Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 1094657 times)

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PeterM

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5130 on: November 21, 2013, 11:04:56 PM »
How do you know it wasn't an emergency that she wasn't allowed to divulge due to HIPAA?
There is nothing in the HIPAA privacy rules to prevent the doctor from saying "I'm so sorry you had to wait, I had an emergency crop up."

And I don't see anything snarky in her response to her doctor's comment about her blood pressure, either. Stress can cause elevated blood pressure. Having to wait 2 1/2 hours past your appointment time can cause stress. Asking or even demanding to know why you had to wait 2 1/2 hour past your appointment time is not rude. The doctor refusing to answer a reasonable question, that was rude.

Iris

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5131 on: November 22, 2013, 12:02:14 AM »
My current GP often runs late because she is very thorough and will take the time needed with each patient. Since I value her standard of care so much I plan accordingly and deal with it.

A previous GP though made me see red when I made the first appointment of the day and he didn't even walk in until half an hour later. I asked if there had been an emergency and was told "No, he always gets here at this time".  >:(
"Can't do anything with children, can you?" the woman said.

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Piratelvr1121

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5132 on: November 22, 2013, 06:42:20 AM »
My chiropractor has just lost a patient.  I used to see this chiropractor when I was in college.  When I moved away, I was sorry to leave his practice.  When we moved back over a year ago, I was happy that he'd take me back as a patient.  He's made my pregnancy pains much more bareable lately. 

However, when I make an appointment, I'm never sure when I'll actually get in.  I always tried to get the first appointment of the day (8:10 a.m.), only to show up and find that he's squeezed in two people before me.  Or he'd show up late and wouldn't be ready for another 10 minutes.  He always took as much time as needed to address my issues, but when he does this with all his appointments, he falls waaaaaaay behind in the schedule.

I had an appointment with him yesterday at 12:30.  I showed up 10 minutes early, checked in, and realized there were 4 people already sitting in the waiting room.  Even if he stuck to the 15 min. per person that he schedules for, I was still looking at an hour before seeing him.  I had another appointment scheduled across town (small town, so only a 5 minute drive) for an hour later.  I did not have a good feeling about this...

So I asked the receptionist if the doc was running on time today as I had another appointment in an hour.  She just shrugged and looked around the waiting room and said, "Well, there are a few people ahead of you."  So I sat there for 40 minutes after my appointment time, and it would have finally been my turn to be taken to an exam room, but two of the previous people hadn't even come out yet, so he was still working on them.

I got up and told the receptionist that I had to leave and in a very dismissive tone she said, "Oh, that's too bad.  Sorry it didn't work out."  No offer to reschedule.  He might be the best chiropractor in town, but when I can't even be sure how much time to take off from work for what should be a 30 min. appointment, it's too much of a hassle.

I had an endocrinologist like that and after my second visit I just walked out and didn't bother making a second appointment. I had told them "Look, I have errands to run and have to be home for my kids by 3:30, when am I going to be seen?" They kept told me "It's just a few more minutes..." which would turn into 20-30 minutes. 
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

southern girl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5133 on: November 22, 2013, 06:59:56 AM »
At age 48, I was pregnant for the first time with twins.  I was going to the pre-natal practice (with at least 5 doctors) that was considered the best in the county where I lived.  After the 4th appointment that ran more than 90 minutes late with no information or apologies from the front desk, I found myself another doctor.  I was usually the first appointment in the morning or the first appointment after lunch so there was really no excuse.  I figured that, at my age, I didn't need the additional stress.  The new doctor was never more than 10 minutes past his appointment time and he was the only doctor in the practice.  I never told them why I left, but I probably should have.

Last_Dance

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5134 on: November 22, 2013, 07:30:17 AM »
A Tale of Two Bakers

DF and I live very close to two bakers: we tried them both and I vastly preferred the bread from Baker1, while DF preferred the bread from Baker2.

Since I do our daily shopping, I usually went to Baker1, but sometimes I also went to Baker2 - mostly as a treat for DF.

Shopping there was always unpleasant: the girls at the counter always gave off an "ugh, why are you here bothering me" vibe and never smiled - I can't quite explain it, but it always made me feel unwelcome. And it's a baker, not a high-end store with expensive wares!
The first few times we went, I told myself: "Well, it's afternoon, perhaps they're tired."
Then I went in the morning - no change. I thought it might be because the shop was full.
Then I went in the morning and the shop was empty - still that general annoyed look.
The last straw was when I had to pay for my bread with a 20 euros note. The cashier asked me in a very annoyed tone (strike 1) if I had anything smaller. When I said I didn't, she huffed loudly and rolled her eyes (strike 2 and 3).
The kicker is, it wasn't because her drawer was out of coins: she did have the exact change, but she acted as though I had made her job extremely more difficult on purpose!
After that, I told DF that I had had enough of being treated like an annoyance rather than a paying customer and if he wanted bread from Baker2, he'd have to go buy it himself. He agreed and I kept buying bread for both of us from Baker1.

A few months later, I sent him on an emergency egg run. He went to Baker2 and, when he came back, he told me he'd never shop there again either because they had been rude to him as well!

A few days ago I went to Baker1 and they didn't have enough change for my 5 euros note, so they told me not to worry, I'd pay for my purchase the next day!
I actually went back to pay them 5 minutes later, after buying a couple of things I needed at the shop next door, but this isn't the first time they offered to let me keep my bread and pay for it later - usually for things that were my problem, not theirs, like  forgetting my wallet at home, but I hadn't taken them up on it before.

My DF pointed out I am a regular customer and they know we live nearby, but I'm still astonished it happened.
We're fools whether we dance or not, so we might as well dance.

Redneck Gravy

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5135 on: November 22, 2013, 10:33:55 AM »
How do you know it wasn't an emergency that she wasn't allowed to divulge due to HIPAA?
There is nothing in the HIPAA privacy rules to prevent the doctor from saying "I'm so sorry you had to wait, I had an emergency crop up."

And I don't see anything snarky in her response to her doctor's comment about her blood pressure, either. Stress can cause elevated blood pressure. Having to wait 2 1/2 hours past your appointment time can cause stress. Asking or even demanding to know why you had to wait 2 1/2 hour past your appointment time is not rude. The doctor refusing to answer a reasonable question, that was rude.

This doctor does not see patients outside of her office and has no hospital privileges.  If someone walked in with an emergency they would be referred to the emergency room.  This is not a walk in clinic either, it is a specially funded county health clinic and I pay a slightly reduced rate to see a doctor and lower lab costs (about 25-40% less) because I don't have insurance.  I did a lot of research on this before I gathered up all the paperwork to apply.  You have to supply a lot of financial information to snooty office staff that act like you are applying for a free ride through life, they are very rude and demeaning.  I have to do it again soon if I plan to keep this coverage for another year (or until I find affordable insurance) I'm not sure it is worth it.   

The rules are very specific and it was very difficult for me to get in this program.  They take appointments only - if you are sick you are out of luck getting an appointment before you get worse.  You can't just walk in, sit and hope to be seen - you won't be.  But apparently, they are so overloaded that it takes 3 weeks to get an appointment for preventative/followup care (in my case high blood pressure and my annual exam only).

That's why I was so frustrated at having to wait 2-1/2 hours past my appointment time.  And while I don't disagree that I was snarky, I was honest.  I was told to come back in a week for a follow up and then had to wait three weeks for the followup appointment and then wait over 2 hours to see the doctor -  that gets my BP up there.   

When I actually get sick (cold/sinus/asthma issues) I go to a doc in the box clinic and see whoever is available for treatment.  I could die before I ever got into the county clinic...

I have seen people walk in (twice) and hope to see a doctor without an appointment and then literally be loaded up in an ambulance and taken over to the hospital because emergency treatment is not available there.  This is not a great system but it is all my county has going right now.

misha412

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5136 on: November 22, 2013, 12:26:53 PM »
My primary care physician a few years ago was one who always overbooked. At the time I began seeing her, she was running her own practice. So I thought when she brought in another physician to the practice, the problem would be solved. Nope, just got worse.

I finally gave up after waiting 2 hours for a 9:30 appointment. During that time, I watched the other physician's patients getting in usually within 10-15 minutes after arrival. (patients would mention, "I am here to see Doctor X").  I also saw two sales reps going back into the office area. I would not have sat there that long, but I had to get a prescription refilled and it required a doctor's visit. I finally got in and sat in the exam room another 20 minutes. The doctor came in, acted like she was in a rush. She didn't really even ask me how I was doing. She filled out the prescription and walked out. So, about 2.5 hours spent for about 3 mins of the doctor's time.

I never went back.

These days, I actually have a physician in a practice that refuses to overbook. They leave openings for people who need a same-day appointment, though those can fill up quickly sometimes. I usually get into an exam room within 5 mins of arrival and the doctor sees me within 10 minutes of that. She has the time to talk to me and has a good handle on my health, etc. She is actually my husband's doctor also and we both love her.

The worse wait I had with her was actually about a week ago. The delay was caused by one of the other practice's doctors being out sick. The rest of the doctors were able to shuffle around and cover the appointments. My total wait time was 30 minutes (waiting area and exam room combined). She still spent all the time necessary with me and didn't make me think she was in a rush.

GlitterIsMyDrug

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5137 on: November 22, 2013, 12:42:40 PM »
I'm shopping for a regular doctor right now after leaving my last one.

I'd make an appointment for 2:00pm, I'd arrive at 1:50pm to get any paperwork handled, at 2:15pm someone would come get me do all the intake stuff (weight, blood pressure, pulse, ect) and sit me back in an exam room. So it seems efficient so far, right? Around 3:00pm someone would open the door, be surprised I was still in there and go find someone with a medical degree to help me. Never the doctor I made the appointment with. Finally a doctor would come in around 3:30pm, poke at me for a bit, tell me all my problems would be solved if I'd just start taking the supplements that they sell and go on HGC diet (I'm not overweight! Not even a little! In fact the last time they suggested it I had just lost 15lbs due to illness!), they'd leave and tell me they were sending someone in with paperwork/prescriptions/ect, at 3:45pm a nurse would come in, hand me what I needed and send me on my way.

However, none of that made me leave. I don't go to the doctor's that often so I just put up with it. What made me leave was when I was sitting in the waiting room with a new mom and her tiny baby. Tiny baby started to fuss so new mom decided to nurse tiny baby. It was me, the mom/baby combo, and one other lady. Nurse comes out from behind desk and tells new mom "I can get you an empty exam room to nurse in", mom says "Oh thank you, but we're fine" (baby's already latched on), nurse says "You need to go into an exam room to do that", mom says no thank you. Nurse then says "What if there was a child in here? There could be lawsuits! You know formula is fine, really", I just stood up, told her to cancel my appointment and left. As I was getting in the car I saw the other lady and mom/baby walking to their cars as well.

Right now I go to an overly busy crazy office. They're quick but they have no clue who you are. I make my appointment with a nurse practitioner though, she's great! I only have to go maybe twice a year. So it's not a big deal right now.

Shalamar

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5138 on: November 22, 2013, 12:49:56 PM »
On the subject of jewelers being flakey, I had the same experience with a very well-known and reputable jeweler when my then-fiancé, now-husband got engaged.  We ordered our rings in January for a September wedding.  When we checked a month later, we were told, laughingly, to not be in such a hurry - "you're not getting married for months!".  We checked again in April.  No dice.  Again in June - "Oh, we're so busy with summer weddings, but don't worry!  You've still got lots of time!".

She was finally done with our rings two weeks before the wedding - yes, she took over nine months - and she SCREWED MY FIANCE'S RING UP.    She had to make a last-minute change to it so that it matched his specifications.  That was exactly the kind of stress we'd hoped to avoid!

cwm

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5139 on: November 22, 2013, 01:12:44 PM »
On the subject of jewelers being flakey, I had the same experience with a very well-known and reputable jeweler when my then-fiancé, now-husband got engaged.  We ordered our rings in January for a September wedding.  When we checked a month later, we were told, laughingly, to not be in such a hurry - "you're not getting married for months!".  We checked again in April.  No dice.  Again in June - "Oh, we're so busy with summer weddings, but don't worry!  You've still got lots of time!".

She was finally done with our rings two weeks before the wedding - yes, she took over nine months - and she SCREWED MY FIANCE'S RING UP.    She had to make a last-minute change to it so that it matched his specifications.  That was exactly the kind of stress we'd hoped to avoid!

Well, this makes my mind up. If I ever get custom rings done, I'll tell them that the wedding is actually two months ahead of when it really is. They'll be done at my "wedding date" and still leave me a full two months to get anything tweaked that needs it.

magician5

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5140 on: November 22, 2013, 03:11:35 PM »
On the subject of jewelers being flakey, I had the same experience with a very well-known and reputable jeweler when my then-fiancé, now-husband got engaged.  We ordered our rings in January for a September wedding.  When we checked a month later, we were told, laughingly, to not be in such a hurry - "you're not getting married for months!".  We checked again in April.  No dice.  Again in June - "Oh, we're so busy with summer weddings, but don't worry!  You've still got lots of time!".

She was finally done with our rings two weeks before the wedding - yes, she took over nine months - and she SCREWED MY FIANCE'S RING UP.    She had to make a last-minute change to it so that it matched his specifications.  That was exactly the kind of stress we'd hoped to avoid!

Well, this makes my mind up. If I ever get custom rings done, I'll tell them that the wedding is actually two months ahead of when it really is. They'll be done at my "wedding date" and still leave me a full two months to get anything tweaked that needs it.

It's kind of like the STAR TREK movie where Scotty (knowing he's being overheard by the enemy) tells Captain Kirk that it will take three days to fix the engines, and Kirk understands that he means three hours?
There is no 'way to peace.' Peace is the way.

Virg

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5141 on: November 22, 2013, 05:50:38 PM »
"How much refit time before we can take her out again?"
"Eight weeks, sir. But ye don't have eight weeks, so I'll do it for ye in two. "
"Mr. Scott. Have you always multiplied your repair estimates by a factor of four? "
"Certainly, sir. How else can I keep my reputation as a miracle worker? "

Virg

Jocelyn

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5142 on: November 22, 2013, 08:23:18 PM »
I had an appointment with my eye doctor, and she wanted me to see a colleague. When the nurse walked me over to his office suite, she said, 'He will see you at 10. Don't go anywhere.' And lo and behold, he appeared at the stroke of 10, like the little fellow on a Black Forest clock.  ;D They literally meant 'Don't go to the bathroom, or you'll miss him.'
My gyn also runs promptly on schedule. I can leave my office and give them an estimate when I'll be back, and I know I'll be back, plus or minus 5 minutes. And that includes traffic.  ::)

Mel the Redcap

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5143 on: November 23, 2013, 07:01:06 AM »
All this talk about doctors and waiting times has reminded me of a few, both good and bad… :)

Relevant background information: my mother has spina bifida occulta, an incredibly minor type of spina bifida that was only discovered when she had x-rays for something else. It's basically a slightly deformed vertebra; it doesn't directly cause problems (her spinal cord itself is just fine), but affects how a couple of muscles attach to that bone, so makes her more vulnerable to problems with those muscles and her hips. I don't have the same defect, but at the time this happened we didn't know that.

My previous regular GP had gone on maternity leave and then decided to take a long leave of absence, so I was kind of doctor-hopping at a multi-doctor practice while waiting to find another one who 'clicked'. Sometimes this worked out well, like the time I had a shattered toe bone and got randomly sent to the sports medicine specialist; other times it worked out… not so well. :P I had been getting some pain and mobility problems in my hips and needed to get it sorted out (having one leg fold up underneath you when you're climbing stairs will make you realise something's getting serious) and trotted off to the clinic, where I got randomly assigned to the waffliest, wishy-washy-est doctor it has ever been my luck to be misdiagnosed by. I was about halfway through telling her the details, and got to "Oh, and my mother has [explanation] so I thought that might need to be ruled out--"

She cut me off right there. I don't remember her exact words, but it was a rambling monologue in a sort of airy, sing-song tone, with no pauses in it for me to interject, and boiled down to "Ohhhhh that's almost certainly the problem but we can't tell for sure without doing an x-ray and we won't be doing that because it's too close to your ovaries so the only option we really have is to wait until it gets much worse and then do surgery to fix it." And then she smiled at me, like I was supposed to be happy that she'd just told me she had no intention of actually fixing my problem.

I was polite. I paid, and left, and started looking for a better doctor, because… well, they were my dang ovaries, and if it was going to take an x-ray to find out what was wrong with my hips (and had nearly pitched me head-first down a four-storey stairwell) then it was going to be my choice as to whether or not I risked zapping my hypothetical future offspring. I mean, really? One x-ray? When they can do lead drapes and so on and focus the emitter to reduce exposure to bits of you that you don't want zapped? I was going to take that INCREDIBLY MINOR risk instead of suffering on, potentially for years, with random severe pain and the Amazing Randomly Collapsing Legs (and did I mention nearly DYING in a TRAGIC STAIRWELL ACCIDENT?!) until it got to some arbitrary point where it was 'bad enough' to actually do something about, possibly to be followed up by being told "Oh, oops! It wasn't spina bifida after all! We could have fixed it years ago!"

I got a new doctor (who frequently ran late, but had the best bedside manner ever, wasn't afraid to admit he didn't know something and needed to call in a specialist, and had receptionists who would tell you "He's running [this much] late, I'm terribly sorry - would you like to go downstairs for a coffee, or reschedule?"). He actually used an arcane diagnostic procedure that involved poking me in the back (I presume Ms Wishy-Washy never learned it) to determine that I did not in fact have a hole in my lumbar vertebrae but did have some suspiciously twangy back muscles, asked some more questions about my actual symptoms and history, and sent me off to a physiotherapist to get some exercises that completely fixed my not-spina-bifida-at-all problems. (Turns out that slipping on ice-covered stairs and giving yourself a massive whack across your lower back can cause muscle problems that show up as hip instability about eight years later. Who knew? :-\)
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Jocelyn

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5144 on: November 23, 2013, 11:03:53 AM »
Apparently, your new doctor did.  ;D