A Tale of Two Bakers
DF and I live very close to two bakers: we tried them both and I vastly preferred the bread from Baker1, while DF preferred the bread from Baker2.
Since I do our daily shopping, I usually went to Baker1, but sometimes I also went to Baker2 - mostly as a treat for DF.
Shopping there was always unpleasant: the girls at the counter always gave off an "ugh, why are you here bothering me" vibe and never smiled - I can't quite explain it, but it always made me feel unwelcome. And it's a baker, not a high-end store with expensive wares!
The first few times we went, I told myself: "Well, it's afternoon, perhaps they're tired."
Then I went in the morning - no change. I thought it might be because the shop was full.
Then I went in the morning and the shop was empty - still that general annoyed look.
The last straw was when I had to pay for my bread with a 20 euros note. The cashier asked me in a very annoyed tone (strike 1) if I had anything smaller. When I said I didn't, she huffed loudly and rolled her eyes (strike 2 and 3).
The kicker is, it wasn't because her drawer was out of coins: she did have the exact change, but she acted as though I had made her job extremely more difficult on purpose!
After that, I told DF that I had had enough of being treated like an annoyance rather than a paying customer and if he wanted bread from Baker2, he'd have to go buy it himself. He agreed and I kept buying bread for both of us from Baker1.
A few months later, I sent him on an emergency egg run. He went to Baker2 and, when he came back, he told me he'd never shop there again either because they had been rude to him as well!
A few days ago I went to Baker1 and they didn't have enough change for my 5 euros note, so they told me not to worry, I'd pay for my purchase the next day!
I actually went back to pay them 5 minutes later, after buying a couple of things I needed at the shop next door, but this isn't the first time they offered to let me keep my bread and pay for it later - usually for things that were my problem, not theirs, like forgetting my wallet at home, but I hadn't taken them up on it before.
My DF pointed out I am a regular customer and they know we live nearby, but I'm still astonished it happened.