I'm really getting frustrated with my brick and mortar pharmacy. I switched over to it because my husband works for the chain of stores the pharmacies are located in, and we get a 5% off coupon after 5 refills. However. They set me up initially on auto-refill, explaining it would be so convenient for them to just call me, instead of me having to call in or come in and wait. Because I can't always get to the pharmacy on the day they call me, or they call right before closing so I can't come in, I usually pick up the prescription a day or two after they fill it. For some reason, their system is set to auto refill based on the date I pick the prescription up, not the date they refill it. So, because I can't always get there the same day, the day they refill it has been slowly moving forward, to the point where I almost run out before they'll refill it. I went in and talked to one of the pharmacists, and asked how this could be fixed and would they remove me from the auto-refill so it doesn't happen again. He refused to take me off the auto refill, and detailed a very long, complex way that I would have to try and "reset myself" in the system so it would go back to refilling on the correct day. And then I guess I'm just supposed to drop everything and run when they call.
If my doctor agrees, I'll be going off that prescription in the next month or so, and then I can happily leave that pharmacy far far behind!