Had been a cell phone customer of F
-Mobile for several years, just me. DH had a company phone and plan. When his company said, "find your own plan, we will re-imburse you," DH decided to jump on to me wih F-Mobile.
DH and I went to a free-standing store to ADD him, to start a new contract, buy a new phone, etc...
Well, the teen at the mall kiosk had mixed up my SS # with DH's, last time I had gone to change something o my plan. The phone was in my name, but DH's SS#, somehow. That freaked out
the manager-- we were obviously frauds, and were asked to bring in our SS cards to be faxed off to prove we were not scammers, or whatever.
We returned with the cards, made copies, and blacked out all but the last 4 digits. The store fax was not working. Hadnot been, all week. We were sent to another store.
That store sent the fax, and we were told to wait. After an hour, I asked for the photocopy of our cards with all but the lat 4 digits marked out) and we left.
week later, I called for an update. "Oh, we never got it. But, they shredded your copy so your SS# was not just tossed in a trashcan." (this was in response to my, waht?!? where is my info!?)
Um, I was handed the paper myself after asking for it, your clerk cannot recall or is lying.
A few more phone calls, in which at one point I asked, "Should I just go back to the temp. teen at the mall kiosk and have him fix this, since he messed it up, and seems to have more power in getting paper work done than store mangagers?"
More vistits, more phone calls, and still "We cannot fix this, your and DH's numbers are switched and our hands are tied."
Finally, DH and I made "picket" signs, called the police to make sure we were legal, and marched aroud the sidewalk at F-Mobile, with our school-age kids.
The signs said, "F-Mobile mixed up husband and wife's SS#'s and will NOT allow
them to add on a phone!"
We joined H
orizon and have better reception, plan, and service.
And, the kids learned that Mom does appreciate stupidity.