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Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2997080 times)

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MariaE

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5250 on: January 05, 2014, 02:42:33 AM »
Gah, don't get me started on FedEx. The one time I have used them they slapped a "This is your third and final notice" slip on your door the first time they came by, and then when I called to have it deliveredt o my work instead, ended up delievering it at a wrong address (as in majorly wrong. Not even remotely similar to the address I'd actually given them) so I had to go on a wild goose chase after it.

I got the parcel in the end, but what a hassle! Never again. Which also means I no longer shop at amazon.com, as they use FedEx when shipping to Denmark. Amazon.co.uk is cheaper anyway :-)
 
Dane by birth, Kiwi by choice

iridaceae

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5251 on: January 05, 2014, 03:22:28 AM »
Awwwww...and I got a cheerful wave from a FedEx driver as he drove past me when I was standing next to the parking lot the other day. I wonder if he was the guy who delivered my Blu-Ray by putting it *under* the welcome mat right before Christmas?
Nothing to see here.

Redneck Gravy

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5252 on: January 06, 2014, 08:28:06 AM »
Chiming in here on deliveries or lack thereof...

I ordered two photo books for grandparents to be delivered to my post office box because direct shipping was not possible.  I tracked the packages via US Postal service to my post office on a Monday morning.  Thinking said package would be put in my box Tuesday - nope, nor Wednesday or Thursday.  Friday morning I was at post office before they opened, when I asked about retrieving said package I was told they had bins and bins of packages to put in boxes and they could not search for mine. When it still wasn't in my box by 4:30 on Friday I asked again and clerk went to look and came right back with it (like in 2 minutes).  She said they were overwhelmed with the Christmas shipping and were trying to get everything in the correct po boxes by the weekend.

I love my local post office and I go there daily, I've never had a problem at this one (won't even visit the one downtown!).  I am not a SS or much of a complainer - but really - they knew Christmas was coming right?  Why in the world didn't they hire on extra help for the holidays? I have never heard of packages piling up like they did there this year.  I feel for them, truly, overall I think the postal service does a fine job - sure we all hear of nightmare situations but this is the sort of thing that gets the attention of media and such - poor planning.   

Virg

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5253 on: January 06, 2014, 09:44:48 AM »
perpetua wrote:

"They absolutely had the right to deposit it, because that's the whole point of a deposit."

You're again ignoring the fact that they said they'd return it.  That's the only relevant point, both for ethics and etiquette.  Once they did that, they absolutely did not have the right to deposit it.  Just look at the sales manager's reaction to one of his employees doing this for an indication about how the dealership feels about what happened.

Virg

rose red

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5254 on: January 06, 2014, 11:09:31 AM »
I love my local post office and I go there daily, I've never had a problem at this one (won't even visit the one downtown!).  I am not a SS or much of a complainer - but really - they knew Christmas was coming right?  Why in the world didn't they hire on extra help for the holidays? I have never heard of packages piling up like they did there this year.  I feel for them, truly, overall I think the postal service does a fine job - sure we all hear of nightmare situations but this is the sort of thing that gets the attention of media and such - poor planning.   

I don't know too much about government jobs, but from what I heard (which  may or may not be true), the post office is losing money so they try to have the minimum of workers.  Yet, when Christmas comes, they can't just call the employment agency for temps because it's a government job.  I don't know if they have a pool of laid-off workers they could have used though.

gramma dishes

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5255 on: January 06, 2014, 11:22:40 AM »
...    the post office is losing money so they try to have the minimum of workers.  Yet, when Christmas comes, they can't just call the employment agency for temps because it's a government job.  I don't know if they have a pool of laid-off workers they could have used though.

Ironic isn't it?  They laid off workers because they were losing money, yet by using so few workers that they couldn't get packages delivered in anything even remotely close to a timely fashion, they incur the hostility of the people who still were using postal services and that will translate into even fewer future customers and ultimately even more P.O. layoffs.  It's circular cause and effect.

hjaye

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5256 on: January 06, 2014, 12:23:23 PM »
...    the post office is losing money so they try to have the minimum of workers.  Yet, when Christmas comes, they can't just call the employment agency for temps because it's a government job.  I don't know if they have a pool of laid-off workers they could have used though.

Ironic isn't it?  They laid off workers because they were losing money, yet by using so few workers that they couldn't get packages delivered in anything even remotely close to a timely fashion, they incur the hostility of the people who still were using postal services and that will translate into even fewer future customers and ultimately even more P.O. layoffs.  It's circular cause and effect.

Actually the collective bargaining agreement that the Post Office has with it's union prevents layoffs.  That's part of their problem, their mail volume is down over 20% from a few years ago, but they are not allowed to lay off full time employees.  They are trying to reduce the number of postal workers by over 200,000.  A lot of this would be through attrition and just not filling the jobs of the workers that retire, but there are about 120,000 that would be through layoffs, they have to get Congress to approve this.  I'm not sure how Congress can grant the right to lay aside a collective bargaining agreement, but I guess they can figure it all out.
« Last Edit: January 06, 2014, 03:49:02 PM by hjaye »

Harriet Jones

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5257 on: January 06, 2014, 12:24:44 PM »
UPS wasn't really endearing themselves to lots of people over the holiday season, either.  And they *do* hire extra people for the season.

VorFemme

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5258 on: January 06, 2014, 02:16:38 PM »
The weather had a big share in the delivery issues - and the weather has only gotten worse with the current arctic front going through the northeast in the USA & Canada...there are cities where it is currently illegal to drive unless you are seeking shelter or medical attention (per news flash at lunch - Houston is NOT buried under snow - but it is a good deal colder than usual even this far south).
Let sleeping dragons be.......morning breath......need I explain?

Amara

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5259 on: January 06, 2014, 02:45:17 PM »
One year when I was unemployed I applied for one of those temporary seasonal jobs at UPS and got hired. We were told that some of us would be put to work almost immediately and others would only get a few hours close to Christmas. It just depended on the office and their needs.

I wasn't called until about December 20, and I worked a total of about fifteen hours. What does my paycheck turn out to be? $2.43. Yup, you read that right. I turned right around and drove back, and the manager looked extremely exasperated. He said, "What do you want?" I want to be paid for the hours I worked!" I cried.

Later, I told my regular UPS guy about this and he nodded. Apparently, the drivers check their pay because everyone has to work so fast that mistakes like this are more than common. I certainly had my view of UPS altered considerably--and it wasn't on the favorable side.

Rose

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5260 on: January 06, 2014, 03:54:50 PM »
I was at a large chain drugstore we'll call "W" yesterday.  There was an aisle with large signs saying Holiday Giftwrap and Bags 75% off.  I celebrate the purple holiday not the BIG holiday, and was surprised to see that there were gift bags for the purple holiday.  I chose several thinking I'd save them for next year.  I got to the register and the bags were ringing up full price.  The cashier said they were full price, no discount.  I asked her to suspend the sale and call a manager.  The manager arrived and told me that "Holiday" means "Christmas" at W.  Needless to say I called the corporate office. The head manager did call the next day and apologized, but I'm done with W.

Jocelyn

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5261 on: January 06, 2014, 05:08:26 PM »
I was at a large chain drugstore we'll call "W" yesterday.  There was an aisle with large signs saying Holiday Giftwrap and Bags 75% off.  I celebrate the purple holiday not the BIG holiday, and was surprised to see that there were gift bags for the purple holiday.  I chose several thinking I'd save them for next year.  I got to the register and the bags were ringing up full price.  The cashier said they were full price, no discount.  I asked her to suspend the sale and call a manager.  The manager arrived and told me that "Holiday" means "Christmas" at W.  Needless to say I called the corporate office. The head manager did call the next day and apologized, but I'm done with W.
Did the head manager offer any remedy, or state that the store manager was in error? Or was it just 'sorry you were upset'? 

Rose

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5262 on: January 08, 2014, 11:30:00 AM »
The main manager offered me a gift card and offered  to hold the merchandise I was trying to buy (it was gone).  He stated the offending assistant manager will be calling with an apology and that some training will be scheduled.  It has been several days and I have not received an apology from the assistant manager.  I have not, and probably will not, pick up the gift card.

siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5263 on: January 08, 2014, 11:49:18 AM »
Not that I have any choice, but anything shipped via Fed Ex Smart Post. This is my second issue with them. First time, i had a package coming, unfortunately, right around the time I went on vacation. I get back, and no package. So I start calling. Fed Ex says you ahve to speak to USPS as that is who delivers it. Ok fine, and I see by trakcing number, it was delivered on x date. But i don't have it.

I first tried to call the general USPS line, got stuck in phone tree hell, and hung up after waiting 15 minutes for a human. later called my local PO, who was not at all helpful, and told me call this other number. Which turned out to be the carrierannex. Oh, you need to speak to the CARRIER. who wasn't there but would call me back.

No call was ever forthcoming, so I finally ended up calling the company I had ordered from, and in less than 5 minutes, they had credited my account (items no longer available) and said THEY would open a claim with the PO. Fine. I suspect we had a sub carrier, who delivered to the WRONG apt, and whoever got it, simply kept it, since my neighbor downstairs brings in my stuff when I'm not around.

Second time, same company, and I've been having things sent to my office. I will admit, my error was I did NOT put the company name, just my name and address. However, we get mail here every day.  As of 10:03 this am, out for delivery. 10:26 "returned to shipper as undeliverable" Really?? So I call the PO, oh, you need a number from Fed Ex (mind you the tracking number is the same throughout the entire process). But I do, and they say no, you use the same one.  I call back the PO, who then says, oh, you need to speak to the carrier, call back before 8am or after 6pm. Seriously?

I suspect what may have happened is the carrier tried to deliver to one of the companies on another floor (my bldg is small, we have 2 floors, and 2 others on the third), not large at all, and was told, due to NO company name, sorry, no one here by that name. But rather than actually TRY and figure out if there's another company, they simply said, oh she isn't here so we will return it to shipper. I get that leaving that off was my mistake, but it woudl have taken them another minute or so to try and figure it ot 

So again, I had to call CS at the company i bought from, who fixed my address, and will re-send it once they receive it back. I am so over the USPS, at least in my area. They don't quite seem to know what they're doing, or want to make any extra effort. they were IN the building.

UPDATE:::::: so I get a call from my mailroom today. My package has arrived. On it, it has my company name written in marker, with a question mark, so i think my theory was correct. but even so, given that the "other" mail carrier had to walk past reception which is my company only, i don't know why they simply didn't stop and ask.
« Last Edit: January 09, 2014, 08:58:06 AM by siamesecat2965 »

TeamBhakta

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5264 on: January 18, 2014, 05:39:37 PM »
BG: 12 years ago, a fudge shop opened in my town. The fudge was gloppy, melting, grainy, sloppy, overly sweet & messy. The shop had no AC running (in the summer). The air inside was dry, dusty and humid. The fudge was displayed in a glass jewelry counter. And I don't mean in an attractive way, either. It looked like some construction workers had decided "Well, let's leave our plastic wrapped food in this spot while we work outside." The shop owner was not very friendly at all. She also sold a lot of crappy tchotchkes I had no use for. I decided after some yucky samples I would not return to the shop again. I don't think the fudge shop was open but a few months.

Today one of my co-workers sent me an email about "My friend had a fudge business until the economy went sour. Now she's trying to build it back up again. Go to XYZ Street today & she'll be there giving you free samples to try. Buy some if you like it. It tastes really good! Tell her I sent you. (description of fudge flavors)..." So I drive over to XYZ Street. There were two people in parkas standing next to an open minivan trunk and a card table of candy packets. I thought, "Wait, we had a really awful fudge shop here years ago. I hope it isn't the same shop owner!" I parked the car, walked towards the table & only one person turned around to greet me. Turns out the candy lady is a manager from my job; she is not my manager, but she reports to my boss and is not nice to me. She's a real pain in the butt! Had I known it was her business, I would not have driven out there.  :P

She gave me a teeny sample of her fudge; it was smaller than a tooth. Her candy was gloppy, low quality and disappointing. I only bought a packet of fudge to be polite; if she was a complete stranger, I would've either been politely honest or feigned not having any money on hand. When I got home, I googled her name and found out she was the same owner I'd met years ago. Bad economy, my foot  ::) Also, I realized on the way home that my co-worker had mentioned a few weeks ago "I don't have any friends at all."  ???

I will run screaming next time someone tells me "A fudge shop is opening in our town."