When we were first on our own in a new town, I once took my husband's good suit to the only dry cleaners in town in preparation for his brother's wedding. When I came to pick it up, the woman at the counter told me that they had accidentally ruined his shirt. She brought it out, and sure enough, there were four or five stains across the back. When I asked what they were going to do to rectify the situation, she said that we needed to go and buy a new shirt, bring them the receipt and they'd reimburse us for the new one.
I wish I had a shinier spine back then. Her solution put the responsibility on us: the closest store that sold men's dresswear was several towns away (a 30 minute drive one-way), which meant we wasted gas money just to go look for a new shirt that would match the suit and tie he had. The company that made the shirt was no longer in business, so it wouldn't be an exact match (which is what she told us we had to bring back for reimbursement). But, he needed a shirt to wear for the wedding, so we found one that was as close to the original as we could remember. (The drycleaner wouldn't let us take the ruined one to try to match the color.)
So, I brought the new shirt to the cleaners, started to explain that we couldn't get an exact match because the company no longer existed. She started telling me that I was trying to cheat her. She finally handed me some cash, but it was about $5 less than what the receipt said. When I brought this to her attention, she told me to be happy I was getting anything.
I just wanted to be done with her, so I requested the rest of the suit so I could be on my way. She handed it back to me, minus the ruined shirt. I asked where it was, and she said she was keeping it. When I inquired what she was going to do with it (I had ideas to recycle the material), she leaned in really close to my face and sneered, "We're going to throw it away."
It was just a totally weird interaction with her. I felt like she was basically stealing my property (the ruined shirt), refused to pay me full replacement cost for the new one, and then rubbed it in my face. All over their mistake! I tracked down the owner's info, but never heard back from my complaint. I think it was a family-run business, so for all I know she was the owner's wife/sister/daughter/whatever. We never went back to that cleaners or the attached laundromat, and we lived in that town for another 8 years.