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• February 20, 2017, 03:08:45 AM

### Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2169555 times)

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#### mumma to KMC

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5340 on: February 06, 2014, 09:31:38 AM »
Last night at a popular, somewhat upscale, Southern grocery store chain, I had all of my items unloaded on the belt (there were only about 12-14 things) then was told that the cashier's drawer needed to be counted so she couldn't check me out.

I looked at her, I looked at her light that was on, looked at my food on the belt, and was really tempted to just leave it and walk out (but thought for sure that would not be ehell approved) and just started putting my things back in the cart. I went down to the 10 items or less lane and checked out.

I'm waiting for a call from the store manager right now. I couldn't think of how to deal with the situation in the store last night, plus I had three little kids with me, and I was just trying to get out of the store without a meltdown from one of them .

ETA: I will still shop at their stores, but my decision to continue to shop at that location will depend on what the manager has to say.

#### SCMagnolia

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5341 on: February 06, 2014, 09:50:33 AM »
Quote
I looked at her, I looked at her light that was on, looked at my food on the belt, and was really tempted to just leave it and walk out (but thought for sure that would not be ehell approved)

At that point, I would have left everything on the belt and walked out, approved or not!

The grocery store I shop at is a bit hit-or-miss with service.  I was there Monday night.  We were expecting snow and bad weather on Tuesday night, so the place was a bit of a madhouse with everyone buying all their bread, milk, eggs, and toilet paper.  4 checkouts are open, including the express lane, which nobody was using.  One lane has the checker I call the "Coupon Queen" because she has serious issues with ringing up coupons (she once rang up about $12 dollars worth of coupons on my order in a way that added$12 to the total and couldn't figure out that wasn't right.  Nothing like holding math class in the grocery store checkout line!)  All the open checkouts are lined up about 10 people deep.  While my checker was ringing my order, she shut her light out signalling she was closed and told the lady two behind me that she was closed after me.  She's lucky there wasn't a riot, because there were still 3 people behind that lady who had all been in line for quite awhile.  The Coupon Queen just shut her light out, pulled her drawer and walked into the office while people were still in line.

This wasn't a one-time thing, either.  The checkout lines are ridiculous at this store, especially when they have in-store sale days (their in-store sales are usually really, really good.) They've had some really good deals in their deli, but will only staff the deli with 2-3 people so that there are a good 20 people waiting in line for lunch meat.  If it wasn't for the fact that the in-store sales are so good, they have an awesome meat department, and the store is on my way home and the most convenient store to where I live, I'd go elsewhere.  But one of these days, I'm going to flip out on a manager because they really don't know how to staff a store.

#### mumma to KMC

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5342 on: February 06, 2014, 10:35:21 AM »
Quote
I looked at her, I looked at her light that was on, looked at my food on the belt, and was really tempted to just leave it and walk out (but thought for sure that would not be ehell approved)

At that point, I would have left everything on the belt and walked out, approved or not!

The grocery store I shop at is a bit hit-or-miss with service.  I was there Monday night.  We were expecting snow and bad weather on Tuesday night, so the place was a bit of a madhouse with everyone buying all their bread, milk, eggs, and toilet paper.  4 checkouts are open, including the express lane, which nobody was using.  One lane has the checker I call the "Coupon Queen" because she has serious issues with ringing up coupons (she once rang up about $12 dollars worth of coupons on my order in a way that added$12 to the total and couldn't figure out that wasn't right.  Nothing like holding math class in the grocery store checkout line!)  All the open checkouts are lined up about 10 people deep.  While my checker was ringing my order, she shut her light out signalling she was closed and told the lady two behind me that she was closed after me.  She's lucky there wasn't a riot, because there were still 3 people behind that lady who had all been in line for quite awhile.  The Coupon Queen just shut her light out, pulled her drawer and walked into the office while people were still in line.

This wasn't a one-time thing, either.  The checkout lines are ridiculous at this store, especially when they have in-store sale days (their in-store sales are usually really, really good.) They've had some really good deals in their deli, but will only staff the deli with 2-3 people so that there are a good 20 people waiting in line for lunch meat.  If it wasn't for the fact that the in-store sales are so good, they have an awesome meat department, and the store is on my way home and the most convenient store to where I live, I'd go elsewhere.  But one of these days, I'm going to flip out on a manager because they really don't know how to staff a store.

Maybe a nice letter to the manager saying that you love the store, the sales, the location, but you wish it were staffed just a bit better?

As far as my story goes, I've complimented the chain a lot via notes to the store and social media. I even commented about it here, but really, yesterday the ball was dropped. I was disappointed.

#### Jocelyn

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5343 on: February 06, 2014, 11:31:51 AM »
The online pharmacy I'm forced to use by my employer's health insurance (which is inferior, too)
I called today to check on the status of orders that were faxed in on Monday. (I do this because I know that orders aren't always processed promptly). I asked and was told they were 'in process'. I asked, 'When will they be shipped?' and got the same answer. I asked again, got the same answer. I asked again- and the woman explained that they had to put labels on the bottles and put them in a box.
Yes, that's exactly what she said, as if she thought I was thinking they would be sending the pills loose in an envelop.

#### SCMagnolia

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• Posts: 187
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5344 on: February 06, 2014, 01:23:17 PM »
I have a lousy prescription service, too.  It's online/mail order and while it is cheaper to use it than to go to a brick-and-mortar store, their customer service SUCKS.

I've asked them repeatedly to not ship my prescriptions signature required.  They still do.  So my prescription ends up sitting at the post office (which I've also ranted about here in the past) until I can get there to pick them up -- usually a weekend if I am not away.  I leave for work before the post office opens, I leave work after they close, and the post office has some pretty skimpy hours on Saturdays, so it makes it rather inconvenient.

Any time I submit a prescription, I have to call and ask about it before they think of filling it.  They do offer "automatic refill", but of course, none of my prescriptions are eligible.

When we first switched health insurance plans at work and went with this new mail order place, it took me no less than 3 attempts per prescription (4 prescriptions) to get them filled.  I was told they never received them.  Then I was told that they needed a letter from the doctor to approve the prescriptions.  Of course, they never received the letter so the doctor had to send another letter.  And then I was sent generics even though the prescriptions were very clearly marked "Brand Necessary."  Trying to get through to these folks was like talking to a wall.  And never mind trying to talk to a supervisor to get any help -- they're just as clueless and helpless as whoever you started off talking to.

I guess they know that medications are expensive and that the insurance companies have us over a barrel, so they don't really need to be all that great with customer service.

#### jayhawk

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5345 on: February 06, 2014, 01:25:58 PM »
I have a lousy prescription service, too.  It's online/mail order and while it is cheaper to use it than to go to a brick-and-mortar store, their customer service SUCKS.

I've asked them repeatedly to not ship my prescriptions signature required.  They still do.  So my prescription ends up sitting at the post office (which I've also ranted about here in the past) until I can get there to pick them up -- usually a weekend if I am not away.  I leave for work before the post office opens, I leave work after they close, and the post office has some pretty skimpy hours on Saturdays, so it makes it rather inconvenient.

Any time I submit a prescription, I have to call and ask about it before they think of filling it.  They do offer "automatic refill", but of course, none of my prescriptions are eligible.

When we first switched health insurance plans at work and went with this new mail order place, it took me no less than 3 attempts per prescription (4 prescriptions) to get them filled.  I was told they never received them.  Then I was told that they needed a letter from the doctor to approve the prescriptions.  Of course, they never received the letter so the doctor had to send another letter.  And then I was sent generics even though the prescriptions were very clearly marked "Brand Necessary."  Trying to get through to these folks was like talking to a wall.  And never mind trying to talk to a supervisor to get any help -- they're just as clueless and helpless as whoever you started off talking to.

I guess they know that medications are expensive and that the insurance companies have us over a barrel, so they don't really need to be all that great with customer service.

Is it a controlled substance? This may be required. I used to get some ADHD meds for my son from a mail-in pharmacy and I always had to go sign for them. (making an assumption you are in the US).

#### Elfmama

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5346 on: February 06, 2014, 03:08:15 PM »
My HMO changes mail-order pharmacies every couple of years, it seems.  So far the newest one seems to be on the ball about prompt service.  The previous ones, though...

One sat on a prescription for 3 weeks, of a medication that must be titered on and off very carefully, or I will go through some rather unpleasant withdrawal symptoms.  (Which can include seizures!)  The website said "In process."  For 3 solid weeks.  I got down to my last dose and finally had to go through Client Services to get that one cancelled and go to their brick-and-mortar site. Mail-order is considerably cheaper, so I had to pay a premium just to get the meds I needed.  I blistered some ears about that.

#### Elfmama

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5349 on: February 06, 2014, 06:44:06 PM »
Royal Caribbean Cruise Lines.

On January 11th, we were supposed to take a Caribbean cruise to celebrate our 40th anniversary.  Instead, we got kicked off the ship at dockside because I came down with a migraine.  I started having migraines at age 6, so I've had over 50 years of experience with them.

We got there in plenty of time, there about 10:30 when last check-in time was 3:00. Got into the stateroom, unpacked, had lunch, arranged for a shore excursion to replace one that was cancelled, etc.

Then they had the lifeboat drill. I didn't know that when they blow the ship's horn for the signal, they also have strobe lights going off in the corridor. I got one right in the face, no more than 10 feet away.  IMMEDIATE migraine trigger.  And as bad luck would have it, there was a medic right there at the muster station. When I'm in migraine prodrome, I slur and stammer.  This is a common-enough symptom that it has a name, dysphasic aura.  The medic insisted that I might be having a stroke, and wouldn't listen to me or DH telling them that this was the same set of symptoms that I have with EVERY migraine, and have had for at least the last 20 years.   They gave me my Imitrex, but wouldn't listen when we told them that all I needed to do was lie down in a dark room for a couple of hours. They kicked BOTH of us off the ship and confiscated our shipcards so that we couldn't get back on.

They sent me in an ambulance to the ER, where the doctor took one look at me, had me do the very basic neuro test (squeeze hands, smile, check eyes), gave me an EKG, agreed that with my history of migraines, I knew what I was talking about, and discharged me. In and out in half an hour. (When was the last time you got through the ER like THAT on a Saturday afternoon?) Meanwhile the cruise people packed up our stuff and called a taxi for DH. SonIL#2 got there first and took him to the hospital. When DH walked into the room, I was ready to leave.

So we came home. Nothing else to do. The ship had sailed as soon as they got DH off of it.

We did get a refund of our shore excursions and wine package and stuff like that, but not the cost of the cruise itself.  Our only recourse is to file with the travel insurance people.  For the last month, our travel agent has been fighting for us to get some sort of recompense from Royal Caribbean, but this afternoon we got a forward from her:

Quote
Dear Ms. [Agent]:

Thank you for your e-mail. Please accept my apology for not responding sooner. We appreciate hearing from you and welcome the opportunity to further address any concerns.

The well-being of our guests is our highest priority. However, there may be times when things do not go the way we had intended. We understand your disappointment regarding the medical evacuation of your client. Unfortunately, we are unable to accommodate the request for compensation. I apologize for any disappointment with our final decision.

Ms. [Agent], thank you for the time you have taken to write to us. We truly look forward to the opportunity to welcome your clients back again and demonstrate our commitment to service on a future sailing.

Sincerely,

Najwa Pagon
It will be a cold day in Hell before we step foot on a Royal Caribbean ship again.   In the morning, I'm calling my local TV station's Investigative Team.  We will also be consulting legal advice.

You know that old saying, a satisfied customer tells one person, an unsatisfied customer tells 10?   Pass this along, people, and let's make it 10,000.

And whatever you do on your next cruise, DO NOT admit to having a minor ailment.

I relinquish ALL rights to my words above.  May be disseminated in any form whatsoever, by anyone.
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
Common sense is not a gift, but a curse.  Because then
you have to deal with all the people who don't have it.
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~

• Member
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• Or you can just call me Diane. (NE USA EHellion)
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5350 on: February 06, 2014, 07:04:39 PM »
If that isn't criminal, it should be.
Location:

#### Katana_Geldar

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• Posts: 3049
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5351 on: February 06, 2014, 07:20:12 PM »
I love RCI, we went away from them for our honeymoon.

Elfmama, you a member of cruise critic forums? Post it there in the RCI board.

#### JenJay

• I'm a nonconformist who doesn't conform to the prevailing standards of nonconformity.
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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5352 on: February 06, 2014, 07:31:35 PM »
I don't want to CnP your story from here because I have a few nosy friends/family who might trace it back to ehell and keep track of me, however, I would dearly love to do whatever I can to help you get a full refund. Please let us know when you get some media exposure. I will gladly share that on my Facebook page!

#### jedikaiti

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• A pie in the hand is worth two in the mail.
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5353 on: February 06, 2014, 09:06:03 PM »
I love RCI, we went away from them for our honeymoon.

Elfmama, you a member of cruise critic forums? Post it there in the RCI board.

And don't forget the Twitter shaming!
What part of v_e = \sqrt{\frac{2GM}{r}} don't you understand? It's only rocket science!

"The problem with re-examining your brilliant ideas is that more often than not, you discover they are the intellectual equivalent of saying, 'Hold my beer and watch this!'" - Cindy Couture

#### jedikaiti

• Swiss Army Nerd
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• Posts: 3723
• A pie in the hand is worth two in the mail.
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5354 on: February 06, 2014, 09:08:40 PM »
I don't want to CnP your story from here because I have a few nosy friends/family who might trace it back to ehell and keep track of me, however, I would dearly love to do whatever I can to help you get a full refund. Please let us know when you get some media exposure. I will gladly share that on my Facebook page!

I second that!
What part of v_e = \sqrt{\frac{2GM}{r}} don't you understand? It's only rocket science!

"The problem with re-examining your brilliant ideas is that more often than not, you discover they are the intellectual equivalent of saying, 'Hold my beer and watch this!'" - Cindy Couture