I refuse to dine at the small coffee shop/restaurant in town because of one woman. I'm not sure if she's the owner, manager or just works a lot, but she always seems to be there. I've noticed that she's very particular about the customers that she waits on to the point that we have sat at our table for an extended amount of time without service because she refused to bring us menus, water/drinks, silverware citing that she wasn't our waitress and the other staff were busy. In the meantime, if someone she knows comes in, they're greeted and doted upon. Unfortunately I've also had issues with her when requesting something special (extra ranch) or asking that a mistake be fixed. She is very quick to point out that any mistakes are my fault. I must not have stated what I wanted clearly enough (no tomatoes) or that I need to read the menu more closely before I order. I'm sorry, but "italian marinated steak strips" =/= ground beef with diced olives and feta cheese no matter how you read it. The final straw for me was at the end of that meal when I ordered a chocolate chip cookie. Normally they're warmed up before they're served. I overheard her telling my waitress (who really was wonderful!) that she would take care of it. I got a cold cookie. Which was fine except that my waitress noticed and asked if I wanted it warmed. I assured her that a cookie was a cookie and I was fine. Rude woman stormed over, grabbed the cookie from my hand, slammed it onto my plate and took it to the kitchen to heat it up while muttering about how some people are never pleased. Needless to say, I refused to eat or pay for it after that which was another fight in itself. She claimed that I had ordered the cookie to go and that way why it hadn't been heated. She started screaming when I asked her why it was brought to me on a plate instead of a to-go bag. At this point, I'm not sure if I'm not really just considered banned from the establishment by her, but I know that I'll never voluntarily darken the door again.
A vegetarian friend refuses to go back after she was told that the veggie quiche was gone and that she "could pick the ham and bacon out of the ham, bacon and swiss quiche or just not eat". She had crackers while her companions ate and was able to watch the gentleman at the next table who had arrived after her be served the veggie quiche. It was the same lady.
There's a local Hawaiian BBQ chain whose one franchise I often frequent. I would typically call in the order for pick-up. Sometimes, I noticed my eggs would be incorrect, and I never said anything about them (I figured the cook just wasn't very good at doing eggs over-easy). One day, I came to pick up my food, checked my eggs and they were wrong again (they were over-hard, rather than over-easy, and I really didn't want over-hard eggs). I said I ordered my eggs over-easy. This is where the interaction went a little awry.
The woman who took my order (who had been there for a year or so) INSISTED I had ordered my eggs scrambled. I told her I did not as I *never* order them scrambled, ALWAYS over-easy and had, in fact, been ordering them that way for years -- always the same way, over-easy. She actually argued with me about it, then turned to the cook and (in front of me and well-within my earshot) told the cook, "She ordered it wrong so you need to do the eggs again, over-easy." I was a bit...perturbed...to say the least. I received my order, done correctly, and the woman gave me the CA "Have a nice day" (aka our way of saying "f*** you"). I don't recall how I responded (didn't say anything nasty), but, when I got home, I got on Yelp and recounted the whole experience, detailing how I love the location and usually get awesome service, especially from one particular employee, but how in the future, when I call to place an order, if she answers, I'll just hang up and go without their food for that moment because I wasn't about to deal with her ever again (and that, I came to realize, my eggs only came out wrong when she was the one taking the order, never with any other employees).
So, a few months go by, and I call to order food, feeling a little tense that I'm going to get her. I don't. I feel a bit more confident so I order again a week or so later. I don't get her. Happens again a few weeks after that. At this point, I realize that the woman likely does not work there anymore. I never saw her there again. I went back to Yelp and updated my review to add a star and state that the location has now improved (and my order has never been wrong again) because the woman seems to be gone (my original Yelp review was 4 stars instead of 5 specifically because of her; my subsequent review had 5 stars).
I wasn't the first person to post on Yelp about her so I'm thinking the owner finally had enough after I posted. Can't say I ever felt bad about her disappearance from there as I couldn't believe she'd be as rude as she was about something as stupid as an order of eggs (two eggs, which cost, what, about $2 in product and labor?). I couldn't believe someone would be that belligerent over that. If she wanted to insist I was wrong (in her eyes), she could've corrected my order then had her say after I left, rather than be nasty about it in front of my face.