*sigh* Play-Asia.com. I gave them two chances, and that's two too many.
Chance 1: a few years back, a friend purchased me a portable game system through them (why he didn't just order one from a local place, I really don't know, Play-Asia was not any cheaper.) Now, their shipping policy clearly states in numerous places that all orders ship out within one week. Well, three and a half months on, with them giving us the runaround and refusing to tell us what the blinkin' heck was going on, they finally got their heads out of a certain bodily orifice, apologized profusely and promptly shipped it out, promising expedited shipping with full insurance as repayment for all the trouble. Except they ACTUALLY sent it out with their cheapest shipping option, which had NO insurance or tracking whatsoever and took twice as long. Thankfully the system did arrive in perfect condition...
Chance 2: Having forgot about the fiasco in Chance 1, I placed an order for a limited-edition CD. Again, it's promised to ship out within a week. Not even close. It took three weeks, and they changed the shipping preference on it (I went for cheap shipping, yes, but I DID make sure to insure it) to the FREE shipping with - you guessed it - no insurance and tracking. I have no idea where my CD is, when it's going to get here, and no one from the company has even deigned to lift a finger to respond to the complaint I sent in.
And upon asking around in my circle of friends and acquaintances, this is sadly the norm. Not a one has gotten what they were promised in a timely manner, and some didn't get it at all.
That's it. I'm done. I am never shopping there again, no matter if they're the only place on earth that has what I want. How do companies like that even stay in business??