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Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2458574 times)

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alkira6

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4605 on: September 09, 2013, 06:38:45 AM »
Yeah, FEDEX is kind of screwy with the scheduling.  On paper, you have 45 seconds for a standard delivery to a single family home from the time you stop in front of the home. In reality, you have so many packages a 10 second window is more the norm. You also have drivers that will overload on packages to get the "extra delivery" bonus - if the drivers take out "2nd attempt" packages for delivery they get bonuses for each one delivered.  They also get dinged for any depot returns at the end of the day, no matter the reason, so you get the "enterprising" drivers who will put a package anywhere or punt it over a fence to scan it in as delivered.

Jones

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4606 on: September 09, 2013, 07:18:35 AM »
I'm lucky on UPS delivery in my area. The driver who delivers to my home also delivers to my workplace, so when he sees my name he just delivers it to me right at work while he's doing work deliveries. He did ask me the first few times this happened, and I insisted I was happy with the arrangement.

I'm still trying to figure out FedEx; we use them at work, and I haven't figured out which driver is "ours." I strongly suspected they changed routes weekly, until the day we got three deliveries from three different drivers, and it wasn't that they'd switched trucks because they all drove different styles of vehicles (a van, a pickup with one of those bed covers, and a diesel).

Funny story though...once at work we were expecting an overnighted package, desperately. We don't have a FedEx sorting facility in our town, everything is driven over from the next town. So when the tracking number showed it was on a truck for delivery approximately a half hour ago (the time to get from one town to another), one of the shop guys took it into his own hands to get the widget. He drove around, found a FedEx truck, gave them the tracking number and asked if they had the package. They did not (of course) but made a quick phone call to the driver to did, and sent my shop guy to rendezvous with the correct truck. When he showed up beaming and told his story we had to laugh; he really thought the first driver he found would be the correct one? But when he pointed out that it had worked, we had to agree, it had.
ďA real desire to believe all the good you can of others and to make others as comfortable as you can will solve most of the problems.Ē CS Lewis

hjaye

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4607 on: September 09, 2013, 08:15:51 AM »
Unfortunately for customers, UPS and FedEx drastically over schedule their drivers. I was once hired by FedEx--I only lasted about two weeks into training--and while their training videos stress how important it is to get another driver to help you load large and/or heavy packages the morning's load to rush simply doesn't allow that. Plus, drivers work alone. And at least at FedEx, although I am pretty sure UPS isn't different, the drivers are given detailed reports on how well they do every week. Heaven help them if they don't look good on paper.

I worked at UPS one summer back in the late nineties loading trucks.  When the drivers started their routes, they had a printout of the number of packages to deliver, and the number of stops to make.  They also were told how many miles they would have to drive, and how long it would take them complete the route. 

So they might have 110 stops, 212 miles and 10 hours. They had some leeway on the miles and stops something like 30 miles and 30 minutes, but if they consistently went over the allotted time and miles they would lose their jobs.
« Last Edit: September 09, 2013, 08:18:00 AM by hjaye »

Friday

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4608 on: September 09, 2013, 09:03:08 AM »
I would LOVE it if both Fed-Ex and UPS would NOT even try to deliver to my house, but instead just give a phone call "you have a package come pick up from the hub".  Then I would know that things are safe.  I'm currently working with UPS and a retailer over a missing UPS package.  A box of copper, silver, brass and even some gold wire was supposedly left on my front porch.  The value was $500, and being metals, they could be turned in for scrap (at a fraction of the value I paid).  The package was either left at the wrong address or was stolen.  I then spent another week without having the materials that I really wanted to play with over the weekend.  If they had simply called me to pick up from the hub, I would have had everything and nobody would be out the money....

And this isn't the first time we've dealt with a missing package or screwiness in where they were left.... the Fed-ex delivery person of a few years back loved to go through the privacy gate into the back yard and leave things at the back door... where we wouldn't think to check for days (think waterlogged packages a couple times).  Another time, when we called about a missing package (UPS I think), we were instructed to look in the "building in the back".  Apparently, the driver went through the back yard, opened the door to the hot tub structure and placed the package on top of the covered hot tub.  I thought that they couldn't enter private property....

Redsoil

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4609 on: September 09, 2013, 09:11:49 AM »
Have to say that we received a package at work today via FedEx, and are astonished at how quickly it arrived!  Order was from the US to us in rural Australia - only took 5 days!  (Quite often packages sent within Australia take a week or two to rural areas.)  Very impressed!
Look out... 
It's one of the Aussie Contingent!


Shalamar

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4610 on: September 09, 2013, 09:24:20 AM »
This is reminding me of the newspaper delivery person that my husband and I saw this morning.  Rather than get out of his car and put the newspaper in the customer's mailbox or on his front step, the carrier just dumped it on the lawn underneath some bushes.  When that customer is looking for his paper, he probably won't even be able to see it.

Thing is, I used to be a newspaper carrier a few years ago - so I know what the job was like.  I never just dumped the paper wherever I felt like - if the customer had a mailbox, the paper went there, and if he didn't, I put the paper in a plastic bag and left it on his doorstep.  And that was in all kinds of weather, including freezing rain.

Sebastienne

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4611 on: September 09, 2013, 11:10:50 AM »
I almost felt genuinely bad for a FedEx guy the other day. There was some thumping on the front porch followed by a knock at the door, and Mr. FedEx was standing there with two GIANT packages from West Elm. Like, unassembled dining room table sized packages. He was older, and he was panting, and he asked me to sign for them.

Thing was, we hadn't ordered any furniture. I asked who the boxes were for, and he said, "Jason." We are not Jason. He double-checked the address and realized that instead of bringing them to, say, 2130 OurStreet, he'd brought them to our house--2030 OurStreet.

I felt kind of bad for him, at least until he asked if I could just drop them off at my neighbors' house. "It's just down the block! It's the neighborly thing to do!" Two 100+ pound boxes of furniture parts. No, no I could not.

Cami

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4612 on: September 09, 2013, 11:52:51 AM »
I almost felt genuinely bad for a FedEx guy the other day. There was some thumping on the front porch followed by a knock at the door, and Mr. FedEx was standing there with two GIANT packages from West Elm. Like, unassembled dining room table sized packages. He was older, and he was panting, and he asked me to sign for them.

Thing was, we hadn't ordered any furniture. I asked who the boxes were for, and he said, "Jason." We are not Jason. He double-checked the address and realized that instead of bringing them to, say, 2130 OurStreet, he'd brought them to our house--2030 OurStreet.

I felt kind of bad for him, at least until he asked if I could just drop them off at my neighbors' house. "It's just down the block! It's the neighborly thing to do!" Two 100+ pound boxes of furniture parts. No, no I could not.
And THAT is why stuff goes missing. Because the neighborly thing to do is stealing your neighbor's stuff when the delivery person can't be bothered to actually deliver it.

Dindrane

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4613 on: September 09, 2013, 09:47:20 PM »
I would LOVE it if both Fed-Ex and UPS would NOT even try to deliver to my house, but instead just give a phone call "you have a package come pick up from the hub".

<snip>

At least when I have packages being delivered via UPS, I am able to use the tracking information to tell them that I want them to hold the package at their depot. Since they only do 3 delivery attempts, I always select that option after they've tried to deliver it twice. I sometimes select it sooner if I know my husband isn't likely to be at home.

The UPS sorting facility isn't all that far from my office, so it's doable for me to go pick up packages on my lunch break. I agree that it's often a lot more convenient, especially if there's likely to be nobody home or it's something that's really valuable.

I think they hold it for something like a week before they return it to sender, so it sometimes gives me a bit more of a window to have time to pick up the package, too.

That said, I love when I get packages through USPS. The mailboxes for my section of my apartment complex are right outside my apartment, and they've got four large boxes specifically for packages. I've only ordered things too large to fit in those a handful of times in the past 6 years. I love that system, because they put your package in one of the boxes, and then put the key in your mailbox. So even if nobody is home for a few days running, the package is safe and dry until I have time to check my mail.


Otterpop

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4614 on: September 09, 2013, 10:20:28 PM »
If I could not use FedEx ever again I wouldn't.  ; >:(

On Wednesday I had a very expensive package out for delivery. An Alienware computer. I waited. The guy shows up and starts digging about in his truck. Finally he looks at me, shrugs, and says he can't find it he'll be back later.

What?! Long conversation with customer support later and he shows back up in 20 minutes. He was pissed, and I could hear his supervisor on the phone and he didn't sound happy. I don't know what the issue was, I mean my box was only 20lbs and they load their truck in delivery order for the most part. I had no guarantee that he'd be back. He was even ruder when he took my ID # and saw that I'm pretty young and I could detect a bit of 'how can she afford this!?' attitude from him.

I think the issue was the driver was lazy and couldn't be bothered to keep looking :) glad you got your package though!

Heard there was a big scam going with hard to get Wii units years ago.  Delivery drivers were faking delivery attempts and after the 3rd attempt the boxes were sent back to the seller.  Except the packages were never sent, they "disappeared" in the system.  Turns out delivery employees were taking them for personal use or resale.  The merchant was stuck making a claim or taking the loss.

I wonder if your driver was hoping to eventually make your Alien "his"  >:(.

jedikaiti

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4615 on: September 09, 2013, 11:44:41 PM »
If I could not use FedEx ever again I wouldn't.  ; >:(

On Wednesday I had a very expensive package out for delivery. An Alienware computer. I waited. The guy shows up and starts digging about in his truck. Finally he looks at me, shrugs, and says he can't find it he'll be back later.

What?! Long conversation with customer support later and he shows back up in 20 minutes. He was pissed, and I could hear his supervisor on the phone and he didn't sound happy. I don't know what the issue was, I mean my box was only 20lbs and they load their truck in delivery order for the most part. I had no guarantee that he'd be back. He was even ruder when he took my ID # and saw that I'm pretty young and I could detect a bit of 'how can she afford this!?' attitude from him.

I think the issue was the driver was lazy and couldn't be bothered to keep looking :) glad you got your package though!

Heard there was a big scam going with hard to get Wii units years ago.  Delivery drivers were faking delivery attempts and after the 3rd attempt the boxes were sent back to the seller.  Except the packages were never sent, they "disappeared" in the system.  Turns out delivery employees were taking them for personal use or resale.  The merchant was stuck making a claim or taking the loss.

I wonder if your driver was hoping to eventually make your Alien "his"  >:(.

And here I thought I was just being uncharitable having that thought.
What part of v_e = \sqrt{\frac{2GM}{r}} don't you understand? It's only rocket science!

"The problem with re-examining your brilliant ideas is that more often than not, you discover they are the intellectual equivalent of saying, 'Hold my beer and watch this!'" - Cindy Couture

Piratelvr1121

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4616 on: September 10, 2013, 06:35:17 AM »
You weren't the only one.
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

VorFemme

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4617 on: September 10, 2013, 08:46:47 AM »
I would LOVE it if both Fed-Ex and UPS would NOT even try to deliver to my house, but instead just give a phone call "you have a package come pick up from the hub".

<snip>

At least when I have packages being delivered via UPS, I am able to use the tracking information to tell them that I want them to hold the package at their depot. Since they only do 3 delivery attempts, I always select that option after they've tried to deliver it twice. I sometimes select it sooner if I know my husband isn't likely to be at home.

The UPS sorting facility isn't all that far from my office, so it's doable for me to go pick up packages on my lunch break. I agree that it's often a lot more convenient, especially if there's likely to be nobody home or it's something that's really valuable.

I think they hold it for something like a week before they return it to sender, so it sometimes gives me a bit more of a window to have time to pick up the package, too.

That said, I love when I get packages through USPS. The mailboxes for my section of my apartment complex are right outside my apartment, and they've got four large boxes specifically for packages. I've only ordered things too large to fit in those a handful of times in the past 6 years. I love that system, because they put your package in one of the boxes, and then put the key in your mailbox. So even if nobody is home for a few days running, the package is safe and dry until I have time to check my mail.

Our development has several of these - but various people have either broken the locks or broken/lost the keys (I asked the delivery person why boxes were being placed on my front porch behind a brick pillar).  Since the US postal service is having to cut costs somehow as they were not allowed to stop Saturday deliveries or raise the cost of postage, the local post office has apparently stopped rekeying the locks or replacing the locks if they are broken...

Sadly, it just shows WHY more competitive business models and tech services have taken the better paying services away from the post office over the last thirty or so years (FedEx, UPS, email, fax machines, and the like) leaving the "cheaper" services with the post office - or at least that is what it feels like sometimes!

I do send mail, really, but there are times when I wonder WHY? 
Let sleeping dragons be.......morning breath......need I explain?

Kariachi

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4618 on: September 10, 2013, 09:26:25 AM »
If I could not use FedEx ever again I wouldn't.  ; >:(

On Wednesday I had a very expensive package out for delivery. An Alienware computer. I waited. The guy shows up and starts digging about in his truck. Finally he looks at me, shrugs, and says he can't find it he'll be back later.

What?! Long conversation with customer support later and he shows back up in 20 minutes. He was pissed, and I could hear his supervisor on the phone and he didn't sound happy. I don't know what the issue was, I mean my box was only 20lbs and they load their truck in delivery order for the most part. I had no guarantee that he'd be back. He was even ruder when he took my ID # and saw that I'm pretty young and I could detect a bit of 'how can she afford this!?' attitude from him.

I think the issue was the driver was lazy and couldn't be bothered to keep looking :) glad you got your package though!

Heard there was a big scam going with hard to get Wii units years ago.  Delivery drivers were faking delivery attempts and after the 3rd attempt the boxes were sent back to the seller.  Except the packages were never sent, they "disappeared" in the system.  Turns out delivery employees were taking them for personal use or resale.  The merchant was stuck making a claim or taking the loss.

I wonder if your driver was hoping to eventually make your Alien "his"  >:(.

I can't speak for FedEx, but I can talk about the USPS. More specifically, how my dad's motorcycle and cigar magazines would mysteriously show up several weeks after they were supposed to, torn and covered in coffee stains and the like. Or how our postal carrier would park in our driveway and ignore us standing there while she wrote out the card saying that nobody had been home to sign for our packages. There's nothing like having somebody hand you a note saying they can't give you your stuff because you aren't there.

Is it any wonder we don't like her?

Thankfully they seem to have finally just given someone else her route full-time. I like this guy, he's great compared to her. Actually delivers our stuff without taking any of it home. Packages are actually put in the mailbox instead of us just getting a note saying that they wouldn't fit*.   :D

Our UPS guy is cool too, never been a problem. We chat.


*Our mailbox is about 8 inches x 12 inches x 18 inches. The packages tended to be about 4 inches by 6 inches x 2 inches. They would have fit.
"Heh. Forgive our manners, little creature ó that we may well kill and eat you is no excuse for rudeness."

hjaye

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4619 on: September 10, 2013, 09:28:15 AM »
Iím never going back to the Minyards grocery store my wife shopped at last night, and Iím never going back to the gym we went to last night, so I guess itís a two ferÖ.: 

The gym my wife and I go to is closed for two weeks for renovations.  Itís a part of a chain, so we went to the next closest one to our house.  I donít know what they were thinking but they put the treadmills at the front of the gym where there is nothing but large plate glass windows with no screen on any of the windows.  The western sun shines directly onto anyone that is on the treadmills.  That plus they have no fans in that part of the gym, and no direct A/C blowing in the area makes for a very uncomfortable work out.

So after an abbreviated workout, we left.  We needed some things from the grocery store, and there is a Minyards grocery store right next to the gym, so we figured we would pick up what we needed there.  Iíve never seen a more disorganized checkout.

I thought at first I had mistakenly gone into a speedy checkout lane, but then I looked and saw all the registers were set up the same.  There is no place to set your items when you take them out of the basket, you push the basket up to the checker, and she takes the item out and scans them.  She has to leave the items in front of her since she has to bag them.  There is a moving belt, that moves the items away from her (as opposed to bringing them to her) I would have told her to turn it on and I will bag as she scans just so I could get out of there faster, but there were no bags at the end.

The bags were off to her left, hanging from a hook.  So she would scan three or four items, and then have to turn to her left to bag the items, then take the bag of the hook and try to find a place to put the bag.  She was clearing out parts of the cart as she scanned so she could put the bags back into the cart.
It was the most inefficient disorganized method of checking out a customer I have ever seen.  I felt bag for the girl working the register.

That plus the fact that after waiting almost twenty minutes in line to get checked out, just as we were next, a front end manager came over to pull her tapes and take money out of her till, which took another five minutes.
It took almost forty minutes from the time we got in line, to when we finally left the store.  I expect wait times like that when Iím shopping around Thanksgiving or Christmas.