Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 1131722 times)

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Redneck Gravy

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4860 on: October 15, 2013, 04:32:28 PM »
A certain oil change chain

I was going to get my oil changed Saturday and I opened the hood and put a piece of scotch tape over the air filter cabinet because when these places are in a hurry they don't check the air filter they just send you off and get the next cow vehicle run through.  Well I didn't get around to it Saturday so I went today at lunch. 

When it came time to pay out they hadn't asked me about the air filter so I asked if they looked at it "Oh yes" he said, "you aren't ready for one yet".  Then he told me they had topped the fluids off (really meaning the washer fluid).  When I got back to my office I had a funny feeling so I opened the hood. 

Washer fluid had not been topped off and the tape wasn't broken for the air filter.  I took it back and explained it to the manager (also a woman yay!).  She took the receipt to see who the tech was, had it pulled back in, stood there and had him pull out the air filter which she showed me - it did not need replacing.  Then she had him top off the antifreeze and the washer fluid and recheck and fill the power steering fluid.

One of the other customers overheard the exchange and said "good catch lady".  I said you know I shouldn't have to put tape over things but I've been taken so many times in my life I have to take precautions and I shouldn't have to just because I'm a girl! 

I don't know that I'll NEVER shop there again but it reminds me why I have to put tape over things to begin with...some places still think they are going to pull one over on me because I'm a girl.   

blueyzca01

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4861 on: October 15, 2013, 04:34:06 PM »
A certain car rental place. We had reserved a car for the weekend and DH was supposed to pick it up at 11am. Except, they didn't have any for the 8 people who had reservations. It is a holiday weekend here so all rental cars are spoken for.  They arg now saying they may have cars by 4.   ::)

This so brought to mind the Seinfeld episode on reservations (I never actually watched the show but due to its popularity, I actually know a lot of its plot lines - this scene though is priceless!). 

"Agent: I'm sorry, we have no mid-size available at the moment.
Jerry: I don't understand, I made a reservation, do you have my reservation?
Agent: Yes, we do, unfortunately we ran out of cars.
Jerry: But the reservation keeps the car here. That's why you have the reservation.
Agent: I know why we have reservations.
Jerry: I don't think you do. If you did, I'd have a car. See, you know how to take the reservation, you just don't know how to hold the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them."

http://www.youtube.com/watch?v=A7uvttu8ct0


I worked for Enterprise in the 90s.  We were shown this clip during orientation.  Very effective about how not to handle this situation.
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Piratelvr1121

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4862 on: October 15, 2013, 05:11:39 PM »
If it's the chain I'm thinking of, they're individually owned so there's a chance you'd get better service in another location. I almost swore them off completely after an awful experience in my old neighborhood (probably mentioned it here) where I brought my car in for an oil change and two days later, on the way to work my car started shaking so bad I thought it was going to fall apart.

Turns out it was the spark plugs, and one had been loose.  They said "Well we don't touch those so it couldn't have been us!" But the fact that it happened two days after I brought my car to them and they'd been fine up till then? I didn't trust that location with my vehicle ever again.
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Wulfie

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4863 on: October 15, 2013, 05:20:38 PM »
A co-worker of mine took his car in for a oil change. They conviced him to get a transmission fluid change at the same time. When they cut the old gasket away they also sliced one of the transmission cables. They claimed that it was that way when he brought it in. He had to have it towed to a shop who wrote a letter that it was clear that the tech had cut the cable when removing the gasket. There was a gouge in the metal from the gasket clear across the cables. He was taking them to court over it when I left the company. They were refusing to admit that thier person did the damage.

VorFemme

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4864 on: October 15, 2013, 05:35:24 PM »
If it's the chain I'm thinking of, they're individually owned so there's a chance you'd get better service in another location. I almost swore them off completely after an awful experience in my old neighborhood (probably mentioned it here) where I brought my car in for an oil change and two days later, on the way to work my car started shaking so bad I thought it was going to fall apart.

Turns out it was the spark plugs, and one had been loose.  They said "Well we don't touch those so it couldn't have been us!" But the fact that it happened two days after I brought my car to them and they'd been fine up till then? I didn't trust that location with my vehicle ever again.

I feel the same way about a brake place that I have a warranty on my brakes for.  One place was NOT busy and tried to sell me an expensive repair to the master cylinder, over & above the warranty work.  However, we had that every part go out a few years earlier and I knew what it "felt like" to drive the car, under those circumstances.  The previous time they had worked on the same vehicle, I had to go back to get an adjustment because the car felt WRONG about two miles from the shop (and they did not charge for what they had forgotten to tighten down - they were also a bit pale when they saw what was going on - and they were NOT naturally pale, so it must have been BAD).

As a result, I still have work done by that company on my brakes under the warranty, just at a different location. 

I also had the brakes, including the master cylinder looked at when I got to Ambrosia Hino's house by the local mechanic that we used when we lived there.  It was fine - the "leak" was a bit of transmission fluid, not brake fluid, so he flushed the system & replaced the "burnt smelling & looking fluid" (oddly enough - that had been done a month earlier by a third company - that we no longer use, either).

And I will be sticking to location #2 of the brake shop & looking for a new, close to the house place to do repairs on the other vehicles and everything but the brakes on the van.
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Garden Goblin

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4865 on: October 16, 2013, 11:52:11 AM »
In fact, a fertile egg could hatch after only a couple days at room temp- chicken eggs do not need warmth until the last few days out of the 21 day period.  (Source: family member who used to run a chicken hatchery- apparently the eggs would be refrigerated until about Day 18, then allowed to warm for the last few days).

Actually, without the warmth, the development never starts, that's why I can have fertile eggs in my refrigerator without worrying that I'm going to crack one open and have a half-formed chick fall out.

If this were true, nobody would ever buy eggs from me because after a couple days in the fridge there would be bloody development in all the eggs.

cwm

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4866 on: October 16, 2013, 02:04:18 PM »
A certain car rental place. We had reserved a car for the weekend and DH was supposed to pick it up at 11am. Except, they didn't have any for the 8 people who had reservations. It is a holiday weekend here so all rental cars are spoken for.  They arg now saying they may have cars by 4.   ::)

This so brought to mind the Seinfeld episode on reservations (I never actually watched the show but due to its popularity, I actually know a lot of its plot lines - this scene though is priceless!). 

"Agent: I'm sorry, we have no mid-size available at the moment.
Jerry: I don't understand, I made a reservation, do you have my reservation?
Agent: Yes, we do, unfortunately we ran out of cars.
Jerry: But the reservation keeps the car here. That's why you have the reservation.
Agent: I know why we have reservations.
Jerry: I don't think you do. If you did, I'd have a car. See, you know how to take the reservation, you just don't know how to hold the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them."

http://www.youtube.com/watch?v=A7uvttu8ct0


I worked for Enterprise in the 90s.  We were shown this clip during orientation.  Very effective about how not to handle this situation.

For this reason, I will never go to Budget. I didn't set up the rental in the first place, but I was driving halfway across the country with four other college students. We reserved a van. We had the reservation in place for at least four months before we needed the car. I was going to be in Denver for spring break, they were going to pick me up there on the way to Montana for a convention.

I got a call the day before they were to pick me up. There was a bit of a mix-up at the rental place, they were still on the way, but can they plan on using my car too? Um, no. I had budgeted to be 1/5 of gas on one car, not on two cars. And I wasn't entirely convinced that driving all the way to Montana and then back to Wichita was a great idea in my car. We had planned the whole trip around them picking me up. So I asked why they needed my car to be used.

As it turns out, Budget hadn't given them a van. It had given them a Jeep. Because, you know, the footprint of the car is the same, and the Jeep has more storage space! Besides, college kids obviously wanted a jeep, not a van. Nobody wanted to rent a van. And they were so sorry, but the only van they had working in the region had been renewed elsewhere and was still being rented out and was now two states away. So we stuffed five college kids into a 5-seat jeep and everyone's luggage (including delicate items and musical instruments) were shoved into the back and jostled around.

This was apparently not the first time Budget had messed up rental reservations with this group, and at the convention, we shared horror stories about rentals with hundreds of other people. I will never go back.

VorFemme

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4867 on: October 16, 2013, 02:17:51 PM »
We've had better luck at the Budget three blocks (less than a mile) from our house than the Enterprise five or six miles down the same road (from our house).  The first time Enterprise didn't have our mini-van there (we needed two vehicles with seats for six passengers to get twelve students and a driver in each vehicle - plus luggage - to summer camp).  We still had to remind them that we had requested either a luggage rack on top (with the cross bars to tied down a canvas luggage carrier) or a trailer hitch (for a rear luggage rack) on the vehicles (one or the other). 

They did have enough vehicles on hand to swap out one SUV w/o the luggage rack for a second one (not picked up yet - but no request for the additional equipment) that had it - but we had to wait for delivery of the second vehicle, as it was "down the road" at another location.  As they stayed open two hours late to process everyone in line, we didn't get too upset - because we really needed the luggage capacity the next morning at the early morning departure time (before dawn).  We had one minivan - but no cross bars and no luggage hitch - and four passengers in it (fifteen or sixteen kids going to camp, in total).

But around the third or fourth time we used them (more than once a year, on average, but less than twice a year - what with field trips, going to camp, and a personal rental or two) - it just got easier to use Budget because there was a discount with either our bank or our insurance company membership...

Just turned in a vehicle Sunday morning after a six or seven hour round trip to San Antonio over Saturday (two destinations in the area - and NOT on the same road, so there was a bit of extra driving involved).  We'll keep going there - but I miss the way that Enterprise would have the cars washed & vacuumed (if there was time between customers because Budget never seems to have time between customers).
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lilfox

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4868 on: October 16, 2013, 02:27:22 PM »
I was lucky on my rental car reservation late one night, but I felt bad for the people behind me since I don't know what they were directed to do at 11:30 pm at the remote rental lot and all the cars were gone from the lot.  Although I had reserved a compact, by the time it was my turn, the only remaining options were minivan or gold Mustang (gee, tough call for a single grad student about to hit the highway).

Our most recent rental, through Thrifty, ended up poorly.  We made a concerted effort to top off the gas before returning it, but as is our habit, DH opted not to get the paper receipt.  Therefore, we got charged for not filling up the tank because they said they couldn't verify without the receipt (apparently there's some fine print about getting the paper receipt).  Never mind that you can just turn on the car and LOOK at the fuel gauge.  It wasn't a huge fee, just annoying to be double charged for that.

magicdomino

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4869 on: October 16, 2013, 02:48:42 PM »
I was waiting at an Enterprise one morning, and found it interesting.  This particular outlet is across the street from a Ford dealership, and gets a lot of walk-in business (including Yours Truly).  That morning, I listened to the staff calling other outlets, shuffling the less-in-demand vehicles, calling a reservation-holder to see if he still wanted two vehicles, and getting in-coming cars cleaned and rented out within minutes of return.  It took about 1 1/2 hours to get the sub-compact that I requested (I had an appointment in an area with only parallel parking.), but I was rather impressed.  They really needed more than three people in that office though, since there was always one, often two, out moving cars around.

VorFemme

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4870 on: October 16, 2013, 03:21:16 PM »
The Enterprise closest to us is next to a really good BBQ restaurant - we waited down there while waiting for "our" vehicle to be brought from the other location. 

It is now one of the favorite BBQ places for VorGuy & I - good food, an ice cream cone dispenser next to an ice cream machine for "dessert" (included in price), all his favorite add on items on a little server yourself buffet, and good fries.  I like the older country music played on their sound system - Johnny Cash, Loretta Lynn, Merle Haggard, Waylon Jennings, and that generation or two (50s & 60s maybe a little 70s) - although I did learn that the record version wasn't always exactly the same as the radio version when a few of the songs played....

We take my folks there because Dad likes it and it is his "favorite" music - although he jumped, too, when Johnny Cash said a word or two that he wasn't expecting (preacher - he doesn't expect "that kind of language" because very, very few people talk like that around him).  But he was really praising the BBQ....if they'd had home made peach cobbler, he might have thought that he was in taste bud heaven!
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iridaceae

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4871 on: October 17, 2013, 04:24:09 AM »
I think I've told it before but there was a Jiffy Lube I used to go to that was laid back about upselling. They'd say "have you thought about a transmission flush?" you'd say not today and they'd drop it.

Then that location closed because the city wants to widen that street and it would lose most of its property. Anyhow I tried another location. They told me mileage-wise it was time for a radiator flush. True but as I told them I'd had to have a new radiator put in not 9 months previously. They argued. I said no and crossed that location off my list.

Sunbeem

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4872 on: October 17, 2013, 01:16:37 PM »
In fact, a fertile egg could hatch after only a couple days at room temp- chicken eggs do not need warmth until the last few days out of the 21 day period.  (Source: family member who used to run a chicken hatchery- apparently the eggs would be refrigerated until about Day 18, then allowed to warm for the last few days).

Actually, without the warmth, the development never starts, that's why I can have fertile eggs in my refrigerator without worrying that I'm going to crack one open and have a half-formed chick fall out.

If this were true, nobody would ever buy eggs from me because after a couple days in the fridge there would be bloody development in all the eggs.

Maybe I misunderstood them then about the refrigeration.  I'm quite sure though that the eggs did not need actual added heat until the last few days; perhaps they were at room temperature for the prior weeks?

Elfmama

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4873 on: October 17, 2013, 03:30:09 PM »
In fact, a fertile egg could hatch after only a couple days at room temp- chicken eggs do not need warmth until the last few days out of the 21 day period.  (Source: family member who used to run a chicken hatchery- apparently the eggs would be refrigerated until about Day 18, then allowed to warm for the last few days).

Actually, without the warmth, the development never starts, that's why I can have fertile eggs in my refrigerator without worrying that I'm going to crack one open and have a half-formed chick fall out.

If this were true, nobody would ever buy eggs from me because after a couple days in the fridge there would be bloody development in all the eggs.

Maybe I misunderstood them then about the refrigeration.  I'm quite sure though that the eggs did not need actual added heat until the last few days; perhaps they were at room temperature for the prior weeks?
I think you've got the right idea, just a bit off on the details. Most birds will lay eggs for several days, until the female feels that she has enough; at that time she'll start sitting on the nest, so that they all develop at the same rate, rather than 1 today and 1 tomorrow and 1 the next day....  How long depends on the kind of bird, but it's usually for several weeks.  Chickens are 3 weeks, IIRC.  The first eggs to be laid don't start to develop immediately, but remain in a kind of stasis until the hen gets around to actual nesting. So it isn't that they only need heat the last few days, but that they don't need extra heat for the first few days. :)

And while refrigerating the eggs will kill any developing embryos, I still remember my mother breaking eggs into a teacup before adding them to her cake or whatever. 
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Outdoor Girl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4874 on: October 17, 2013, 03:35:05 PM »
Growing up, we used to get eggs from a farm down the road.  They were a little lax on the collecting and refrigerating.  Mom and I developed the habit of cracking the egg into a ramikin or something before adding it to whatever we were making.  But as far as I know, my brother was the only one who ever got an embryo.  He won't by farm fresh eggs anymore.  He'll eat them if someone else makes them so he doesn't have to see any potential embryos.

The farm where I get my eggs now is much more vigilent.  I've had a few with blood spots, one with a lot of blood spots and the rest have all been fine.  I don't generally crack them into anything else anymore.
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