That really isn't your responsibility.

You were fine.

Chinchillazilla

  • SQUEAK.
  • Member
  • **
  • Posts: 508
Re: Wrong amount in change - did I do wrong?
« Reply #4 on: August 08, 2010, 12:45:05 PM »
I think it's better for you to risk her job (if that was going to happen, it would have anyway) than keep money that's not yours. Karmically speaking.  :P
No running with scythes.

applied4

  • Member
  • **
  • Posts: 138
Re: Wrong amount in change - did I do wrong?
« Reply #5 on: August 08, 2010, 01:04:36 PM »
You did the right thing.  No sense waiting in line to return money.  If the cashier gets fired for a $19 mistake, they don't want to work there.

RainhaDoTexugo

  • got married!
  • Super Hero!
  • ****
  • Posts: 23089
  • Tatum!
Re: Wrong amount in change - did I do wrong?
« Reply #6 on: August 08, 2010, 02:04:33 PM »
I think you were fine.  I've cashiered at a number of jobs (one grocery store, and a few food service).  If she's normally very reliable and has no history of problems, she'll probably be fine.  She may get a talking to, or some sort of official warning, maybe,  but I'd be surprised if a one time thing gets her fired.  If there is a pattern with her, then she's probably better off in a different field anyway, and it's certainly not your fault.

On the other hand, if you hadn't returned, she may have come up $20 short, which may well have been docked from her paycheck, as well as being written up.  She'd get in trouble anyway, at least this way she isn't also out $20.  Going through her line would have been confusing, time consuming, and seeing her exchange money, but no goods, may have been looked at suspiciously.

Suze

  • I live in the real world. I play in the Middle Ages.
  • Super Hero!
  • ****
  • Posts: 9249
Re: Wrong amount in change - did I do wrong?
« Reply #7 on: August 08, 2010, 02:56:43 PM »
oh I couldn't have kept it no matter what

if I did that my Grandmother not to mention my parents would haunt me from their graves.

it was just my girlfriends statement that I probably got her fired that nailed me.

I would hate to think that I was the one who made someone lose thier job
Reality is for people who lack Imagination

shhh its me

  • Super Hero!
  • ****
  • Posts: 6952
Re: Wrong amount in change - did I do wrong?
« Reply #8 on: August 08, 2010, 03:00:11 PM »
  If it was reasonable convenient I'd of returned it to the cashier that made the mistake. 

RainhaDoTexugo

  • got married!
  • Super Hero!
  • ****
  • Posts: 23089
  • Tatum!
Re: Wrong amount in change - did I do wrong?
« Reply #9 on: August 08, 2010, 03:03:08 PM »
I really wouldn't worry about it.  They're not going to go through the hassle of being short staffed for awhile, interviewing a bunch of people, doing background checks, and training a new employee over one $20 mistake.  Maybe $100, or a pattern of $20 mistakes, but not just one.  Businesses tend to assume it'll happen now and then, and account for human error, that's why they have set amounts that will be forgiven ($5 in my jobs, as far as I can remember), and a policy for reimbursement for bigger mistakes.  It happens, they know it happens, and I'd be really surprised if she lost her job over it.

Sirius

  • Super Hero!
  • ****
  • Posts: 9863
  • Stars in my eyes!
Re: Wrong amount in change - did I do wrong?
« Reply #10 on: August 08, 2010, 03:45:07 PM »
I think you did just fine.  The customer service people were probably surprised to have someone bring back money they were given by mistake, which is a sad commentary on today's world.

About a week ago Mr. Sirius and I took our cats to the vet, and while we were there we purchased some Advantage flea treatment for them.  We were supposed to have gotten 5 tubes; we were given 6.  The next morning I called the vet's office to tell them about it.  I had no problem with paying for the extra tube; we'd certainly use it, and it would save us having to go to the office to buy another one.  The receptionist told me I didn't have to pay for it, and thanked me for being so honest. 

Suze

  • I live in the real world. I play in the Middle Ages.
  • Super Hero!
  • ****
  • Posts: 9249
Re: Wrong amount in change - did I do wrong?
« Reply #11 on: August 08, 2010, 03:50:55 PM »
yes the clerk at the service desk was about falling over her feet thanking me for "being honest"

sad in this world today

I admit I am not an angel but hey there are some things you just don't do and keeping things that are not yours is one of them.
Reality is for people who lack Imagination

zyrs

  • Hero Member
  • ***
  • Posts: 1974
  • spiffily male.
Re: Wrong amount in change - did I do wrong?
« Reply #12 on: August 09, 2010, 12:12:36 AM »
It's good that you returned it.  Probably best that you returned it to customer service as well.

I remember once putting the change in my wallet on kind of auto-pilot and then realizing I'd gotten the wrong change.  I went back to the cashier and said:

me:  "Excuse me Miss, but you've given me the wrong change.  It should have been ..."
her:  "You got the right change how dare you try and and scam me."
me:  "Miss, really.  You gave me..."
her:  "If you don't stop bothering me, I'll call the police."
me:  "So you don't want the extra 10 bucks you gave me back?"

Suddenly she was all sweetness and light.  In her defense, I seem to give off an aura of dishonesty or something.  Store loss prevention people follow me around from the moment I enter a store until I leave and I really have no idea why.  Maybe I look 'shifty' or something.


Jocelyn

  • Hero Member
  • ***
  • Posts: 3049
Re: Wrong amount in change - did I do wrong?
« Reply #13 on: August 09, 2010, 09:49:44 AM »

About a week ago Mr. Sirius and I took our cats to the vet, and while we were there we purchased some Advantage flea treatment for them.  We were supposed to have gotten 5 tubes; we were given 6.  The next morning I called the vet's office to tell them about it.  I had no problem with paying for the extra tube; we'd certainly use it, and it would save us having to go to the office to buy another one.  The receptionist told me I didn't have to pay for it, and thanked me for being so honest. 

Both Advantage and Frontline will run specials where you get an extra tube if you buy a certain number. I bought a 6-pack of Frontline on Saturday, and got 2 extra doses. Maybe you didn't get anything you weren't entitled to. :)

Hushabye

  • Super Hero!
  • ****
  • Posts: 7640
Re: Wrong amount in change - did I do wrong?
« Reply #14 on: August 09, 2010, 11:20:08 AM »
I think you were fine.  If you had waited in her line, she may have needed a manager to open her drawer without a transaction anyway.