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"I'm never shopping THERE again!" Share your story!

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ica171:

--- Quote from: Asharah on June 26, 2013, 01:55:40 PM ---
--- Quote from: Jocelyn on June 26, 2013, 01:49:36 PM ---
--- Quote from: Luci45 on June 26, 2013, 01:34:23 PM ---
--- Quote from: Pen^2 on June 26, 2013, 12:57:36 PM ---Miss Tickle, that is insane. I mean holy flying fresh coprolites.

--- End quote ---


--- Quote from: Miss Tickle on June 25, 2013, 11:47:50 AM ---When I was newly married Sears let DH use my account without permission. I opened a bill where the charges were listed as overdue,

--- End quote ---
I do not understand. Miss Tickle was married. They should have had the charge on a bill before it went overdue/to collections so it should have been settled before it went overdue between Mr. and Ms. Tickle if it needed to be.

I'm sorry there is so much stress here, but I just don't get the problem. Thank you for explaining this to me - and please be nice to me.

--- End quote ---
Luci,
I think the upsetting part of it was that the cardholder had not authorized anyone else to use the card. A person should not be able to go into a store and use a card by saying, 'It's my wife's.' 
The store couldn't know for sure that they were married, nor could the store know if they had recently split up. If the only authorized user on the account is the wife, a clerk shouldn't just assume that it would be OK to let a man saying he's her husband, use her card.

--- End quote ---
I kinda wonder if hubby realized he screwed up and hid the first bill. Maybe intended to pay it himself and then forgot about it.

--- End quote ---
Well, I know I've been guilty of delaying the opening of bills because I knew there weren't charges on there, even though I know I should be checking just to make sure everything says what it's supposed to say. Maybe that's what happened here; she "knew" there was a zero balance so she set it aside for later, then only found out about DH's charges after the second bill came.

Redneck Gravy:
Cracker Barrel - Abilene, TX

We always time our trips to hit there around a meal time, everyone in our family loves Cracker Barrel and until recently did not have one close to us.

Sunday afternoon - 5:20 pm arrive for dinner.  They are not packed and that's unusual and it should have been a warning.  We were seated immediately. 

At 5:40 I flagged down a waitress to try and take our order (we had not been served water nor our drink order taken).  She was not our server but would find ours.  The table next to us immediately commented that they had to flag down a server to order also and were still waiting on their check.  (2nd Red flag!)

At 5:45 our server took our drink and food order.  Drinks arrived a few minutes later.  At 6:15 having not seen our server again, I went in search of the manager.  At 6:20 the front cashier paged him and I explained the situation to him and showed him where we were sitting, he immediately brought us a plate of biscuits & muffins.  At 6:40 our food arrived.  Except for my fried chicken livers, everything ordered should have been premade - their famous roast beef, macaroni & cheese, potato casserole and applesauce.  I don't see what the delay might have been and then our food was not HOT, it was warm and it was edible but it wasn't hot like it just came out of the kitchen.

In the meanwhile, two tables that had come in, gave up and left after several minutes of trying to get a server to take their orders.  Also, the table two up from us had the manager comp their dinner they were so unhappy and loudly let him know. (bright red blanket waving in the breeze!)   

We saw our server again at 7:00 when she dropped off our ticket.  Now we wanted dessert but at that point, rather than wait longer for poor service I just wanted to be back on the road.  When I checked out the cashier asked if everything had been resolved and I said, "well we did finally get our food, it wasn't hot but it was edible.  And having now been here over an hour and a half we are getting back on the road."  She gave me my ticket with the survey information attached and we left.  I had her close out the amount on my credit card and tipped my waitress in cash 10% only.  I am usually at least 15% but not for that crappy service. 

I filled out the survey online and detailed the exact sequence of events.  We won't stop there again.  It may have been a one time only bad experience but we have a CB closer to us now that likes our business and takes good care of us.  There are plenty of places in Abilene that will be happy to see us and take our money while providing good service, so we will stop elsewhere next time we pass through there.   I have never had bad service at Cracker Barrel until this one experience.   

nayberry:

--- Quote from: Redneck Gravy on June 27, 2013, 11:20:09 AM ---Cracker Barrel - Abilene, TX

We always time our trips to hit there around a meal time, everyone in our family loves Cracker Barrel and until recently did not have one close to us.

Sunday afternoon - 5:20 pm arrive for dinner.  They are not packed and that's unusual and it should have been a warning.  We were seated immediately. 

At 5:40 I flagged down a waitress to try and take our order (we had not been served water nor our drink order taken).  She was not our server but would find ours.  The table next to us immediately commented that they had to flag down a server to order also and were still waiting on their check.  (2nd Red flag!)

At 5:45 our server took our drink and food order.  Drinks arrived a few minutes later.  At 6:15 having not seen our server again, I went in search of the manager.  At 6:20 the front cashier paged him and I explained the situation to him and showed him where we were sitting, he immediately brought us a plate of biscuits & muffins.  At 6:40 our food arrived.  Except for my fried chicken livers, everything ordered should have been premade - their famous roast beef, macaroni & cheese, potato casserole and applesauce.  I don't see what the delay might have been and then our food was not HOT, it was warm and it was edible but it wasn't hot like it just came out of the kitchen.

In the meanwhile, two tables that had come in, gave up and left after several minutes of trying to get a server to take their orders.  Also, the table two up from us had the manager comp their dinner they were so unhappy and loudly let him know. (bright red blanket waving in the breeze!)   

We saw our server again at 7:00 when she dropped off our ticket.  Now we wanted dessert but at that point, rather than wait longer for poor service I just wanted to be back on the road.  When I checked out the cashier asked if everything had been resolved and I said, "well we did finally get our food, it wasn't hot but it was edible.  And having now been here over an hour and a half we are getting back on the road."  She gave me my ticket with the survey information attached and we left.  I had her close out the amount on my credit card and tipped my waitress in cash 10% only.  I am usually at least 15% but not for that crappy service. 

I filled out the survey online and detailed the exact sequence of events.  We won't stop there again.  It may have been a one time only bad experience but we have a CB closer to us now that likes our business and takes good care of us.  There are plenty of places in Abilene that will be happy to see us and take our money while providing good service, so we will stop elsewhere next time we pass through there.   I have never had bad service at Cracker Barrel until this one experience.   

--- End quote ---

^^ now this is where i don't understand tipping,  why would you tip at all after such awful service?

Shoo:

--- Quote from: nayberry on June 27, 2013, 11:35:21 AM ---
--- Quote from: Redneck Gravy on June 27, 2013, 11:20:09 AM ---Cracker Barrel - Abilene, TX

We always time our trips to hit there around a meal time, everyone in our family loves Cracker Barrel and until recently did not have one close to us.

Sunday afternoon - 5:20 pm arrive for dinner.  They are not packed and that's unusual and it should have been a warning.  We were seated immediately. 

At 5:40 I flagged down a waitress to try and take our order (we had not been served water nor our drink order taken).  She was not our server but would find ours.  The table next to us immediately commented that they had to flag down a server to order also and were still waiting on their check.  (2nd Red flag!)

At 5:45 our server took our drink and food order.  Drinks arrived a few minutes later.  At 6:15 having not seen our server again, I went in search of the manager.  At 6:20 the front cashier paged him and I explained the situation to him and showed him where we were sitting, he immediately brought us a plate of biscuits & muffins.  At 6:40 our food arrived.  Except for my fried chicken livers, everything ordered should have been premade - their famous roast beef, macaroni & cheese, potato casserole and applesauce.  I don't see what the delay might have been and then our food was not HOT, it was warm and it was edible but it wasn't hot like it just came out of the kitchen.

In the meanwhile, two tables that had come in, gave up and left after several minutes of trying to get a server to take their orders.  Also, the table two up from us had the manager comp their dinner they were so unhappy and loudly let him know. (bright red blanket waving in the breeze!)   

We saw our server again at 7:00 when she dropped off our ticket.  Now we wanted dessert but at that point, rather than wait longer for poor service I just wanted to be back on the road.  When I checked out the cashier asked if everything had been resolved and I said, "well we did finally get our food, it wasn't hot but it was edible.  And having now been here over an hour and a half we are getting back on the road."  She gave me my ticket with the survey information attached and we left.  I had her close out the amount on my credit card and tipped my waitress in cash 10% only.  I am usually at least 15% but not for that crappy service. 

I filled out the survey online and detailed the exact sequence of events.  We won't stop there again.  It may have been a one time only bad experience but we have a CB closer to us now that likes our business and takes good care of us.  There are plenty of places in Abilene that will be happy to see us and take our money while providing good service, so we will stop elsewhere next time we pass through there.   I have never had bad service at Cracker Barrel until this one experience.   

--- End quote ---

^^ now this is where i don't understand tipping,  why would you tip at all after such awful service?

--- End quote ---

I agree.  I wouldn't have left ANY tip. 

gramma dishes:

--- Quote from: nayberry on June 27, 2013, 11:35:21 AM ---

^^ now this is where i don't understand tipping,  why would you tip at all after such awful service?

--- End quote ---

I thought the same thing.  Particularly if we remember that the word TIP is an acronym for "to insure promptness".  There certainly was no "promptness" anywhere in sight! 

I'd have notified the home office of Cracker Barrel, letting them know how much you've always enjoyed this place in the past -- so much so that you were careful to integrate it into your trip schedule.   I like Cracker Barrel too, and I'm pretty sure the execs wouldn't want this particular one to affect their current and potential customers' feelings about the whole chain.

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