This was a well-known national department store. Last year, my husband went there to purchase a snowblower. As our only vehicle is a Ford Focus, he asked about delivery, and was assured by the salesperson that they would be able to deliver it. But when it came time to pay, he was told that since the machine was on clearance, delivery was not possible. He went ahead with the order anyway, figuring that he'd just rent a truck to go and pick it up.
When he came home and told me about this, I was livid. Clearance or not, he had just dropped $1,000 on a snowblower, and the store won't deliver it, even for a fee? This store sells large appliances and outdoor machines, they do have delivery trucks. Why should he have to go to the trouble to rent a truck, when he could just buy the thing elsewhere and have it delivered? So he thought better of it, and decided to return to the store next day to cancel the transaction.
The salesperson asked why he was canceling. He told them that it was because they would not deliver it, he didn't want the hassle of renting a truck, and would prefer to buy elsewhere, someplace where they'd be happy to deliver this large item.
The salesperson then told him, "oh, we CAN deliver it, would you like that?" Tired of being jerked around by the whole thing, he said no, and asked them to cancel the purchase, which they finally did after a lot of hemming and hawing.
I know; he should not have agreed to buy it if he could not get a straight answer about delivery. But in any case, we will not be shopping at this particular chain ever again. This is a company that used to be good, but has gone downhill in recent years.