Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 1105007 times)

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Elfmama

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5355 on: February 06, 2014, 04:08:15 PM »
My HMO changes mail-order pharmacies every couple of years, it seems.  So far the newest one seems to be on the ball about prompt service.  The previous ones, though... ::)

One sat on a prescription for 3 weeks, of a medication that must be titered on and off very carefully, or I will go through some rather unpleasant withdrawal symptoms.  (Which can include seizures!)  The website said "In process."  For 3 solid weeks.  I got down to my last dose and finally had to go through Client Services to get that one cancelled and go to their brick-and-mortar site. Mail-order is considerably cheaper, so I had to pay a premium just to get the meds I needed.  I blistered some ears about that.

The one before that, well, I don't know where they got that particular medication, but it was nasty-bitter and chalky, and every time I had broken pills and some that had powdered completely away.  I finally kept them  over a couple of prescription cycles instead of discarding them, weighed the broken bits and powder out on my kitchen scale, then counted out pills one at  time until it reached that weight again.  TEN DAYS -- $300* worth of pills, completely useless.  Client Services heard about that, too, and shortly afterward the pharmacy changed. 

*Not what I had to pay, fortunately.  My copay was only like $20.  A full script at a non-HMO pharmacy would have been over $900.
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artk2002

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5356 on: February 06, 2014, 05:56:35 PM »
Ah, mail-order pharmacies. I've had several over the last few years, between job changes and insurance changes. Every one of them, except the latest, has gotten something wrong. The latest is just annoying because they won't contact my doctor directly for a renewal -- I have to print out a form from their web site, send it to my doctor and she signs and sends it to them.

Some of the others have gotten very confused when a doctor has prescribed two different pill sizes for a larger combined dose; typically, they'll fill one and cancel the other one. They also can't seem to deal with the fact that I have two medications from the same family, but are actually prescribed for different purposes. One of them has side-effects that counteract the side-effects of the other! My doctor has had to spend a lot of time on the phone to these people explaining that. Sadly, I can't choose to shop elsewhere.
Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did do. So throw off the bow lines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover. -Mark Twain

Hillia

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5357 on: February 06, 2014, 07:28:35 PM »
Then again, brick and mortar isn't always a treat. DS takes a medication for ADHD that is often abused.  His doctor only writes a prescription for 30 days at a time,  2 20mg doses per day.  The last time he went in to refill, the pharmacist told him that there was some kind of distribution problem with the company that makes the generic, and there were no 20 mg pills available, and none were expected for 6 months or so.  There were, however, plenty of generic 10 mg available.  The brand name is close to $400 for a month's supply, the generic is a little more than $100, so quite a difference.  I told DS to call his doctor and ask her to write him a new prescription for the 10 mg pills, 4 a day (2 at each dose).  She was happy to do so, and he went back to the pharmacy the next day.  The pharmacy tech, who had been present the previous day but was not the person who ultimately waited on him, gave him a bunch of grief...'I was here last night when you tried to fill a forged prescription, we've already refused it once...I don't recognize the doctor's signature and it doesn't look like the same name printed on the pad...I need your ID and then I'm going to call the doctor's office to see if she really wrote this'.  DS was getting pretty steamed, but about that time the pharmacist who had helped him the night before overheard what was going on (she was apparently making quite a fuss), came over and said, 'What are you talking about? There's no problem with this prescription' and got him taken care of.

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Elfmama

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5358 on: February 06, 2014, 07:44:06 PM »
Royal Caribbean Cruise Lines.

On January 11th, we were supposed to take a Caribbean cruise to celebrate our 40th anniversary.  Instead, we got kicked off the ship at dockside because I came down with a migraine.  I started having migraines at age 6, so I've had over 50 years of experience with them.

We got there in plenty of time, there about 10:30 when last check-in time was 3:00. Got into the stateroom, unpacked, had lunch, arranged for a shore excursion to replace one that was cancelled, etc.

Then they had the lifeboat drill. I didn't know that when they blow the ship's horn for the signal, they also have strobe lights going off in the corridor. I got one right in the face, no more than 10 feet away.  IMMEDIATE migraine trigger.  And as bad luck would have it, there was a medic right there at the muster station. When I'm in migraine prodrome, I slur and stammer.  This is a common-enough symptom that it has a name, dysphasic aura.  The medic insisted that I might be having a stroke, and wouldn't listen to me or DH telling them that this was the same set of symptoms that I have with EVERY migraine, and have had for at least the last 20 years.   They gave me my Imitrex, but wouldn't listen when we told them that all I needed to do was lie down in a dark room for a couple of hours. They kicked BOTH of us off the ship and confiscated our shipcards so that we couldn't get back on.   

They sent me in an ambulance to the ER, where the doctor took one look at me, had me do the very basic neuro test (squeeze hands, smile, check eyes), gave me an EKG, agreed that with my history of migraines, I knew what I was talking about, and discharged me. In and out in half an hour. (When was the last time you got through the ER like THAT on a Saturday afternoon?) Meanwhile the cruise people packed up our stuff and called a taxi for DH. SonIL#2 got there first and took him to the hospital. When DH walked into the room, I was ready to leave.

So we came home. Nothing else to do. The ship had sailed as soon as they got DH off of it.

We did get a refund of our shore excursions and wine package and stuff like that, but not the cost of the cruise itself.  Our only recourse is to file with the travel insurance people.  For the last month, our travel agent has been fighting for us to get some sort of recompense from Royal Caribbean, but this afternoon we got a forward from her:

Quote
Dear Ms. [Agent]:

Thank you for your e-mail. Please accept my apology for not responding sooner. We appreciate hearing from you and welcome the opportunity to further address any concerns.

The well-being of our guests is our highest priority. However, there may be times when things do not go the way we had intended. We understand your disappointment regarding the medical evacuation of your client. Unfortunately, we are unable to accommodate the request for compensation. I apologize for any disappointment with our final decision.

Ms. [Agent], thank you for the time you have taken to write to us. We truly look forward to the opportunity to welcome your clients back again and demonstrate our commitment to service on a future sailing.

Sincerely,

Najwa Pagon
Corporate Guest Relations Advocate
It will be a cold day in Hell before we step foot on a Royal Caribbean ship again.   In the morning, I'm calling my local TV station's Investigative Team.  We will also be consulting legal advice.   

You know that old saying, a satisfied customer tells one person, an unsatisfied customer tells 10?   Pass this along, people, and let's make it 10,000.

And whatever you do on your next cruise, DO NOT admit to having a minor ailment. 

I relinquish ALL rights to my words above.  May be disseminated in any form whatsoever, by anyone. 
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Diane AKA Traska

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5359 on: February 06, 2014, 08:04:39 PM »
If that isn't criminal, it should be.
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Katana_Geldar

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5360 on: February 06, 2014, 08:20:12 PM »
I love RCI, we went away from them for our honeymoon.

Elfmama, you a member of cruise critic forums? Post it there in the RCI board.

JenJay

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5361 on: February 06, 2014, 08:31:35 PM »
I don't want to CnP your story from here because I have a few nosy friends/family who might trace it back to ehell and keep track of me, however, I would dearly love to do whatever I can to help you get a full refund. Please let us know when you get some media exposure. I will gladly share that on my Facebook page!

jedikaiti

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5362 on: February 06, 2014, 10:06:03 PM »
I love RCI, we went away from them for our honeymoon.

Elfmama, you a member of cruise critic forums? Post it there in the RCI board.

And don't forget the Twitter shaming!
What part of v_e = \sqrt{\frac{2GM}{r}} don't you understand? It's only rocket science!

"The problem with re-examining your brilliant ideas is that more often than not, you discover they are the intellectual equivalent of saying, 'Hold my beer and watch this!'" - Cindy Couture

jedikaiti

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5363 on: February 06, 2014, 10:08:40 PM »
I don't want to CnP your story from here because I have a few nosy friends/family who might trace it back to ehell and keep track of me, however, I would dearly love to do whatever I can to help you get a full refund. Please let us know when you get some media exposure. I will gladly share that on my Facebook page!

I second that!
What part of v_e = \sqrt{\frac{2GM}{r}} don't you understand? It's only rocket science!

"The problem with re-examining your brilliant ideas is that more often than not, you discover they are the intellectual equivalent of saying, 'Hold my beer and watch this!'" - Cindy Couture

Lady Snowdon

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5364 on: February 06, 2014, 10:10:12 PM »
I'm really getting frustrated with my brick and mortar pharmacy.  I switched over to it because my husband works for the chain of stores the pharmacies are located in, and we get a 5% off coupon after 5 refills.  However.  They set me up initially on auto-refill, explaining it would be so convenient for them to just call me, instead of me having to call in or come in and wait.  Because I can't always get to the pharmacy on the day they call me, or they call right before closing so I can't come in, I usually pick up the prescription a day or two after they fill it.  For some reason, their system is set to auto refill based on the date I pick the prescription up, not the date they refill it.  So, because I can't always get there the same day, the day they refill it has been slowly moving forward, to the point where I almost run out before they'll refill it.  I went in and talked to one of the pharmacists, and asked how this could be fixed and would they remove me from the auto-refill so it doesn't happen again.  He refused to take me off the auto refill, and detailed a very long, complex way that I would have to try and "reset myself" in the system so it would go back to refilling on the correct day.  And then I guess I'm just supposed to drop everything and run when they call. 

If my doctor agrees, I'll be going off that prescription in the next month or so, and then I can happily leave that pharmacy far far behind!

Elfmama

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5365 on: February 06, 2014, 10:27:25 PM »
I love RCI, we went away from them for our honeymoon.

Elfmama, you a member of cruise critic forums? Post it there in the RCI board.
Thanks, I've just joined and posted. :)
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It's true. Money can't buy happiness.  You have to turn it
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Elfmama

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5366 on: February 06, 2014, 10:31:22 PM »
I don't want to CnP your story from here because I have a few nosy friends/family who might trace it back to ehell and keep track of me, however, I would dearly love to do whatever I can to help you get a full refund. Please let us know when you get some media exposure. I will gladly share that on my Facebook page!

I second that!
Here's the Cruise Critic post that I made, if that one is easier to share:
http://boards.cruisecritic.com/showthread.php?p=41592225#post41592225

I don't have a Twitter account, but if people want to do so on my behalf, I wouldn't object.  Tweet, blog, Facebook, send up smoke signals, stamp it out in the snow -- it's all good.  :)
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It's true. Money can't buy happiness.  You have to turn it
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Morticia

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5367 on: February 06, 2014, 11:07:23 PM »
Be prepared. People critical of cruise lines on cruise critic don't always get the kindest reception. 
Now our mom says she's changed her mind about the devil's brood, they may be evil so she thinks, but at least they're never rude...
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My travel blog: http://www.stepmonster.ca

Diane AKA Traska

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5368 on: February 06, 2014, 11:09:44 PM »
Be prepared. People critical of cruise lines on cruise critic don't always get the kindest reception.

Do these people not know what words mean?
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Dindrane

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5369 on: February 06, 2014, 11:15:43 PM »
I'm really getting frustrated with my brick and mortar pharmacy.  I switched over to it because my husband works for the chain of stores the pharmacies are located in, and we get a 5% off coupon after 5 refills.  However.  They set me up initially on auto-refill, explaining it would be so convenient for them to just call me, instead of me having to call in or come in and wait.  Because I can't always get to the pharmacy on the day they call me, or they call right before closing so I can't come in, I usually pick up the prescription a day or two after they fill it.  For some reason, their system is set to auto refill based on the date I pick the prescription up, not the date they refill it.  So, because I can't always get there the same day, the day they refill it has been slowly moving forward, to the point where I almost run out before they'll refill it.  I went in and talked to one of the pharmacists, and asked how this could be fixed and would they remove me from the auto-refill so it doesn't happen again.  He refused to take me off the auto refill, and detailed a very long, complex way that I would have to try and "reset myself" in the system so it would go back to refilling on the correct day.  And then I guess I'm just supposed to drop everything and run when they call. 

If my doctor agrees, I'll be going off that prescription in the next month or so, and then I can happily leave that pharmacy far far behind!

I ended up on auto refills for my birth control prescription, I think because the pharmacy just decided I should be on auto refill. I mostly don't mind it, because if I don't make it in before they put the prescription back, I can just ask them to refill it while I wait (which is generally only about 20 minutes).

But what I find kind of baffling and also sort of hilarious is that because of a couple of miscommunications with my doctor's office that I never bothered to correct (because they really weren't important), and because of the way that Safeway does its auto refill program, I have like a 6 month supply of birth control pills in my possession at any given time. I've ended up with a prescription for birth control that only has 3 weeks of pills (with the idea that you will take a week off between packages) and is for a 3 month supply. Both of those are holdovers or accidental things that my doctor did even though I don't necessarily want them, but which don't matter enough for me to bother fixing.

Apparently, though, the Safeway pharmacy does not refill your prescription based on how long between packages/refills you're supposed to need. I guess they do it based on number of pills. So 3 packages of my birth control takes me 12 weeks to get through, but it only contains 9 weeks of pills. So I get it renewed every 9 weeks. And I think the last time I went there, they gave me 4 packages so that I'd have a 12 week supply (not realizing, I suppose, that they were really giving me a 16 week supply).

So without any real intent, I've ended up with this pretty massive stockpile, all things considered. And I never get more than halfway through it before Safeway calls me again with another refill. It's so ironic that my mom and I had to carefully plot and plan to order enough refills of my birth control quickly enough for me to have just exactly enough to study abroad for 3 1/2 months without needing them to ship me refills while I was there, but now that I have no plans to leave the country for extended lengths of time, I could be gone for 6 or 7 months without running out.