Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 1247394 times)

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Joeschmo

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5115 on: November 21, 2013, 03:02:59 PM »
This did not happen to me but I got to go witness this one...

Mr Smith makes appointments with Dr Jones and the doctor is always behind so Mr Smith ends up waiting an hour or more for his appointment.  He tells Dr Jones this is not acceptable, Mr Smith is a professional on a schedule also and he can't wait an hour or more for his appointment.  Dr Jones dismisses his complaint without apology and says I get busy, I get behind. 

Dr Jones has a sign that says "Appointments not cancelled 24 hours prior will be billed".  The next time Mr Smith has an appointment he waits an hour then tells the receptionist he can't wait any longer and leaves.  Dr Jones bills Mr Smith for the missed appointment and Mrs Smith, unknowing all the behind the scenes aggravation, pays the bill.  Then Mr Smith files a lawsuit in small claims court to get his money back. 

Dr Jones refuses to refund the money and Mr Smith refuses to drop it - so Dr Jones has to shut his practice down for half a day and sit in court waiting to tell his side of the story.  The judge sides with Mr Smith and orders Dr Jones to refund his money.  Fortunately for both parties neither used an attorney.

Mr Smith asks Dr Jones how it feels to waste HIS day, losing money, sitting in court?  Dr Jones writes him a check on the spot and says he no longer cares to have him as a patient, he will have his files forwarded to his new physician. 

There was no winner here!  Dr Jones continues to run his practice the way he always has and now Mr Smith has a new physician that isn't much better at running on time.   
Growing up both us kids and parents had very old fashioned doctors. Appointments were long enough to take care of your issues and talk about what you needed to talk about. Space was left for emergencies. Pediatrician even had a special room for emergency  you went straight in that room because you were every contagious or in my case because I had been to the ER and was on steriods he didn't want me around sick kids.


Moved to San Angelo and ran into modern problems - over booking, not enough time. Dad had the first appointment after lunch was told doctor was running on time - had to wait 90 minutes or so. So Dad sent the doctor a bill for his time. After that at least members of my family were either taken on time or we got a call the doctor was running X min behind.

I'm glad that actually worked out for your family.  Every other time I've heard of someone trying to bill the dr. for their time the patient has either been laughed out of the practice or flat out ignored.  It's great to hear the underdog win.

Lady Snowdon

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5116 on: November 21, 2013, 05:37:55 PM »
Once my current custom order is done, I will never buy another thing from a particular jeweler.  Waaay back in August, I got the idea to order a custom pin for DH for Christmas, a replica of a pin worn by soldiers of the First Minnesota in the Civil War.  I contacted K. Dopita, a jeweler who made very nice pieces in both silver and pewter, who said it wouldn't be a problem to replicate it as a Christmas present.  I sent her pictures and a description.  She said she had a lot going on right then, and she would "get back to me".  I emailed her at the beginning of October asking if she was still going to be able to do the order, since I'd never heard from her.  I got back a response saying she had taken "hundreds of custom orders" and since I didn't need mine until Christmas, she would be working on all of them first.  So I should check back at the beginning of December.

I'm not very happy about a) being put off so much and b) the bragging about all the other custom orders she's taken.  I get that it's a small order and all, but it just doesn't seem like she cares about getting it to me in a timely fashion (I need to get it before Christmas Day if it's a Christmas present to someone!) or cares about how the pushing me off for four months will affect my perception of her. 

Ugh. Is there another jeweler who could do this for you? This one sounds like a bad risk.

So I sent an email to this jeweler cancelling my order.  There's no one else who can do it (at least not that I've found), so I'm just giving up on the idea.  The response I got back from the jeweler made me giggle - it was about a page and a half long, with all sorts of random commentary like "the one email I sent you was from a mcdonald's and I was having problems with wifi.  I now own a "smartphone" (yes, it was really in quotes) and will be having fewer problems with that" and "it's not that your order isn't important, I just felt it made good business sense to work on everything else first". 

Tea Drinker

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5117 on: November 21, 2013, 06:34:18 PM »

However, when I make an appointment, I'm never sure when I'll actually get in.  I always tried to get the first appointment of the day (8:10 a.m.), only to show up and find that he's squeezed in two people before me.  Or he'd show up late and wouldn't be ready for another 10 minutes.  He always took as much time as needed to address my issues, but when he does this with all his appointments, he falls waaaaaaay behind in the schedule.


Have you let HIM know about this issue?  Sometimes it's not the dr it's the office personnel and sometimes it is the dr and he just doesn't realize what is going on.  When I check in at the desk I ask is he running on time?  If it is more than 30 minutes I can leave and come back WITHOUT losing my place in line. 

Good physicians are notorious for working in patients truly sick or in pain but they need to let scheduled patients know what is going on.

Truly sick or in pain, yes. But if a doctor knows s/he is averaging 15 minutes/patient and tells or allows the staff to schedule six patients/hour, the doctor knows s/he will fall behind even if there are no walk-ins.

I don't mind that my dental appointment a couple of weeks ago stretched longer than usual because he had emergency patients. I did mind when a former doctor's office scheduled me for 11 a.m. and when I got there and wondered after a while where she was, they told me she wasn't expected until 1:00 because she had morning hours at the hospital. At the very least, when 11:00 came along and I was in the waiting room, and the doctor was some distance away, they should have told me, not had me wait through what would normally have been my lunchtime.

The really annoying part is that this is so standard that I kept seeing that doctor, rather than switch to someone else who might have been equally bad about appointments and problematic in other ways. It is a lot easier to walk away from one doctor, supermarket, or clothing store than to foreswear medical care, groceries, or new clothing.
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KimberlyM

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5118 on: November 21, 2013, 07:54:33 PM »
These are making me really nervous about my first visit to my new primary care doctor in the morning...it's a 8am appt, but they open at 7.  I hope they don't do this!  It's been years since I've had a regular doc, I see a specialist 4x a year but always have the first appt of the morning and never have to wait.

blueberry.muffin

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5119 on: November 21, 2013, 08:00:57 PM »
I recently left a doctor over a similar issue...

For my 9:00 appointment I saw the doctor at 11:30 - she said your blood pressure seems a bit high today.

I said, "your blood pressure would be high too, if you had to wait 3 weeks to get an appointment and then your doctor be 2-1/2 hours behind.  Tell me how you get 2-1/2 hours behind at 9:00 in the morning when you open at 8:00?" 

She said it was just crazy there on Monday mornings.  "How?  I was told you do not take walk-ins, are you saying you do take walk-ins?"    She never answered and bean dipped me with health questions.

I discussed this with the front desk but they were unable to give me answers either.  So I'm not going to a doctor's office so poorly run.  Apparently someone is lying - they lie about this what else might they lie about?

I'm betting they DO take walkins. The more they see, the more they get paid. I saw a dermatologist once for warts on my feet. This was just after I switched to my first HMO, and you'd go in, and he'd have patiends scheduled for 15 minute appts, someteims two to a slot. He was the only doc in my plan, and thankfully once my warts were done and over with, I never had to go back, but you'd wait a good while to see him.

@Redneck Gravy - I'm sorry you had to wait so long. However, what you said was incredibly snarky. I get that waiting sucks, I really do, but taking it out on your doctor and accusing her of lying? How do you know it wasn't an emergency that she wasn't allowed to divulge due to HIPAA?

@SiameseCat and others - Based on the way certain insurances work nowadays doctors often do get paid more for walk-ins. You are also correct to say the more they see the more they get paid. However, certain insurances pay doctors close to what they charge, and certain ones do not. Some offices who take the poorest-paying insurance - thereby insuring that those patients get their health care needs met - absolutely are required to take in more patients just to make ends meet, pay their office staff and their overhead. It's not as cut-and-dry as it looks.

I respect that this thread is about special snowflakes, but there have been multiple topics within this thread that seem to gleefully degenerate into an awfully judgmental tone of doctors. I have no idea why.  :-\


VorFemme

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5120 on: November 21, 2013, 08:06:26 PM »
Orthopedic surgeon running two hours late (at least) in San Angelo because there had been a major accident & he was putting the bones back together in surgery for at least two patients from the accident (college town - there was more than ONE orthopedic surgeon, but it had been a BIG accident so apparently all of them were in surgery until things got dealt with enough for them to leave).  We stayed in the office & waited - it was comfortable; they had cable & DD was fine watching TV & coloring; he was going to cut her cast off AFTER an x-ray - so it would be our LAST appointment; and I had a counted cross stitch project that I was doing for a Christmas present and making a LOT of progress on it at the office - no interruptions!
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Elfmama

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5121 on: November 21, 2013, 08:15:28 PM »
How do you know it wasn't an emergency that she wasn't allowed to divulge due to HIPAA?
There is nothing in the HIPAA privacy rules to prevent the doctor from saying "I'm so sorry you had to wait, I had an emergency crop up." 
« Last Edit: November 21, 2013, 10:52:05 PM by Elfmama »
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Diane AKA Traska

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5122 on: November 21, 2013, 08:31:02 PM »
All of this *really* makes me feel better about my dealing with the aftermath of the accident I was in.  My doctor couldn't have been more awesome (I don't know if it's standard procedure to chat with the patient if they wake up during surgery, but he treated it like it was no big thing.  That helped *me* think it was no big thing, instead of freaking out.)
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PeterM

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5123 on: November 21, 2013, 11:04:56 PM »
How do you know it wasn't an emergency that she wasn't allowed to divulge due to HIPAA?
There is nothing in the HIPAA privacy rules to prevent the doctor from saying "I'm so sorry you had to wait, I had an emergency crop up."

And I don't see anything snarky in her response to her doctor's comment about her blood pressure, either. Stress can cause elevated blood pressure. Having to wait 2 1/2 hours past your appointment time can cause stress. Asking or even demanding to know why you had to wait 2 1/2 hour past your appointment time is not rude. The doctor refusing to answer a reasonable question, that was rude.

Iris

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5124 on: November 22, 2013, 12:02:14 AM »
My current GP often runs late because she is very thorough and will take the time needed with each patient. Since I value her standard of care so much I plan accordingly and deal with it.

A previous GP though made me see red when I made the first appointment of the day and he didn't even walk in until half an hour later. I asked if there had been an emergency and was told "No, he always gets here at this time".  >:(
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Piratelvr1121

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5125 on: November 22, 2013, 06:42:20 AM »
My chiropractor has just lost a patient.  I used to see this chiropractor when I was in college.  When I moved away, I was sorry to leave his practice.  When we moved back over a year ago, I was happy that he'd take me back as a patient.  He's made my pregnancy pains much more bareable lately. 

However, when I make an appointment, I'm never sure when I'll actually get in.  I always tried to get the first appointment of the day (8:10 a.m.), only to show up and find that he's squeezed in two people before me.  Or he'd show up late and wouldn't be ready for another 10 minutes.  He always took as much time as needed to address my issues, but when he does this with all his appointments, he falls waaaaaaay behind in the schedule.

I had an appointment with him yesterday at 12:30.  I showed up 10 minutes early, checked in, and realized there were 4 people already sitting in the waiting room.  Even if he stuck to the 15 min. per person that he schedules for, I was still looking at an hour before seeing him.  I had another appointment scheduled across town (small town, so only a 5 minute drive) for an hour later.  I did not have a good feeling about this...

So I asked the receptionist if the doc was running on time today as I had another appointment in an hour.  She just shrugged and looked around the waiting room and said, "Well, there are a few people ahead of you."  So I sat there for 40 minutes after my appointment time, and it would have finally been my turn to be taken to an exam room, but two of the previous people hadn't even come out yet, so he was still working on them.

I got up and told the receptionist that I had to leave and in a very dismissive tone she said, "Oh, that's too bad.  Sorry it didn't work out."  No offer to reschedule.  He might be the best chiropractor in town, but when I can't even be sure how much time to take off from work for what should be a 30 min. appointment, it's too much of a hassle.

I had an endocrinologist like that and after my second visit I just walked out and didn't bother making a second appointment. I had told them "Look, I have errands to run and have to be home for my kids by 3:30, when am I going to be seen?" They kept told me "It's just a few more minutes..." which would turn into 20-30 minutes. 
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southern girl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5126 on: November 22, 2013, 06:59:56 AM »
At age 48, I was pregnant for the first time with twins.  I was going to the pre-natal practice (with at least 5 doctors) that was considered the best in the county where I lived.  After the 4th appointment that ran more than 90 minutes late with no information or apologies from the front desk, I found myself another doctor.  I was usually the first appointment in the morning or the first appointment after lunch so there was really no excuse.  I figured that, at my age, I didn't need the additional stress.  The new doctor was never more than 10 minutes past his appointment time and he was the only doctor in the practice.  I never told them why I left, but I probably should have.

Last_Dance

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5127 on: November 22, 2013, 07:30:17 AM »
A Tale of Two Bakers

DF and I live very close to two bakers: we tried them both and I vastly preferred the bread from Baker1, while DF preferred the bread from Baker2.

Since I do our daily shopping, I usually went to Baker1, but sometimes I also went to Baker2 - mostly as a treat for DF.

Shopping there was always unpleasant: the girls at the counter always gave off an "ugh, why are you here bothering me" vibe and never smiled - I can't quite explain it, but it always made me feel unwelcome. And it's a baker, not a high-end store with expensive wares!
The first few times we went, I told myself: "Well, it's afternoon, perhaps they're tired."
Then I went in the morning - no change. I thought it might be because the shop was full.
Then I went in the morning and the shop was empty - still that general annoyed look.
The last straw was when I had to pay for my bread with a 20 euros note. The cashier asked me in a very annoyed tone (strike 1) if I had anything smaller. When I said I didn't, she huffed loudly and rolled her eyes (strike 2 and 3).
The kicker is, it wasn't because her drawer was out of coins: she did have the exact change, but she acted as though I had made her job extremely more difficult on purpose!
After that, I told DF that I had had enough of being treated like an annoyance rather than a paying customer and if he wanted bread from Baker2, he'd have to go buy it himself. He agreed and I kept buying bread for both of us from Baker1.

A few months later, I sent him on an emergency egg run. He went to Baker2 and, when he came back, he told me he'd never shop there again either because they had been rude to him as well!

A few days ago I went to Baker1 and they didn't have enough change for my 5 euros note, so they told me not to worry, I'd pay for my purchase the next day!
I actually went back to pay them 5 minutes later, after buying a couple of things I needed at the shop next door, but this isn't the first time they offered to let me keep my bread and pay for it later - usually for things that were my problem, not theirs, like  forgetting my wallet at home, but I hadn't taken them up on it before.

My DF pointed out I am a regular customer and they know we live nearby, but I'm still astonished it happened.
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Redneck Gravy

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5128 on: November 22, 2013, 10:33:55 AM »
How do you know it wasn't an emergency that she wasn't allowed to divulge due to HIPAA?
There is nothing in the HIPAA privacy rules to prevent the doctor from saying "I'm so sorry you had to wait, I had an emergency crop up."

And I don't see anything snarky in her response to her doctor's comment about her blood pressure, either. Stress can cause elevated blood pressure. Having to wait 2 1/2 hours past your appointment time can cause stress. Asking or even demanding to know why you had to wait 2 1/2 hour past your appointment time is not rude. The doctor refusing to answer a reasonable question, that was rude.

This doctor does not see patients outside of her office and has no hospital privileges.  If someone walked in with an emergency they would be referred to the emergency room.  This is not a walk in clinic either, it is a specially funded county health clinic and I pay a slightly reduced rate to see a doctor and lower lab costs (about 25-40% less) because I don't have insurance.  I did a lot of research on this before I gathered up all the paperwork to apply.  You have to supply a lot of financial information to snooty office staff that act like you are applying for a free ride through life, they are very rude and demeaning.  I have to do it again soon if I plan to keep this coverage for another year (or until I find affordable insurance) I'm not sure it is worth it.   

The rules are very specific and it was very difficult for me to get in this program.  They take appointments only - if you are sick you are out of luck getting an appointment before you get worse.  You can't just walk in, sit and hope to be seen - you won't be.  But apparently, they are so overloaded that it takes 3 weeks to get an appointment for preventative/followup care (in my case high blood pressure and my annual exam only).

That's why I was so frustrated at having to wait 2-1/2 hours past my appointment time.  And while I don't disagree that I was snarky, I was honest.  I was told to come back in a week for a follow up and then had to wait three weeks for the followup appointment and then wait over 2 hours to see the doctor -  that gets my BP up there.   

When I actually get sick (cold/sinus/asthma issues) I go to a doc in the box clinic and see whoever is available for treatment.  I could die before I ever got into the county clinic...

I have seen people walk in (twice) and hope to see a doctor without an appointment and then literally be loaded up in an ambulance and taken over to the hospital because emergency treatment is not available there.  This is not a great system but it is all my county has going right now.

misha412

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5129 on: November 22, 2013, 12:26:53 PM »
My primary care physician a few years ago was one who always overbooked. At the time I began seeing her, she was running her own practice. So I thought when she brought in another physician to the practice, the problem would be solved. Nope, just got worse.

I finally gave up after waiting 2 hours for a 9:30 appointment. During that time, I watched the other physician's patients getting in usually within 10-15 minutes after arrival. (patients would mention, "I am here to see Doctor X").  I also saw two sales reps going back into the office area. I would not have sat there that long, but I had to get a prescription refilled and it required a doctor's visit. I finally got in and sat in the exam room another 20 minutes. The doctor came in, acted like she was in a rush. She didn't really even ask me how I was doing. She filled out the prescription and walked out. So, about 2.5 hours spent for about 3 mins of the doctor's time.

I never went back.

These days, I actually have a physician in a practice that refuses to overbook. They leave openings for people who need a same-day appointment, though those can fill up quickly sometimes. I usually get into an exam room within 5 mins of arrival and the doctor sees me within 10 minutes of that. She has the time to talk to me and has a good handle on my health, etc. She is actually my husband's doctor also and we both love her.

The worse wait I had with her was actually about a week ago. The delay was caused by one of the other practice's doctors being out sick. The rest of the doctors were able to shuffle around and cover the appointments. My total wait time was 30 minutes (waiting area and exam room combined). She still spent all the time necessary with me and didn't make me think she was in a rush.