Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 1272574 times)

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nayberry

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5370 on: February 07, 2014, 09:04:11 AM »
elfmama, so sorry you missed your cruise, i get infrequent migraines and the aura and near blindness that can occur even with meds is horrid. 

had a look on that forum, not very friendly are they?

JenJay

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5371 on: February 07, 2014, 09:08:36 AM »
I think some of the people on the cruise forum missed the point. They're defending the doctor for sending ElfMama to the ER but ignoring the fact that the cruise line is completely unwilling to refund the cost of the trip, or even credit it toward a rebooking. It's like "Sorry you got a migraine, thanks for the free money, happy anniversary!"  :(

Edited to add - I just re-read their form letter and it says they're refusing "compensation". Is it possible they think you're asking for them to pay the costs of your visit to the ER? I would think they'd say "reimbursement" regarding the price of the cruise, or is that the technically/legally correct word for the situation?
« Last Edit: February 07, 2014, 09:12:57 AM by JenJay »

Outdoor Girl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5372 on: February 07, 2014, 09:10:06 AM »
I don't have a huge issue with the medic making you go get checked out at the hospital, even with your assurances that it was a migraine.  If it was a stroke and you ended up out at see, it would be dangerous for you because they wouldn't be able to get you to appropriate medical help quickly enough.  And the symptoms can be very similar - I know two people who were thought to be having a stroke and it turned out it was a more severe migraine than they'd ever had before.  And in both cases, they had stroke damage show up on a cat scan.  One was in his 70's, the other was in his 30's.

And the advice to carry a letter from your doctor for future travelling is good.

However, their refusal to refund your money?  Absolutely appalling.  Or they could have made the arrangements for you to join the cruise on their first port of call.  Or something.  But to just say, too bad, so sad?  Ridiculous.
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suzieQ

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5373 on: February 07, 2014, 09:39:06 AM »
CVS keeps asking if I want auto-refill on my prescriptions. I always refuse. Why? Because I'm a control freak and I don't want anyone else deciding when I need to refill my prescription.
We were required to change suppliers for some durable medical equipment for DS.
New place futzed around making us late by a month on getting the equipment. This was important, as he should have gotten it in December, which would have put us on track to get a new system just before his insurance kicks him off for his age in a couple of years. (He turns 19 in January and will no longer be eligible for this insurance)

So now, we can still get the new system but it will be January so I will pay a year premium for this system. (still worth it!)

Then this year, when he is due for system, they futz around again and now we can't get it until February, which means that when he turns 19, I won't be able to get him a new system through this insurance. I will just have to hope his new insurance will cover it.

This is *plus* the fact that last year they put me on an auto refill program and then screwed up and sent the items too soon (by about a week, but still too soon) so insurance refused to pay. This was a $500 item! At the same time, they changed shipping methods without telling me, so instead of the items coming UPS and being accepted into the building, they were left in the mailbox - overnight in cold weather.
I wrote "left in mailbox" on the boxes in case I had problems with those items. When I found out insurance wasn't paying for the items, I offered to send them back, but they were "damaged" because I wrote on the box.
It's been months and I've seen no bill - I think the business wrote off the items because it was their fault they were shipped too soon and their fault they were left in a mailbox overnight (which is what would have caused any damage, not writing on the box!)

And the item is now backordered with this company as well. No warning about that, no notice of when it might be back. I'm done.
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SCMagnolia

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5374 on: February 07, 2014, 10:19:06 AM »
Quote
Is it a controlled substance? This may be required. I used to get some ADHD meds for my son from a mail-in pharmacy and I always had to go sign for them. (making an assumption you are in the US).

Not a controlled substance.  They can't tell me WHY it's being shipped "signature required."  In fact, one person told me they NEVER ship anything signature required and I asked if I could email a picture of the shipping label to him to prove that oh, yes, they most certainly do.   I was told that my account would be noted and nothing would be shipped signature required.

That didn't work.

Next time I get a notice from the post office that I have to sign for a package from this company, I call and go through the whole story with yet another person.  She looks at my account and says "oh, yes... It does say not to ship anything signature required."  So why was this one shipped that way?  We don't know.  It's just something we do.

But other prescriptions come from that company NOT signature required.  It's just this one prescription and nobody at the place can explain it.   


mumma to KMC

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5375 on: February 07, 2014, 10:32:35 AM »
Last night at a popular, somewhat upscale, Southern grocery store chain, I had all of my items unloaded on the belt (there were only about 12-14 things) then was told that the cashier's drawer needed to be counted so she couldn't check me out.

I looked at her, I looked at her light that was on, looked at my food on the belt, and was really tempted to just leave it and walk out (but thought for sure that would not be ehell approved) and just started putting my things back in the cart. I went down to the 10 items or less lane and checked out.

I'm waiting for a call from the store manager right now. I couldn't think of how to deal with the situation in the store last night, plus I had three little kids with me, and I was just trying to get out of the store without a meltdown from one of them :).

ETA: I will still shop at their stores, but my decision to continue to shop at that location will depend on what the manager has to say.

I got a call back from the assistant store manager and he apologized. He wasn't aware of anything that had happened that could/would have caused someone to have her drawer pulled in the middle of a shift (but did suggest that there may have been a discrepancy with a customer.)

Thipu1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5376 on: February 07, 2014, 11:45:02 AM »
There's something off with Elfmama's story but it has nothing to do with Elfmama or her DH.

We've sailed with Royal Caribbean three times and have another scheduled.  Perhaps it's because we sail on older, smaller ships but we've never encountered strobe lights in the corridors during muster drill.  That would be alarming and disorienting to anyone.  The audience in the theater is alerted that flashing lights may occur during a show.  A similar alert should have been given to passengers at boarding so that people subject to migraines could arrange for alternatives in the same way that passengers who use a wheelchair can make arrangements for assistance. 

I also wouldn't worry too much about the comments on Cruise Critic.  We know that cruise lines pay close attention to the site and post their own blurbs if anyone has a legitimate criticism.  The site must be read with a bit more salt than a prudent diet would suggest.

We certainly hope that Elfmama and her DH get full compensation for their lost fares. 



« Last Edit: February 07, 2014, 11:46:33 AM by Thipu1 »

thedudeabides

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5377 on: February 07, 2014, 12:57:51 PM »
Royal Caribbean Cruise Lines.

On January 11th, we were supposed to take a Caribbean cruise to celebrate our 40th anniversary.  Instead, we got kicked off the ship at dockside because I came down with a migraine.  I started having migraines at age 6, so I've had over 50 years of experience with them.

We got there in plenty of time, there about 10:30 when last check-in time was 3:00. Got into the stateroom, unpacked, had lunch, arranged for a shore excursion to replace one that was cancelled, etc.

Then they had the lifeboat drill. I didn't know that when they blow the ship's horn for the signal, they also have strobe lights going off in the corridor. I got one right in the face, no more than 10 feet away.  IMMEDIATE migraine trigger.  And as bad luck would have it, there was a medic right there at the muster station. When I'm in migraine prodrome, I slur and stammer.  This is a common-enough symptom that it has a name, dysphasic aura.  The medic insisted that I might be having a stroke, and wouldn't listen to me or DH telling them that this was the same set of symptoms that I have with EVERY migraine, and have had for at least the last 20 years.   They gave me my Imitrex, but wouldn't listen when we told them that all I needed to do was lie down in a dark room for a couple of hours. They kicked BOTH of us off the ship and confiscated our shipcards so that we couldn't get back on.   

They sent me in an ambulance to the ER, where the doctor took one look at me, had me do the very basic neuro test (squeeze hands, smile, check eyes), gave me an EKG, agreed that with my history of migraines, I knew what I was talking about, and discharged me. In and out in half an hour. (When was the last time you got through the ER like THAT on a Saturday afternoon?) Meanwhile the cruise people packed up our stuff and called a taxi for DH. SonIL#2 got there first and took him to the hospital. When DH walked into the room, I was ready to leave.

So we came home. Nothing else to do. The ship had sailed as soon as they got DH off of it.

We did get a refund of our shore excursions and wine package and stuff like that, but not the cost of the cruise itself.  Our only recourse is to file with the travel insurance people.  For the last month, our travel agent has been fighting for us to get some sort of recompense from Royal Caribbean, but this afternoon we got a forward from her:

Quote
Dear Ms. [Agent]:

Thank you for your e-mail. Please accept my apology for not responding sooner. We appreciate hearing from you and welcome the opportunity to further address any concerns.

The well-being of our guests is our highest priority. However, there may be times when things do not go the way we had intended. We understand your disappointment regarding the medical evacuation of your client. Unfortunately, we are unable to accommodate the request for compensation. I apologize for any disappointment with our final decision.

Ms. [Agent], thank you for the time you have taken to write to us. We truly look forward to the opportunity to welcome your clients back again and demonstrate our commitment to service on a future sailing.

Sincerely,

Najwa Pagon
Corporate Guest Relations Advocate
It will be a cold day in Hell before we step foot on a Royal Caribbean ship again.   In the morning, I'm calling my local TV station's Investigative Team.  We will also be consulting legal advice.   

You know that old saying, a satisfied customer tells one person, an unsatisfied customer tells 10?   Pass this along, people, and let's make it 10,000.

And whatever you do on your next cruise, DO NOT admit to having a minor ailment. 

I relinquish ALL rights to my words above.  May be disseminated in any form whatsoever, by anyone.

But cruise lines don't provide refunds for situations where cruises are missed.  That's why they advise purchasing cruise insurance.  The insurance company is the one who should be providing your money back.

Further, if your symptoms mimic a stroke -- a situation where medically, time is brain function -- someone unfamiliar with your medical history was absolutely doing the right thing to have you referred for further evaluation.  What if you really had been having a stroke and they set sail with you?  You easily could have died under their care.

I'm very sorry that your trip ended up being cancelled, and I hope the insurance company is able to refund your costs.

BeagleMommy

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5378 on: February 07, 2014, 01:01:57 PM »
I will never use the eyeglass department of a local department store.

The insurance through my work does not offer an eyeglass plan.  I get appointments paid for because of my diabetes.  Before DH got eyeglass coverage through his work we called several places to find the best prices on the lenses I needed (progressive bifocal, high index).  We also decided on a price we could afford for the frames.

I went to department store and the woman assisting me kept trying to steer me toward a pair of red plastic frames (think Sally Jessie Rafael style).  My skin tone is quite pink so I never wear red near my face and the frames were out of my price range anyway.  I finally had to say "I am not going to take those, I don't like them".

I chose my frames and sat down with her and handed her my prescription.  She looked at it then said "You have such a small add (the bifocal).  Are you sure you want it?"

Me:  The doctor ordered it so I want what the prescription says.
Her:  (sighing) Don't you take your glasses off to read?
Me:  (I know I was rude here, but really) Lady, did you look at my prescription?!  If I take my glasses off I don't see this! (I stuck my hand in front of my face.)

Never went back and I never will.

gramma dishes

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5379 on: February 07, 2014, 01:06:18 PM »


But cruise lines don't provide refunds for situations where cruises are missed.  That's why they advise purchasing cruise insurance.  The insurance company is the one who should be providing your money back.

Further, if your symptoms mimic a stroke -- a situation where medically, time is brain function -- someone unfamiliar with your medical history was absolutely doing the right thing to have you referred for further evaluation.  What if you really had been having a stroke and they set sail with you?  You easily could have died under their care.

I'm very sorry that your trip ended up being cancelled, and I hope the insurance company is able to refund your costs.

But she and her husband WERE familiar with her medical history and she told them so.  It's not like it's the first time this ever happened to her. 

I think most people buy travel insurance in case they get sick before the trip, or ON the ship, plane, etc., or at their destination and need medical care there or to be shipped back home.  They don't expect the vendor to make unilateral decisions that they aren't going to let their customers go at all.  Since the ship's personnel made the decision against her will, I do think they should compensate them for at least most of the cost of the cruise.
« Last Edit: February 07, 2014, 01:10:28 PM by gramma dishes »

shhh its me

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5380 on: February 07, 2014, 01:11:29 PM »
Royal Caribbean Cruise Lines.

On January 11th, we were supposed to take a Caribbean cruise to celebrate our 40th anniversary.  Instead, we got kicked off the ship at dockside because I came down with a migraine.  I started having migraines at age 6, so I've had over 50 years of experience with them.

We got there in plenty of time, there about 10:30 when last check-in time was 3:00. Got into the stateroom, unpacked, had lunch, arranged for a shore excursion to replace one that was cancelled, etc.

Then they had the lifeboat drill. I didn't know that when they blow the ship's horn for the signal, they also have strobe lights going off in the corridor. I got one right in the face, no more than 10 feet away.  IMMEDIATE migraine trigger.  And as bad luck would have it, there was a medic right there at the muster station. When I'm in migraine prodrome, I slur and stammer.  This is a common-enough symptom that it has a name, dysphasic aura.  The medic insisted that I might be having a stroke, and wouldn't listen to me or DH telling them that this was the same set of symptoms that I have with EVERY migraine, and have had for at least the last 20 years.   They gave me my Imitrex, but wouldn't listen when we told them that all I needed to do was lie down in a dark room for a couple of hours. They kicked BOTH of us off the ship and confiscated our shipcards so that we couldn't get back on.   

They sent me in an ambulance to the ER, where the doctor took one look at me, had me do the very basic neuro test (squeeze hands, smile, check eyes), gave me an EKG, agreed that with my history of migraines, I knew what I was talking about, and discharged me. In and out in half an hour. (When was the last time you got through the ER like THAT on a Saturday afternoon?) Meanwhile the cruise people packed up our stuff and called a taxi for DH. SonIL#2 got there first and took him to the hospital. When DH walked into the room, I was ready to leave.

So we came home. Nothing else to do. The ship had sailed as soon as they got DH off of it.

We did get a refund of our shore excursions and wine package and stuff like that, but not the cost of the cruise itself.  Our only recourse is to file with the travel insurance people.  For the last month, our travel agent has been fighting for us to get some sort of recompense from Royal Caribbean, but this afternoon we got a forward from her:

Quote
Dear Ms. [Agent]:

Thank you for your e-mail. Please accept my apology for not responding sooner. We appreciate hearing from you and welcome the opportunity to further address any concerns.

The well-being of our guests is our highest priority. However, there may be times when things do not go the way we had intended. We understand your disappointment regarding the medical evacuation of your client. Unfortunately, we are unable to accommodate the request for compensation. I apologize for any disappointment with our final decision.

Ms. [Agent], thank you for the time you have taken to write to us. We truly look forward to the opportunity to welcome your clients back again and demonstrate our commitment to service on a future sailing.

Sincerely,

Najwa Pagon
Corporate Guest Relations Advocate
It will be a cold day in Hell before we step foot on a Royal Caribbean ship again.   In the morning, I'm calling my local TV station's Investigative Team.  We will also be consulting legal advice.   

You know that old saying, a satisfied customer tells one person, an unsatisfied customer tells 10?   Pass this along, people, and let's make it 10,000.

And whatever you do on your next cruise, DO NOT admit to having a minor ailment. 

I relinquish ALL rights to my words above.  May be disseminated in any form whatsoever, by anyone.

But cruise lines don't provide refunds for situations where cruises are missed.  That's why they advise purchasing cruise insurance.  The insurance company is the one who should be providing your money back.

Further, if your symptoms mimic a stroke -- a situation where medically, time is brain function -- someone unfamiliar with your medical history was absolutely doing the right thing to have you referred for further evaluation.  What if you really had been having a stroke and they set sail with you?  You easily could have died under their care.

I'm very sorry that your trip ended up being cancelled, and I hope the insurance company is able to refund your costs.

I can understand where the cruise line was in a tough spot but once they made the decision to remove passengers I think its on the cruise line to refund them.   Especially since they triggered the symptom.

thedudeabides

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5381 on: February 07, 2014, 01:13:17 PM »


But cruise lines don't provide refunds for situations where cruises are missed.  That's why they advise purchasing cruise insurance.  The insurance company is the one who should be providing your money back.

Further, if your symptoms mimic a stroke -- a situation where medically, time is brain function -- someone unfamiliar with your medical history was absolutely doing the right thing to have you referred for further evaluation.  What if you really had been having a stroke and they set sail with you?  You easily could have died under their care.

I'm very sorry that your trip ended up being cancelled, and I hope the insurance company is able to refund your costs.

But she and her husband WERE familiar with her medical history and she told them so.  It's not like it's the first time this ever happened to her. 

I think most people buy travel insurance in case they get sick before the trip, or ON the ship, plane, etc., or at their destination and need medical care there or to be shipped back home.  They don't expect the vendor to make a unilateral decisions that they aren't going to let their customers go at all.  Since the ship's personnel made the decision against her will, I do think they should compensate them for at least most of the cost of the cruise.

Except that what she described as her symptoms are incredibly unusual for migraines but incredibly common for strokes.  When the stakes are that high, the cruise line can't afford to take on that liability that the passenger is being honest OR that what she thought was a migraine really was a stroke.

thedudeabides

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5382 on: February 07, 2014, 01:14:53 PM »
Royal Caribbean Cruise Lines.

On January 11th, we were supposed to take a Caribbean cruise to celebrate our 40th anniversary.  Instead, we got kicked off the ship at dockside because I came down with a migraine.  I started having migraines at age 6, so I've had over 50 years of experience with them.

We got there in plenty of time, there about 10:30 when last check-in time was 3:00. Got into the stateroom, unpacked, had lunch, arranged for a shore excursion to replace one that was cancelled, etc.

Then they had the lifeboat drill. I didn't know that when they blow the ship's horn for the signal, they also have strobe lights going off in the corridor. I got one right in the face, no more than 10 feet away.  IMMEDIATE migraine trigger.  And as bad luck would have it, there was a medic right there at the muster station. When I'm in migraine prodrome, I slur and stammer.  This is a common-enough symptom that it has a name, dysphasic aura.  The medic insisted that I might be having a stroke, and wouldn't listen to me or DH telling them that this was the same set of symptoms that I have with EVERY migraine, and have had for at least the last 20 years.   They gave me my Imitrex, but wouldn't listen when we told them that all I needed to do was lie down in a dark room for a couple of hours. They kicked BOTH of us off the ship and confiscated our shipcards so that we couldn't get back on.   

They sent me in an ambulance to the ER, where the doctor took one look at me, had me do the very basic neuro test (squeeze hands, smile, check eyes), gave me an EKG, agreed that with my history of migraines, I knew what I was talking about, and discharged me. In and out in half an hour. (When was the last time you got through the ER like THAT on a Saturday afternoon?) Meanwhile the cruise people packed up our stuff and called a taxi for DH. SonIL#2 got there first and took him to the hospital. When DH walked into the room, I was ready to leave.

So we came home. Nothing else to do. The ship had sailed as soon as they got DH off of it.

We did get a refund of our shore excursions and wine package and stuff like that, but not the cost of the cruise itself.  Our only recourse is to file with the travel insurance people.  For the last month, our travel agent has been fighting for us to get some sort of recompense from Royal Caribbean, but this afternoon we got a forward from her:

Quote
Dear Ms. [Agent]:

Thank you for your e-mail. Please accept my apology for not responding sooner. We appreciate hearing from you and welcome the opportunity to further address any concerns.

The well-being of our guests is our highest priority. However, there may be times when things do not go the way we had intended. We understand your disappointment regarding the medical evacuation of your client. Unfortunately, we are unable to accommodate the request for compensation. I apologize for any disappointment with our final decision.

Ms. [Agent], thank you for the time you have taken to write to us. We truly look forward to the opportunity to welcome your clients back again and demonstrate our commitment to service on a future sailing.

Sincerely,

Najwa Pagon
Corporate Guest Relations Advocate
It will be a cold day in Hell before we step foot on a Royal Caribbean ship again.   In the morning, I'm calling my local TV station's Investigative Team.  We will also be consulting legal advice.   

You know that old saying, a satisfied customer tells one person, an unsatisfied customer tells 10?   Pass this along, people, and let's make it 10,000.

And whatever you do on your next cruise, DO NOT admit to having a minor ailment. 

I relinquish ALL rights to my words above.  May be disseminated in any form whatsoever, by anyone.

But cruise lines don't provide refunds for situations where cruises are missed.  That's why they advise purchasing cruise insurance.  The insurance company is the one who should be providing your money back.

Further, if your symptoms mimic a stroke -- a situation where medically, time is brain function -- someone unfamiliar with your medical history was absolutely doing the right thing to have you referred for further evaluation.  What if you really had been having a stroke and they set sail with you?  You easily could have died under their care.

I'm very sorry that your trip ended up being cancelled, and I hope the insurance company is able to refund your costs.

I can understand where the cruise line was in a tough spot but once they made the decision to remove passengers I think its on the cruise line to refund them.   Especially since they triggered the symptom.

Flashing lights are incredibly common with emergency alert systems these days.  I don't at all think it's the cruise line's fault that a standard emergency system triggered her migraine; that's just life.

SCMagnolia

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5383 on: February 07, 2014, 01:17:03 PM »
Quote
Except that what she described as her symptoms are incredibly unusual for migraines

Not necessarily.

A bad enough migraine will cause me to have slurred speech and an inability to balance, let alone walk.  According to the neurologist that has been treating me for my migraines for the last several years, this is actually much more common than one might think.

Twik

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5384 on: February 07, 2014, 01:22:25 PM »
I must admit, I would consider good customer service to be recompensing a customer after forcibly removing them for medical reasons. It may not be necessary, but I agree that if I were treated so, I would never use their services again, and I would let people know of my displeasure.

Such an aggressive "stand our ground" posture would make me worry what else they would dig their heels in over.

ETA: I know that people have heels, not heals, on their feet. Truly, I do.
« Last Edit: February 07, 2014, 01:27:15 PM by Twik »
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