Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 1104417 times)

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Morticia

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5250 on: December 27, 2013, 10:47:09 AM »
The over-helpful staff at The Body Shop have driven me away from their store.

Last time I was there, I didn't even get into the shop before someone was asking if they could help - there was a display at the entrance of the store. Then two other shop assistants approached with the same question before I had been in the store for more than two minutes. It's a small shop. There were maybe two other shoppers there.  It's not like they couldn't see that I'd already been approached. After another shop assistant came over and started needlessly fiddling with the displays next to me, I gave up and left.

Not sure if they're doing this because of orders from corporate or if they're just a bit bored when it's not so busy. Wish they'd stop and let me browse in peace. I really love browsing and, if left to myself, usually buy a heap of stuff.
I posted this same story last year. I also complained to corporate and received no reply at all. I have not been back since.
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MissRose

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5251 on: December 27, 2013, 11:06:36 AM »
Many places will either have a small selection of plus size clothes or refer you online only.  Some items of clothes I need to try on first. 

Saks will not get my business as they now only offer plus sizes online as a sales person inside a store said it was not a money maker to have racks of plus sizes.  Apparently they must not think that larger women want to dress nicely or need either formal and/or professional clothes.

Nordstrom will get my business even if I go to the clearance racks as they choose to carry plus size clothes and have excellent service.  Same applies for a few other retailers that specialize in plus sizes.


Case #2:  About two years later, I walked into Macy's again under duress this time because I needed a dress for a church event.  I wear a larger size (women's 18-20) and went to the women's section and looked for dresses.  They had one small rack with nothing that would have been appropriate for the event.  I had to hunt around for a sales person and then when I asked her if they had any other women's size dresses or even separates that would have worked, she just told me to go online to macys.com and purchase a dress instead of even bothering to spend a couple of minutes helping me look around the department for something that might have been appropriate.

And people wonder why I tend to do most of my shopping online instead of wasting my time in stores....   :(

Dindrane

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5252 on: December 27, 2013, 11:08:16 AM »
I got a gift card for Macy's as a Christmas gift.  They are having a bra sale, which is the only article of clothing that I need now or in the near future -- except maybe a pair of jeans.  Oh well, at least it won't be my money.   ::)

I don't think Macy's is necessarily universally a bad place to shop. Like with most stores, it probably depends largely on the specific location (and the specific section you are shopping in).

I've shopped at Macy's that are perfectly fine in terms of the level of attention they give each customer, how their stock is organized, and what they have available. I just haven't ever found that to be true at the location nearest me, so I tend to avoid shopping there.


Yvaine

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5253 on: December 27, 2013, 11:08:25 AM »
Case #2:  About two years later, I walked into Macy's again under duress this time because I needed a dress for a church event.  I wear a larger size (women's 18-20) and went to the women's section and looked for dresses.  They had one small rack with nothing that would have been appropriate for the event.  I had to hunt around for a sales person and then when I asked her if they had any other women's size dresses or even separates that would have worked, she just told me to go online to macys.com and purchase a dress instead of even bothering to spend a couple of minutes helping me look around the department for something that might have been appropriate.

And people wonder why I tend to do most of my shopping online instead of wasting my time in stores....   :(

I wear the same size and was shopping at my then-local Macy's last year for a NYE dress. They actually do have a great selection online for bigger sizes, but at this particular Macy's, there were exactly two dresses in the whole store that fit me.  ::) I know it was a college town and that younger women skew smaller, but still! Ack. Another Macy's I've been to had the plus sizes in their own separate store next door, which made me eyeroll at the time, but at that moment I'd have gladly gone to the big-girl spinoff store if this Macy's had had one.

The online-only thing is a self-fulfilling prophecy. They shunt more and more of their bigger clothes to the internet, so the customers go there to buy them instead of going to the store, and then they go "well, what can we do, the customers won't come to the store" and stick more of it online.

Hillia

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5254 on: December 27, 2013, 11:40:32 AM »
What they forget about sending you online is that you then have hundreds and hundreds of options easily available, not just Macy's, so they've lost not only the in-store sale but potentially a sale for Macy's entirely. 

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siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5255 on: December 27, 2013, 11:58:33 AM »
Thanks siamesecat2965. I had a sneaking suspicion it was a corporate edict. Wonder if it works for more shoppers than not.

Personally, if I need help, I'll just ask and I'm quite happy as long as I don't have to mount an expedition to find a shop assistant.  :)

I can almost bet it initially came from corporate. We always say we wish some of those higher ups would come and work in our store for just a week. Some of them may have retail experience, but not recent, and a lot of what they say we must do just turns many customers off.  And while they do COME to our stores, they aren't out on the floor with customers, or seeing what the employees do, and what works, and what doesn't. I prefer to shop by myself but like it if there is someone nearby in case I need help.

mmswm

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5256 on: December 27, 2013, 11:59:30 AM »
I got a gift card for Macy's as a Christmas gift.  They are having a bra sale, which is the only article of clothing that I need now or in the near future -- except maybe a pair of jeans.  Oh well, at least it won't be my money.   ::)

I don't think Macy's is necessarily universally a bad place to shop. Like with most stores, it probably depends largely on the specific location (and the specific section you are shopping in).

I've shopped at Macy's that are perfectly fine in terms of the level of attention they give each customer, how their stock is organized, and what they have available. I just haven't ever found that to be true at the location nearest me, so I tend to avoid shopping there.

What gets me is that both Macy's and Bloomingdale's are owned by the same parent company: Federated Department Stores.  This particular mall has only two anchor department stores, and they are those two stores. The other "anchor" is the movie theater.  It's not a small mall, but it's filled with a combination of standard mall stores and high end boutiques.  It's in a rather high end area.  It's not like they're in different areas and drawing from a different population for employees.  Yet, the level of knowledge and service between the two stores is night and day. This particular mall is about 30-45 minutes from my house.  There's another Macy's in a closer mall, but it's smaller, so I went to that one figuring they'd have better selection, plus that mall has a Soma, which I also had a gift certificate for.  The next closest Macy's is another 15-20 minutes north in an even larger mall.  I will happily pay a dollar or two more per item to go to Bloomingdale's if I can avoid Macy's from here on out.

Glitter, than you so much for your post.  I really needed a laugh this morning.  The conversation didn't quite go that way, but close enough.
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Virg

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5257 on: December 27, 2013, 02:52:21 PM »
mmswm wrote:

"It's not like they're in different areas and drawing from a different population for employees.  Yet, the level of knowledge and service between the two stores is night and day."

The difference is almost certainly in management.  The store manager of your Macy's is likely not very good at the job where the Bloomingdale's manager is, and attitude reflects leadership very strongly in retail.

Virg

GreenHall

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5258 on: December 27, 2013, 02:59:16 PM »
I have a fairly athletic body type and I also hate skinny jeans.  too low, too tight, just shaped oddly for actual body types.  Just because they are skinny jeans doesn't mean that I want half of my behind hanging out.  If I size for my hips, I end up with a gap at the back.  If I size my thighs, I end up looking like a stuffed sausage at the waist.

So far Old Navy are the only ones who have skinny jeans that fit...somewhat

Regarding the gap at the back, have you tried any curvy fit jeans?  Levi's apparently makes curvy fit for both skinny (boo) and bootcut (yay). I think one or two other styles too, but was really only looking for bootcut. 

I need to (1) take the time and associated frustration to shop for jeans and find something that fits comfortably and well (rather than saying "good enough" to an online purchase); and(2) see if anyone makes jeans without spandex in them these days.  If they fit to start with, they don't once I've moved about a bit...  >:(

cwm

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5259 on: December 27, 2013, 03:14:47 PM »
I have a fairly athletic body type and I also hate skinny jeans.  too low, too tight, just shaped oddly for actual body types.  Just because they are skinny jeans doesn't mean that I want half of my behind hanging out.  If I size for my hips, I end up with a gap at the back.  If I size my thighs, I end up looking like a stuffed sausage at the waist.

So far Old Navy are the only ones who have skinny jeans that fit...somewhat

Regarding the gap at the back, have you tried any curvy fit jeans?  Levi's apparently makes curvy fit for both skinny (boo) and bootcut (yay). I think one or two other styles too, but was really only looking for bootcut. 

I need to (1) take the time and associated frustration to shop for jeans and find something that fits comfortably and well (rather than saying "good enough" to an online purchase); and(2) see if anyone makes jeans without spandex in them these days.  If they fit to start with, they don't once I've moved about a bit...  >:(

The only place that I'm willing to shop for jeans any more is Bass Pro Shops. Their line of clothes (Natural Reflections) is comfortable, fits well, and lasts nearly forever. Also, their sizes make sense. If you're a 14 in one cut, you'll probably be 14 in another cut, and a 14 in a third cut as well. If you've got one near you, check it out, it's worth it. There's a gap on one pair, but only when I'm sitting down and leaning pretty far forward, and even then it's not too big.

PastryGoddess

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5260 on: December 27, 2013, 04:43:45 PM »
I have a fairly athletic body type and I also hate skinny jeans.  too low, too tight, just shaped oddly for actual body types.  Just because they are skinny jeans doesn't mean that I want half of my behind hanging out.  If I size for my hips, I end up with a gap at the back.  If I size my thighs, I end up looking like a stuffed sausage at the waist.

So far Old Navy are the only ones who have skinny jeans that fit...somewhat

Regarding the gap at the back, have you tried any curvy fit jeans?  Levi's apparently makes curvy fit for both skinny (boo) and bootcut (yay). I think one or two other styles too, but was really only looking for bootcut. 

I need to (1) take the time and associated frustration to shop for jeans and find something that fits comfortably and well (rather than saying "good enough" to an online purchase); and(2) see if anyone makes jeans without spandex in them these days.  If they fit to start with, they don't once I've moved about a bit...  >:(

No I haven't.  I'll have to look into those. 

Firecat

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5261 on: December 28, 2013, 11:38:45 AM »
I have a fairly athletic body type and I also hate skinny jeans.  too low, too tight, just shaped oddly for actual body types.  Just because they are skinny jeans doesn't mean that I want half of my behind hanging out.  If I size for my hips, I end up with a gap at the back.  If I size my thighs, I end up looking like a stuffed sausage at the waist.

So far Old Navy are the only ones who have skinny jeans that fit...somewhat

Regarding the gap at the back, have you tried any curvy fit jeans?  Levi's apparently makes curvy fit for both skinny (boo) and bootcut (yay). I think one or two other styles too, but was really only looking for bootcut. 

I need to (1) take the time and associated frustration to shop for jeans and find something that fits comfortably and well (rather than saying "good enough" to an online purchase); and(2) see if anyone makes jeans without spandex in them these days.  If they fit to start with, they don't once I've moved about a bit...  >:(

No I haven't.  I'll have to look into those.

I've had really good luck with the Eddie Bauer curvy fit jeans. They cut the waist a size smaller than the hips, so they actually fit me really well.

Elisabunny

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5262 on: December 28, 2013, 01:22:01 PM »
I have a fairly athletic body type and I also hate skinny jeans.  too low, too tight, just shaped oddly for actual body types.  Just because they are skinny jeans doesn't mean that I want half of my behind hanging out.  If I size for my hips, I end up with a gap at the back.  If I size my thighs, I end up looking like a stuffed sausage at the waist.

So far Old Navy are the only ones who have skinny jeans that fit...somewhat

Regarding the gap at the back, have you tried any curvy fit jeans?  Levi's apparently makes curvy fit for both skinny (boo) and bootcut (yay). I think one or two other styles too, but was really only looking for bootcut. 

I need to (1) take the time and associated frustration to shop for jeans and find something that fits comfortably and well (rather than saying "good enough" to an online purchase); and(2) see if anyone makes jeans without spandex in them these days.  If they fit to start with, they don't once I've moved about a bit...  >:(

No I haven't.  I'll have to look into those.

I've had really good luck with the Eddie Bauer curvy fit jeans. They cut the waist a size smaller than the hips, so they actually fit me really well.

L.L. Bean curvy fit are good too.
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PastryGoddess

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5263 on: December 28, 2013, 02:06:24 PM »
Thanks guys!!

Mental Magpie

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5264 on: December 29, 2013, 08:59:27 AM »
Second that thanks!  I have been having that same problem for years!  I didn't know they made such things as curvy jeans.

Curvy jeans, precious, what's curvy jeans?
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