The owners of my favourite patchwork store are a bit concerned at the moment, because the newest branch of a large chain craft/fabric store (Lincraft) just opened up near them. Well, I'll probably keep going there for things the independent store doesn't stock, but otherwise they've nothing to worry about.
I went there yesterday for a quiet browse while the Good Ethnic Boy was getting some other stuff nearby, and the woman who 'helped' me seemed determined to be UNhelpful!
Me: "Could I get this pattern?" *hands over number*
Her: "Yeah, uh, okay..." *looks in various drawers, very perfunctorily* "We don't have it." *stares at me without saying anything more*
Me: "...well, can you order it in?"
Her: "I don't know." *stares*
Me: "......can you find out?"
Her: "Uh, well, if it's not in our books" *gestures at patterns table* "we can't get it."
Me: "It IS in the books! I checked there first."
Her: "Oh! Is it? I'll go ask our manager..."
She wandered off for a few minutes, then came back, looked in a drawer she'd already checked, and pulled out a pattern.
Her: "Here it is! Dunno why I couldn't find it before!"
Me: *thinking* Maybe because you were obviously not trying?