This is actually my sister's story, not mine, but it involves a certain chain sit-down restaurant in the middling range. It may or may involve some sort of pepper in it's name and image.
Anyway, she had gone out to eat with a group of friends, and the waitress was either new or clueless or just cruddy. She didn't bring them their drinks, then when she did bring them, they were wrong. She didn't write down their order, and sure enough, she had forgotten two people. When she finally got their food to them, it was wrong. No one said anything to the manager, no one said anything to the waitress directly, but it is my understanding that something was said between themselves and the waitress overheard it. And she got ma
Come time to pay, and the other people in the group pay with cash. My sister hands over her credit card. When the waitress comes back, no card. My sister asks where it is. The waitress deflects by saying the manager has it. She disappears. The manager just happens to walk by. Sister catches him and asks where her card is. He has no idea what she is talking about and goes to find the waitress. Waitress finally comes back with her credit card, and says, "You'd better watch it. Your card is all over Facebook now."
Worst of it is, my sister complained to both the manager and to corporate, and both gave her the runaround. And the waitress is still employed there. Needless to say, what was previously a favorite place for us is no more.