I have been on CPAP therapy for well over a year now and other than a huge problem that presented itself when first started, my doctor and I both agree I have benefitted from this therapy. However, I've had nothing but problems with the company that is/was supplying my CPAP supplies - mask parts, hose, filters, etc. I'm sure anyone here who is currently using CPAP or is familiar with it knows what goes on with the continuing cost of being on this therapy.
I say was because for the last 6-8 months, I've had to fight with the DME (durable medical equipment) compnay just to get the right items. They send me the wrong thing, I call and tell them it's wrong, they apologize, then I have to call back and remind them that they haven't sent the right items. I've sent back the items that were wrong. Lather, rinse, repeat.
With all that has gone on the last few months with my mother and other personal things, I let it fall to the wayside a little - completely my fault for not being more on the up and up with this. Once more they sent me the wrong items and I was left to order the right items after the "forgot" again online from another DME site and pay for it out of pocket.For me, that was the last straw.
I called to let them know that I was firing them as my DME last Thursday. Ever since, they've been calling and leaving messages begging me not to go, please tell them what they've done wrong. The problem is, I TOLD them exactly what went wrong. I told them how they pretty much failed me as a company and why I was going elsewhere. I honestly felt I was being treated like a file number rather than a patient/customer.
I got yet another call, this time from what sounds like their district manager. I honestly am done dealing with these people. I sent back the wrong supplies again and want nothing more to do with them. What else can I say other than "You failed me as a company, I'm taking my business elsewhere" that won't sound snippish and snarky? I've had to set my cell phone to vibrate so I'm not distracted by their constant calling and it's getting annoying.