We typically go to Auto Zone for anything we need, so I went over this afternoon to get the battery (that was purchased 2.5 years ago w/ a 5 year warranty) in my truck tested as it's been acting like it doesn't want to start and with it freezing last night it just got worse so..time to do something about it before I get stranded. The guy comes out, we pop the hood and he tests the battery, while the machine is doing it's thing he notes the brand isn't one they sale, but he's pretty sure it's one that O'Reilly's carries. Huh, that's odd. He confirms the battery IS in fact bad and then confirms that O'Reilly's carries that particular brand. I call my husband and through our conversation figure out we DID get the battery from O'Reilly's (will never do that ever again) because he'd wanted to try that particular brand in the truck).
Okay. So off I go to O'Reilly's with a wave and a "Don't let them tell you the battery is good!" comment from the guy at Auto Zone. I get to O'Reilly's, they test the battery, yep it's bad. They look up DH's phone # and show that yes we purchased a battery from them in 2011 (same year the battery in the truck was purchased), but the model number doesn't match what's in the truck. Er...okay. Outside we go to double check the model number. We then look things up under my number and find nothing (not surprising). Guy tells me the model number in the system IS for my truck, but it doesn't match what's actually in the truck. I call my husband and put him on speaker, we go over everything. Entire time the O'Reilly's dude is being a jerk to me. Pushing that we need to just buy a new battery. DH is getting pissy with how I'm being spoken to and tells me to leave so I leave.
He tells me to drive back to Auto Zone and buy a brand new battery from them. Fine. I can o that. They're nicer to me anyways. So I drive allllll the way back to Auto Zone and the sales guy recognizes me (and the truck - after market exhaust makes it loud for what it is), says "You're back". I tell him what happened. He looks at me funny. Says the only place I could have bought the battery is there because the brand is an O'Reilly's brand and no one else carries it, but he'll get me taken care of. Look up my truck in the system, pick out a battery and wheel it out to put it in.
New battery nearly twice as big as old battery. Huh. Auto Zone dude and I determine that O'Reilly's SOLD us the correct battery but actually INSTALLED the incorrect battery (which might explain why it died so fast, maybe?). Get new one installed and I start the truck. It starts faster, truck sounds happier and I drive off, it has the amount of power it should have.
We'll see what the hubby has to say when he gets home, but we are NEVER going back to O'Reilly's, just on account of how I was treated.
VorGuy is boycotting O'Reilly's, too.
A couple of years ago, I had something go wrong at DD's house (Ambrosia Hino - not that it matters to this story - but) - our old mechanic there bought the parts at O'Reilly's and paid for "lifetime insurance" on the parts...
Less than two years later, the strut(?) fails and pokes through the spokes of the aluminum wheel rim - which I discover when trying to leave for DD's house (new grandbaby & I'm the doula for a mother who's just had a C-section). Delay to get repairs to rim and the vehicle towed to closest repair shop for strut (or whatever replaced so that I can drive).
Take paperwork to mechanic in Georgia - to his complete shock and embarrassment - O'Reilly's refuses to replace the part and doesn't want to pay for the repairs to the rim (nearly $240, as I recall). He calls to remind that store manager that he has a large and active account for parts and that they have been a major supplier - but if they won't honor the "insurance" that he paid for, then he will have to start buying parts elsewhere.
I am told that they have to see the parts and test them to determine why they failed - so I have to give or send them the parts...the parts were replaced in Texas, not Georgia and I did NOT bring them along.
Get back to Texas, shop still has the parts, they are taken to a nearby store to be shipped to corporate with the claim number. It takes a little while for them to get picked up & shipped - I call weekly until they admit that the parts have arrived and that they will look at them "soon". Don't hear from them for a while, call back two or three months later - both to Georgia store and corporate "customer service" number - nice guy on phone, not so nice on dragging their feet...
Three months after they got the parts, we are offered $20 - less than 10% of the cost of the repairs to the wheel and NOTHING on the cost of a new strut or the labor to replace it. After much verbal outrage and tossing around the figure 10% of repair costs to wheel and NOTHING offered for other repairs to vehicle - we are sent a check for $120 (I think it was, at most) - so 50% of the cost of the repairs to the aluminum wheel caused from trying to back up with the thing just barely poking through it, before I backed up a foot & felt the car rise & fall on that side - and the new parts & labor to replace the bad part that they sold.
Upshot of a long story - busy small garage doing an easy figures in parts is no longer buying any from that chain. Everyone in the family & social group who has heard the story is not buying so much as an air freshener for the car there. And I mention the story on-line whenever the topic seems appropriate.
They say happy customers will tell ten people and unhappy customers will tell a hundred or more people.
I have no idea how many have heard or read the story by now...but I'm working on telling over a thousand people, maybe I should shoot for ten thousand. Because I am still not happy (and I'm still driving that vehicle).