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• July 28, 2016, 05:57:43 AM

### Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 1876243 times)

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#### RebeccainGA

• Member
• Posts: 1207
• formerly RebeccainAR
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3915 on: April 11, 2013, 11:29:02 AM »
I had one today. I use a CPAP machine, and the masks you use with them are a prescription item. I thought I had to go through the medical goods firm that my insurance company recommends - and they charge me, until I've met my deductible, aprox $400US for a mask kit. Exorbitant, but I was OK with it - thought that was my only option, service was reasonable, etc. Then I had an issue with something being billed incorrectly, and they got very snarky with me. So I started looking around. Found that I could just buy the masks, without the insurance, for less than 25% of what I was paying. Thought I'd check with the DME and see if they would price match - after all, I'd be saving myself $$and my insurance company$$$ -  they pretty much told me to pound sand. So I bought them from a wholesaler instead of through the insurance people.

Shame - we'd been buying $from the medical goods firm since DP got out of the hospital, and will continue to buy $ from someone - but I don't think it'll be that company, after the way they treated me. I mean, tell me it's not possible, that's one thing, but to be snarky over their mistake and then over a simple, routine request?? No thanks.

#### Sophie Jenkins

• Member
• Posts: 137
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3916 on: April 11, 2013, 11:49:03 AM »
And the thing is, I'm not going to give 10s across the board if the company doesn't actually deserve the 10s. 10s to me indicate that you went well above and beyond -- the equivalent of a server earning a 25% tip or better. 20% tip service, good to very good service, does not earn a 10, and I'm not going to be guilted in to giving a 10 because of poor corporate policy.

Rob

If what you're hoping to effect with your surveys is actual change within a company, you'd be far better off contacting corporate directly. Poor surveys don't send any message to corporate other than telling them who they need to punish for following their own ridiculous corporate requirements.

Nothing cashiers do lets them win- follow corporate guidelines and customers are unhappy and get them in trouble. Don't follow corporate guidelines to keep the customers happy and they get in trouble for not following guidelines.

Better to not fill out a survey at all than get someone in trouble for something they have no control over.

#### Carotte

• Member
• Posts: 1886
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3917 on: April 11, 2013, 12:29:41 PM »
Well, I think my bank will soon get the boot, depending on how they are going to explain how it came to be that I'm making a transfer to myself now  .
Background: for the past ten years or so my mom has made a monthly deposit of 15€ every months, it's called "permanent transfer LASTNAME". This month (havent checked las month statement yet), I have a "permanet transfer LASTNAME" in my debit and one in my credit line.
Checked online, both are from/to my account, with my name (we have the same LASTNAME). And none from my mother.

Unless they appologize and bend backward while serving me maccarons I'm leaving, pronto. I was already thinking about since some of their charges are much higher than other banks.

They messed two peoples account (we do have the same lastname and bank, and my mothers has a right to handle mine if I'm away or unable but that's not a reason!), made her deposit vanish and created a new monthly deposit that I never agreed upon.
And it takes them 14 days to have the deposit appear in the depositee account? I might be wrong but I bet other banks are faster than that!

#### DottyG

• Member
• Posts: 18204
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3918 on: April 11, 2013, 12:37:03 PM »
I started a spin-off thread for the customer survey discussion.

#### Jocelyn

• Member
• Posts: 3933
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3919 on: April 11, 2013, 08:05:50 PM »
I had one today. I use a CPAP machine, and the masks you use with them are a prescription item. I thought I had to go through the medical goods firm that my insurance company recommends - and they charge me, until I've met my deductible, aprox $400US for a mask kit. Exorbitant, but I was OK with it - thought that was my only option, service was reasonable, etc. Then I had an issue with something being billed incorrectly, and they got very snarky with me. So I started looking around. Found that I could just buy the masks, without the insurance, for less than 25% of what I was paying. Thought I'd check with the DME and see if they would price match - after all, I'd be saving myself $$and my insurance company$$$ -  they pretty much told me to pound sand. So I bought them from a wholesaler instead of through the insurance people.

Shame - we'd been buying $from the medical goods firm since DP got out of the hospital, and will continue to buy $ from someone - but I don't think it'll be that company, after the way they treated me. I mean, tell me it's not possible, that's one thing, but to be snarky over their mistake and then over a simple, routine request?? No thanks.

CPAP.com
A friend gave me the referral, and I've been happy with the things I've bought from them. Huge selection, and much cheaper than my previous provider.

#### Slartibartfast

• Member
• Posts: 12416
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3920 on: April 11, 2013, 10:42:13 PM »
This is kind of more like a product review  but I was really disappointed.  I was intrigued by the concept of getting our phone line via our DSL - right now we pay for local calls and DSL through our phone company and long-distance through a 3rd party.  The phone company won't give us a bundle discount because apparently local doesn't count for that, so we pay ~$40/month between the two phone bills (not counting our cell phones, which we use minimally). There are a few companies which offer devices that do this - MagicJack advertised the most, but I read some reviews and thought NetDUO sounded the best. ~$80 covered the gear and the first year, then it would be $30/YEAR after that (instead of$40/month).  Huge savings, right?

I've gone back and forth on this, but my conclusion is that the call quality varies between "slightly better than adequate" and "completely useless."  As in, I was all ready to call our phone company and cancel our regular landline, but the interference on the call was so bad the phone tree couldn't figure out what buttons I was pressing.  It seems like most of the time, the call will be reasonably clear on one end and staticky on the other.

As much as I'd love to save $450/year on my phone bill, I want my phone to actually be useful as a phone! I guess the next step is to add up how much time DH and I actually spend on our phones and see whether that$450/year would pay for us to have phones we could use for more than just emergencies . . .

#### jedikaiti

• Swiss Army Nerd
• Member
• Posts: 3544
• A pie in the hand is worth two in the mail.
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3921 on: April 11, 2013, 11:04:23 PM »
A friend of mine bought a MagicJack to take to England when she moved, so she'd have a US number available for family & friends to call her. Works like a charm, I can't hear the difference.
What part of v_e = \sqrt{\frac{2GM}{r}} don't you understand? It's only rocket science!

"The problem with re-examining your brilliant ideas is that more often than not, you discover they are the intellectual equivalent of saying, 'Hold my beer and watch this!'" - Cindy Couture

#### Slartibartfast

• Member
• Posts: 12416
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3922 on: April 12, 2013, 12:20:22 AM »