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Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2992858 times)

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Dindrane

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5115 on: December 04, 2013, 12:42:58 AM »
The meatiest part of the wing is actually meat cut from the breast, so I would consider them white meat. If I asked for all white meat at a fried chicken place, it wouldn't surprise me to get a mix of breasts and wings, but it would surprise me to get just wings. If I asked for all dark meat, I'd be annoyed if that included wings.

Ha! And I would be annoyed if it didn't include wings!  ;D Just goes to show you can never please everybody ;)

Exactly. :) It's why I really do typically specify which specific types of dark or white meat are my preference, even though I'm not always able to actually get said preference. At least then I can make an informed decision about what I want instead, rather than having them give me an all white meat meal with 3 wings...


cwm

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5116 on: December 04, 2013, 10:48:14 AM »
The WalMart and the garage stories remind me of a good one. The WalMart Tire and Lube by where I used to work.

I needed new tires one day. They had stopped taking appointments, but I dropped my car off before work, checked it in. They said they'd call me when it was done, I told them not to call because I'd be at work and my cell phone wouldn't even be turned on. So I wasn't surprised when I got off work and there was no call from WalMart.

What I was surprised at was when I got there and my car still had the old, balding tires on it. They hadn't even moved it. Oh, I was mad. I told them that I would be bringing it in before the Tire and Lube opened in the morning, it would be waiting in the parking lot and I'd have the key in the key drop box, and they would do it first thing, because I needed this done. The person working the counter (wasn't listed on the wall of Tire and Lube Specialists, so I have no idea if it was her usual place or not) said that they don't take appointments, she can't guarantee me a spot. I explained to her that my car had already been there for nearly nine hours that day, it hadn't been touched, it WOULD be among the first done the next day. She left a note.

I dropped my car off, put my keys in the drop box the next morning along with a service ticket and my work number to call me if there were any problems. Never got a call, nothing on my cell phone after work. I walked back and my car was in the bay. They had literally just started on it, and it would still be a few hours before it was done, was that okay?

Eventually I just got a book from the book section and sat down and read. Lady behind the counter tried to ask me if I had paid for the book, and I said no, but they had no magazines for customers to read while they sat and waited, and my car was supposed to be one of the first ones done, I was waiting an extra two hours on top of them having had it for at least seven after they had opened, and the book would be undamaged by the time I left.

I will never go back to that location. Yes, WalMart offers a nice guarantee on their tires, you can get them fixed anywhere in the country, but I no longer work near there and nothing is ever done in a timely manner. Another lady there was complaining that it had taken two days to replace a battery. There was nothing else wrong with the car, just a dead battery.

GlitterIsMyDrug

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5117 on: December 04, 2013, 11:30:54 AM »
Some of the other sales in this same Walmart used a single file line until the item was sold out - it was different formats for different items - very frustrating.

For some reason I picture myself, arms covered in wristbands rocking sitting on the floor and rocking in the frozen section muttering "I get a line, they give me a wristband, I show that wristband at a different line, I get another wristband. Lots of wristbands, lots of lines, no stuff. Wristbands, I have my wristbands!", Walmart never seems very able to communicate with their employees what to do. It's very, every person for themselves in there. I call it training for the zombie apocalypse. 

Quote
Target shoppers lined up around the building and when the doors were open they allowed 20 shoppers to enter then paused and allowed another 20 in until they met what they consider their maximum capacity for safety.  And there is no store in this area with friendlier, more helpful employees than our Target (well Home Depot is pretty close).

On the other hand Target, always seems to know exactly what they're doing. I know one year I was there and it was pretty busy (this was before we moved black Friday to Thursday), line to the back of the store, but it moved pretty quickly. And rather then line up at individual registers (like you usually do at traget), they'd wait for an open one and send you over there. Pleanty of cheery helpful staff. The only scuffle I saw was in the electronics (which had its own line) one guy started smarting off to an employee who told him to stand a little closer to the wall (so others could get by) he said he'd do what he wanted who was going to stop him. At which point the police officer that Target employed for the day (yes! in my area all the stores/malls/ect have a few armed officers on duty, it seems to help keep the peace if you know the guy with the handcuffs can and will arrest you), told the person he needed to calm down or leave.

Redneck Gravy

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5118 on: December 04, 2013, 01:43:41 PM »
For some reason I picture myself, arms covered in wristbands rocking sitting on the floor and rocking in the frozen section muttering "I get a line, they give me a wristband, I show that wristband at a different line, I get another wristband. Lots of wristbands, lots of lines, no stuff. Wristbands, I have my wristbands!", Walmart never seems very able to communicate with their employees what to do. It's very, every person for themselves in there. I call it training for the zombie apocalypse.


LOL, I have to agree.  No one knows what the devil they are doing and they are incredibly stupid and rude about doing it.  Sometimes I want to poke their foreheads to see if their heads will bobble  ;D

Twik

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5119 on: December 04, 2013, 03:01:01 PM »
To be fair to employees of stores everywhere - it's hard to give good service if your management hasn't given you the tools to do so. Even the smartest employee will look like a fool if, say, there's a secret password to open the cash register, and no one in the store has been let in on the secret.
"The sky's the limit. Your sky. Your limit. Now, let's dance!"

Redneck Gravy

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5120 on: December 05, 2013, 09:16:01 AM »
To be fair to employees of stores everywhere - it's hard to give good service if your management hasn't given you the tools to do so. Even the smartest employee will look like a fool if, say, there's a secret password to open the cash register, and no one in the store has been let in on the secret.

Your right Twik! 

And just so everyone knows I have a family member that works for Walmart and she says management frequently forgets to share information; good customer service is still expected.   But it's not just WM, it's a number of retailers that lack customer service. 

It's the lack of courtesy I object to the most.  If you don't know, geez, just say so and let's work together to get an answer.  Don't treat me like I am the stupid one and tell me ABC when I am holding the ad in my hand and it says XYZ or the freeking sign hanging above your head has the policies and you are telling me something completely different.   

siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5121 on: December 05, 2013, 09:21:49 AM »
To be fair to employees of stores everywhere - it's hard to give good service if your management hasn't given you the tools to do so. Even the smartest employee will look like a fool if, say, there's a secret password to open the cash register, and no one in the store has been let in on the secret.

Your right Twik! 

And just so everyone knows I have a family member that works for Walmart and she says management frequently forgets to share information; good customer service is still expected.   But it's not just WM, it's a number of retailers that lack customer service. 

It's the lack of courtesy I object to the most.  If you don't know, geez, just say so and let's work together to get an answer.  Don't treat me like I am the stupid one and tell me ABC when I am holding the ad in my hand and it says XYZ or the freeking sign hanging above your head has the policies and you are telling me something completely different.

POD a hundred times. I work PT in retail, so not every day, and my biggest complaint and pet peeve is the lack of communication. Managers will THINK they've told everyone about all the promos, coupons etc. but they haven't. or employee contests, or changes in policy etc. It drives me nuts. and makes me look stupid in front of a customer.

that being said, if I have a customer telling me or asking me one thing, and I think its another, I am always polite, and try and find out for them. I've never been rude or anything like that.

ladyknight1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5122 on: December 05, 2013, 09:24:11 AM »
The worst part of working retail for me would be the policies that adjusted depending on the manager that was on duty at the time. It made no sense.

I have to say I like things to be black and white when it comes to business policies.
ďAll that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

magicdomino

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5123 on: December 05, 2013, 10:39:47 AM »
POD a hundred times. I work PT in retail, so not every day, and my biggest complaint and pet peeve is the lack of communication. Managers will THINK they've told everyone about all the promos, coupons etc. but they haven't. or employee contests, or changes in policy etc. It drives me nuts. and makes me look stupid in front of a customer.

I had an example of that on Black Friday.  Now, I'll still be shopping at the nearby Home Depot, and I'm otherwise pleased with the way they handle Black Friday. 

However, there was a miscommunication about one of those big tool chests.  The ad on the front of the sales flyer was that if you bought a big 4 drawer wheeled unit, and a smaller 5 drawer unit, you got a 2 drawer unit free.  I found the boxes, an associate kindly located a cart, loaded it up, pushed the cart through check-out, and loaded the truck.  All well and good.  Then I looked at the receipt and realized that I had been charged for the free 2 drawer unit. 

After work, it's back to Home Depot and the customer service desk.  The gentleman at the desk had just come on duty, and wasn't familiar with any of the sales items.  After much searching of the computer, and studying of the ad, he called a manager.  Manager assured me that the free 2 drawer unit was in the box with the big unit, and I needed to return the one that I bought. 

The big unit's box was large and heavy, but I was pretty sure that the free unit wasn't in there.  Got home, opened it up, and sure enough there were no stray drawer units.  Saturday morning, back to Home Depot.  This time I got a manager who immediately knew to pull out a sheet of paper with the UPC codes for the Black Friday specials.

ladyknight1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5124 on: December 05, 2013, 10:55:35 AM »
We had to go to Home Depot Black Friday evening and there was a very upset man gesturing wildly with their ad, looking for a particular product. They had sold out of it before noon.

I felt bad for him, but it is not unusual to sell out of a great product.

I, on the other hand, do half of my Christmas shopping in their seasonal merchandise area. Flashlights, knives, tools? The best gifts ever! Everyone can use a flashlight or screwdriver!
ďAll that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

VorFemme

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5125 on: December 07, 2013, 03:56:45 PM »
After Hurricane Ike, the best received Christmas gifts at the work exchange were along the lines of flashlights & weather radios that you charged by winding them up with a crank - if I could have found a solar powered cell phone charger for the price limit on the exchange, that one might have gotten "stolen" a few times (up to the limit as the game is played at that location). 

The kit for a gingerbread house also seems to be popular...

But the local WalMart had an astonishing number of broken ceramic gift items for sale in boxes - I now open the box & check it before I buy it so that I don't have to bring it back afterward to exchange.  It's not quite to "I'm never shopping THERE again!" level - but it is to "I don't trust this one aisle!".
« Last Edit: December 07, 2013, 03:58:50 PM by VorFemme »
Let sleeping dragons be.......morning breath......need I explain?

cwm

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5126 on: December 17, 2013, 12:52:18 PM »
Chili's. Never going back. Ever.

Firstly, most of their menu is inedible to me. I can't eat spicy things. There are very few actual options on their menu that I could possibly begin to eat, and most of those have modifications.

There was a problem with the appetizer, but that was a problem with boyfriend not actually reading the menu and ordering something with jalapenos, then eating half of them before the server came to check on us. No returning that, and I couldn't even touch it, I very nearly lost my stomach at the smell of them on the table.

I get my salad. Grilled chicken salad, and it was not listed anywhere in the menu except for the meal deal, the two meals and an appetizer for $20. Great, I think it's just a house salad with grilled chicken. The picture of the house salad has sliced onions, in rings. I can pull those aside if they're too strong, fine. The salad comes out, and it's on a completely different plate. Okay, fine, still looks good. I don't see anything that I can't or won't eat in it, that's great.

A few bites in and it's obvious there's a problem. Then I see it. The onion. It and the pepper have been diced so fine that I literally have to dig through the salad with a careful eye to even see it, there's no picking it out or eating around it. At this point I'm in tears because I'm just so hungry, and I hadn't even wanted to eat out in the first place, all I got to eat was a bland piece of grilled chicken from the top of the salad.

The server came by once to ask if we needed any boxes. Our plates were pushed out in front of us, we were no longer eating, and boyfriend said "No, we're done here." Okay, no boxes. That was at a commercial break from the TV show. At the next commercial break the server comes back and asks us if we need boxes. Boyfriend looks at him. "No, we're finished." The server looks at him blankly and boyfriend asks for the check. (The commercial thing - I don't think he was in the back slacking and watching TV, I realize he had other duties, but that's how long it took for him to come back and offer us boxes. Again.)

The drinks weren't kept filled, the server didn't actually try to "connect" with me or boyfriend, he was distant the entire time. Yes, I realize everyone has off days, but that's indicative of the service I've come to expect at that location, which is the only location in the area. Next time boyfriend suggests it, I'll come up with some other suggestion in the area, even if it is just the salad bar/tiny cafe area of the grocery store. Heck, I'd even be willing to go to QuikTrip for a better meal. And better service.

StarFaerie

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5127 on: December 17, 2013, 08:29:38 PM »
Chili's. Never going back. Ever.

Firstly, most of their menu is inedible to me. I can't eat spicy things. There are very few actual options on their menu that I could possibly begin to eat, and most of those have modifications.

There was a problem with the appetizer, but that was a problem with boyfriend not actually reading the menu and ordering something with jalapenos, then eating half of them before the server came to check on us. No returning that, and I couldn't even touch it, I very nearly lost my stomach at the smell of them on the table.

I get my salad. Grilled chicken salad, and it was not listed anywhere in the menu except for the meal deal, the two meals and an appetizer for $20. Great, I think it's just a house salad with grilled chicken. The picture of the house salad has sliced onions, in rings. I can pull those aside if they're too strong, fine. The salad comes out, and it's on a completely different plate. Okay, fine, still looks good. I don't see anything that I can't or won't eat in it, that's great.

A few bites in and it's obvious there's a problem. Then I see it. The onion. It and the pepper have been diced so fine that I literally have to dig through the salad with a careful eye to even see it, there's no picking it out or eating around it. At this point I'm in tears because I'm just so hungry, and I hadn't even wanted to eat out in the first place, all I got to eat was a bland piece of grilled chicken from the top of the salad.

The server came by once to ask if we needed any boxes. Our plates were pushed out in front of us, we were no longer eating, and boyfriend said "No, we're done here." Okay, no boxes. That was at a commercial break from the TV show. At the next commercial break the server comes back and asks us if we need boxes. Boyfriend looks at him. "No, we're finished." The server looks at him blankly and boyfriend asks for the check. (The commercial thing - I don't think he was in the back slacking and watching TV, I realize he had other duties, but that's how long it took for him to come back and offer us boxes. Again.)

The drinks weren't kept filled, the server didn't actually try to "connect" with me or boyfriend, he was distant the entire time. Yes, I realize everyone has off days, but that's indicative of the service I've come to expect at that location, which is the only location in the area. Next time boyfriend suggests it, I'll come up with some other suggestion in the area, even if it is just the salad bar/tiny cafe area of the grocery store. Heck, I'd even be willing to go to QuikTrip for a better meal. And better service.

Why didn't you let them know there was a problem with the food? Even by grabbing some other server to get them to help. Then you at least would have had something to eat.

cwm

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5128 on: December 18, 2013, 11:00:24 AM »
Chili's. Never going back. Ever.

Firstly, most of their menu is inedible to me. I can't eat spicy things. There are very few actual options on their menu that I could possibly begin to eat, and most of those have modifications.

There was a problem with the appetizer, but that was a problem with boyfriend not actually reading the menu and ordering something with jalapenos, then eating half of them before the server came to check on us. No returning that, and I couldn't even touch it, I very nearly lost my stomach at the smell of them on the table.

I get my salad. Grilled chicken salad, and it was not listed anywhere in the menu except for the meal deal, the two meals and an appetizer for $20. Great, I think it's just a house salad with grilled chicken. The picture of the house salad has sliced onions, in rings. I can pull those aside if they're too strong, fine. The salad comes out, and it's on a completely different plate. Okay, fine, still looks good. I don't see anything that I can't or won't eat in it, that's great.

A few bites in and it's obvious there's a problem. Then I see it. The onion. It and the pepper have been diced so fine that I literally have to dig through the salad with a careful eye to even see it, there's no picking it out or eating around it. At this point I'm in tears because I'm just so hungry, and I hadn't even wanted to eat out in the first place, all I got to eat was a bland piece of grilled chicken from the top of the salad.

The server came by once to ask if we needed any boxes. Our plates were pushed out in front of us, we were no longer eating, and boyfriend said "No, we're done here." Okay, no boxes. That was at a commercial break from the TV show. At the next commercial break the server comes back and asks us if we need boxes. Boyfriend looks at him. "No, we're finished." The server looks at him blankly and boyfriend asks for the check. (The commercial thing - I don't think he was in the back slacking and watching TV, I realize he had other duties, but that's how long it took for him to come back and offer us boxes. Again.)

The drinks weren't kept filled, the server didn't actually try to "connect" with me or boyfriend, he was distant the entire time. Yes, I realize everyone has off days, but that's indicative of the service I've come to expect at that location, which is the only location in the area. Next time boyfriend suggests it, I'll come up with some other suggestion in the area, even if it is just the salad bar/tiny cafe area of the grocery store. Heck, I'd even be willing to go to QuikTrip for a better meal. And better service.

Why didn't you let them know there was a problem with the food? Even by grabbing some other server to get them to help. Then you at least would have had something to eat.

There was no other server around. I would have had to go to the bar to get someone's attention, and I don't even know if the bartender would have been able to do anything except order me a new salad. It would have taken enough time to get out that BF would have been fully done eating at that point, and I hate being the only person at the table eating. And by the time the server did stop by, all I wanted was to get out of there. I was fed up, and there's a history of poor service and little to no attention paid by any level of staff there, this was the final straw.

Plus the problem with the salad wasn't really a problem with the food. It was always made with onions. It was a problem on the menu, with that item not listed or described anywhere. I hate returning food when it wasn't an actual mistake in making it and it just wasn't what I was expecting. That would have been too hard for me at that point, I could barely speak already from the stress and the burning in my mouth.

susku

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5129 on: December 18, 2013, 12:36:45 PM »
If you have such a strong reaction to spices, perhaps a place called chili wasn't a best choice for food. I am not familiar with the restaurant but it conjures up an image of food which is hot.

I'm sorry you had such a rotten experience but in hindsight I think sending your bf to speak to the bartender to ask for a waiter would have been the best thing rather than try to suffer through a meal you couldn't eat at all.