Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 1142742 times)

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SoCalVal

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5415 on: February 16, 2014, 06:59:29 PM »
I refuse to dine at the small coffee shop/restaurant in town because of one woman. I'm not sure if she's the owner, manager or just works a lot, but she always seems to be there. I've noticed that she's very particular about the customers that she waits on to the point that we have sat at our table for an extended amount of time without service because she refused to bring us menus, water/drinks, silverware citing that she wasn't our waitress and the other staff were busy. In the meantime, if someone she knows comes in, they're greeted and doted upon. Unfortunately I've also had issues with her when requesting something special (extra ranch) or asking that a mistake be fixed. She is very quick to point out that any mistakes are my fault. I must not have stated what I wanted clearly enough (no tomatoes) or that I need to read the menu more closely before I order. I'm sorry, but "italian marinated steak strips" =/= ground beef with diced olives and feta cheese no matter how you read it. The final straw for me was at the end of that meal when I ordered a chocolate chip cookie. Normally they're warmed up before they're served. I overheard her telling my waitress (who really was wonderful!) that she would take care of it. I got a cold cookie. Which was fine except that my waitress noticed and asked if I wanted it warmed. I assured her that a cookie was a cookie and I was fine. Rude woman stormed over, grabbed the cookie from my hand, slammed it onto my plate and took it to the kitchen to heat it up while muttering about how some people are never pleased. Needless to say, I refused to eat or pay for it after that which was another fight in itself. She claimed that I had ordered the cookie to go and that way why it hadn't been heated. She started screaming when I asked her why it was brought to me on a plate instead of a to-go bag. At this point, I'm not sure if I'm not really just considered banned from the establishment by her, but I know that I'll never voluntarily darken the door again.

A vegetarian friend refuses to go back after she was told that the veggie quiche was gone and that she "could pick the ham and bacon out of the ham, bacon and swiss quiche or just not eat". She had crackers while her companions ate and was able to watch the gentleman at the next table who had arrived after her be served the veggie quiche. It was the same lady.

There's a local Hawaiian BBQ chain whose one franchise I often frequent.  I would typically call in the order for pick-up.  Sometimes, I noticed my eggs would be incorrect, and I never said anything about them (I figured the cook just wasn't very good at doing eggs over-easy).  One day, I came to pick up my food, checked my eggs and they were wrong again (they were over-hard, rather than over-easy, and I really didn't want over-hard eggs).  I said I ordered my eggs over-easy.  This is where the interaction went a little awry.

The woman who took my order (who had been there for a year or so) INSISTED I had ordered my eggs scrambled.  I told her I did not as I *never* order them scrambled, ALWAYS over-easy and had, in fact, been ordering them that way for years -- always the same way, over-easy.  She actually argued with me about it, then turned to the cook and (in front of me and well-within my earshot) told the cook, "She ordered it wrong so you need to do the eggs again, over-easy."  I was a bit...perturbed...to say the least.  I received my order, done correctly, and the woman gave me the CA "Have a nice day" (aka our way of saying "f*** you").  I don't recall how I responded (didn't say anything nasty), but, when I got home, I got on Yelp and recounted the whole experience, detailing how I love the location and usually get awesome service, especially from one particular employee, but how in the future, when I call to place an order, if she answers, I'll just hang up and go without their food for that moment because I wasn't about to deal with her ever again (and that, I came to realize, my eggs only came out wrong when she was the one taking the order, never with any other employees).

So, a few months go by, and I call to order food, feeling a little tense that I'm going to get her.  I don't.  I feel a bit more confident so I order again a week or so later.  I don't get her.  Happens again a few weeks after that.  At this point, I realize that the woman likely does not work there anymore.  I never saw her there again.  I went back to Yelp and updated my review to add a star and state that the location has now improved (and my order has never been wrong again) because the woman seems to be gone (my original Yelp review was 4 stars instead of 5 specifically because of her; my subsequent review had 5 stars).

I wasn't the first person to post on Yelp about her so I'm thinking the owner finally had enough after I posted.  Can't say I ever felt bad about her disappearance from there as I couldn't believe she'd be as rude as she was about something as stupid as an order of eggs (two eggs, which cost, what, about $2 in product and labor?).  I couldn't believe someone would be that belligerent over that.  If she wanted to insist I was wrong (in her eyes), she could've corrected my order then had her say after I left, rather than be nasty about it in front of my face.




Luci

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5416 on: February 16, 2014, 09:11:36 PM »
  I received my order, done correctly, and the woman gave me the CA "Have a nice day" (aka our way of saying "f*** you"). 

CA?

I guress it was flipoff attitude, and glad the woman is gone, but what does "CA" mean? Thanks.

By the way, I didn't know we could amend Yelp! Glad to know that.

violinp

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5417 on: February 16, 2014, 09:13:11 PM »
  I received my order, done correctly, and the woman gave me the CA "Have a nice day" (aka our way of saying "f*** you"). 

CA?

I guress it was flipoff attitude, and glad the woman is gone, but what does "CA" mean? Thanks.

By the way, I didn't know we could amend Yelp! Glad to know that.

I think SoCalVal meant California.
"It takes a great deal of courage to stand up to your enemies, but even more to stand up to your friends" - Harry Potter


Luci

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5418 on: February 16, 2014, 09:45:29 PM »
  I received my order, done correctly, and the woman gave me the CA "Have a nice day" (aka our way of saying "f*** you"). 

CA?

I guress it was flipoff attitude, and glad the woman is gone, but what does "CA" mean? Thanks.

By the way, I didn't know we could amend Yelp! Glad to know that.
[/quote "

]

I think SoCalVal meant California.

Oh, dear! I hope not! In the midwest, "Have a nice day" means "Our interaction is finished. Goodby and have a nice day." I would hate to think it means, "F***you" anywhere!

WishUponAStar

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5419 on: February 16, 2014, 11:23:41 PM »
I'm a native Californian and I think it could only be construed as an FU if you use a snarky tone or are just  trying to shoo someone away, which is probably what the OP meant.  I always tell cashiers and service workers to have a nice day, etc. without such meanings behind it.  ;D

PastryGoddess

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5420 on: February 16, 2014, 11:23:59 PM »
I think it also has something to do with the tone of voice as well

BarensMom

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5421 on: February 17, 2014, 10:08:24 AM »
Out here, "have a nice day" is a dismissal.  Depending on tone, it can be a friendly, offhand, abrupt, or even snarky "I'm done with you, move on" phrase.  If said in a saccharine tone while patron is storming angrily out of a business, it's a definite guarantee that patron will never darken the door again (and a 1-star Yelp review).

artk2002

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5422 on: February 17, 2014, 12:02:42 PM »
I received my order, done correctly, and the woman gave me the CA "Have a nice day" (aka our way of saying "f*** you").

Please don't presume to speak for all of us in SoCal in that way. I've never used it with that meaning, nor have I ever heard it used that way.
Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did do. So throw off the bow lines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover. -Mark Twain

VorFemme

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5423 on: February 17, 2014, 09:55:45 PM »
There are any number of things that can be said that don't come across in writing as snarky.

But, in person, tone of voice, expression (or lack of it) on the face, and a few other clues will let most people (except Sheldon Cooper, Ph.D.) know what is meant...

And even in the Deep South (USA) there are a few times when "bless your heart" means "bless your heart" - if someone has heard of a death, illness, or injury in your family - it is a phrase wishing you well, when you are in trying circumstances.

Same way with "have a nice day" - depending on who says it, to whom, with what facial expression, what tone of voice, and how they are holding their body can make a world of difference.  If they are clearly angry enough to throttle you and still saying something polite...well, it might be prudent not to stick around AND be polite as well as speedy on your way to the egress.
Let sleeping dragons be.......morning breath......need I say more?

PeterM

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5424 on: February 18, 2014, 12:15:34 AM »
Please don't presume to speak for all of us in SoCal in that way. I've never used it with that meaning, nor have I ever heard it used that way.

Do you honestly believe that she meant that every single one of the 38 million Californians uses the term rudely?

Mediancat

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5425 on: February 18, 2014, 08:37:32 AM »
The phrasing does make it sound like she's speaking for the majority.

Rob
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BeagleMommy

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5426 on: February 24, 2014, 02:24:42 PM »
We had already gotten rid of Comcast, but this was new.

In October, we finally had enough of Comcast/Xfinity's spotty service, abysmal customer service and downright lazy attitude and went back to satellite for our TV and another phone service for our phone.  We only kept Comcast for our internet.

Friday, we get our bill and DH notices that it's higher than it should be.  It's supposed to be approximately $50.00 per month, but it says $90.00.  DH calls their customer service.  Oh yes, they have it on record that we cancelled TV and phone in October but, well, no one actually turned the services off.  Really?  Because we were only paying $50.00 in November and December so why did January's bill go up?  Silence.

We're seriously considering getting a new internet provider as well.

Piratelvr1121

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5427 on: February 24, 2014, 02:27:12 PM »
Someone on my fbook feed has been complaining of issues with Comcast recently, enough to make me glad that we don't have to deal with them. I think a lot of it has had to do with shady billing practices and customer service.

Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

Ginger G

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5428 on: February 24, 2014, 02:30:06 PM »
Quote
We had already gotten rid of Comcast, but this was new.

In October, we finally had enough of Comcast/Xfinity's spotty service, abysmal customer service and downright lazy attitude and went back to satellite for our TV and another phone service for our phone.  We only kept Comcast for our internet.

Friday, we get our bill and DH notices that it's higher than it should be.  It's supposed to be approximately $50.00 per month, but it says $90.00.  DH calls their customer service.  Oh yes, they have it on record that we cancelled TV and phone in October but, well, no one actually turned the services off.  Really?  Because we were only paying $50.00 in November and December so why did January's bill go up?  Silence.

We're seriously considering getting a new internet provider as well.

The same thing happened to me when I switched from Time Warner back to DirecTV last September!  They had record of my call and of us returning the equipment but didn't actually turn the service off.  They were billing me when they actually owed me a refund.  I won't go into a blow by blow account, but it took 6 phone calls and three months to resolve the problem.  At one point they even turned me over to a collections agency.  I finally got my refund, but it was the most frustrating experience I have ever had with any company ever.  As a result, I will never use their services again.

Morty'sCleaningLady

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5429 on: February 24, 2014, 02:31:21 PM »
Comcast is very frustrating for the price you are paying.  I had them at my first condo.  In my second condo, I had my choice of providers and opted for Verizon Fios - my internet was faster (allegedly the same speed) and my picture crisper (I don't have an HD tv).  Sold that condo and rented for a year.  Stuck with Comcast.  My favorite part of their service was getting calls from Comcast (part of the Comcast Triple Play) for the individual who had the number before me that the account was going to be shut off for lack of payment and all equipment must be returned or I'd be charged for it -- 3 weeks after I got the account!!!
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