DH and I enjoy cruising, with the exception of one cruise line that often refers to itself euphemistically with a single letter. This line's advertising suggested a luxurious experience with special treatment. Our cruise had everything but. The last evening of the cruise, I checked our shipboard account. We were still charged for drinks that we did not order. I had tried to resolve this three times before, and each time was told that it would be taken care of. So I went back to Guest Relations (relations another euphemism), where I was again told that it would be taken care of. I said that I wanted to see a credit on my account or a manager. She refused to credit my account. She said that the manager was busy and refused to give me his name. Then she said that I had purchased drinks for other people. I was livid. I decided that the only way that this would be handled properly would be to make them more uncomfortable than I was. I turned up the volume and spoke in a firm, direct voice (not yelling, but easily overheard) and said that I would not leave the desk until I saw a manager. I finally got our account credited. The total amount that I tried to resolve? $50.
In contrast, on a Disney cruise. I was trying to figure out how to connect to wifi on my Kindle, and just shut it after trying for about 10 minutes. When I reviewed our shipboard account later, I saw a charge for an hour of wifi. I went down to Disney's Guest Services, where they showed me how to log on. I told them about the wifi charges, and they credited me 50 minutes of wifi (about $20)! It was on our account within a half hour.
And THAT is why we bought 220 points at Disney Vacation Club.