There's a dry cleaner that is incredibly convenient for me (mere blocks away from home, with extended evening and weekend hours). In the past I've been hesitant to return because of the downright surly service, but the convenience factor really cannot be matched. Every time I go in, I get ticked off about the service, but end up returning months later, thinking "it can't be that bad".
Today's episode was downright hinky.
I went in about 6PM to drop off a bag for cleaning. I asked how much it would be, and the clerk said $12.50. I agreed, gave her the bag, and asked when it would be ready. She stated that it would be ready by 7:30PM--just an hour and a half away. In the past, they've usually required a day or two, so that was odd.
So I said okay, and she replied "That will be $13.50." Okay, maybe I heard her wrong or she misspoke the first time. I hand her a 20, she counts out the 50 cents and then the bills, and hands me...just the bills. I have to ask for the coins, but she hands them over.
She says something in dismissal, so I ask if I can get the claim check, which they've always required in the past. She said something to the effect of "Well, I get off at 7:30 [note: they are open until 9], so if you come back before then, you don't need a claim check." I told her that it would probably be tomorrow before I could pick it up. She reiterates that she would like it picked up by the time she leaves at 7:30, but since that wasn't convenient to my schedule, I told her again that I probably wouldn't get back there until tomorrow.
So she grudgingly writes me a claim check. And what do you know, she calls me at 7:10 saying my bag is ready and asking me to come pick it up before she leaves at 7:30.
I got a VERY strong feeling that she wanted to do it under the table, so to speak, so that she could pocket the money. If I picked it up before she left, she could dispose of the claim ticket and keep the cash, and no one would be the wiser.
Too much drama for me, on top of the habitual rudeness. I'm resigning myself to using a far less convenient cleaner from now on.