I did a search on 'beachbody' (www.beachbody.com
) but the search function is broken. I wanted to see if this company had already been reported. At the bottom of my bag of shakeology was a metal thing, like a pin sort of. It was good size. I had already consumed the bag. I contacted their customer relations, all I got was a canned response. A week later no communication from them, nor from my 'coach' who I specifically asked her to call me and she later admitted she chose not to call me. I told a friend of mine; she said "this is how recalls start." It had not occurred to me that there may be other bags with metal parts in them. So I gave beachbody another 2 days to get in touch with me. Now it is well over a week, no contact from beachbody nor my 'coach'. I then opened a complaint against them with the FTC so if they decided to look into it further they could. About 4-5 days later I then sent an email to my 'coach' and asked if she got my request for her to call me; she said yes & she opted not to although in my e-mail I told her I told I had a serious concern. When she admitted this info, I then sent her an explanation as to what happened with the metal thing and a few other concerns. I was also double-billed for my shakeology; they sent me 2 bags instead of 1 for just 1 month. I didn't request 2 bags. They never sent my 'free' t-shirt although I filled out the 4 page document with pictures et al. In my next bag of shakeology, there were 2 scoops. Neither scoop was the recommended 35g. The 2nd scoop was found at the end of the bag (again) so basically I had overconsumed the entire bag of shakeology. There are other issues too... but the main one is their lack of concern that a metal part was in their shakeology. There are people who would sue a company for that type of negligence. Once my coach found out about the problems she contacted someone high up and my phone began to ring off the hook. It was 1 day short of 2 weeks since I reported the metal thing in my bag of shakeology.
They did finally send my 'free' t-shirt but of course it was.... the wrong size.
And they did refund me 1 bag of shakeology....not the shipping of course just the product.
I do enjoy my workout video and will continue to do it but no longer will I be giving beachbody.com any business. I highly suggest you be very careful about sharing your credit card info with them. And have very low expectations of your coach. My coach has > 200 people under her and is not managing her coaching duties very well.