Now wait a cotton picking minute here - I don't know what vacuum you're talking about, but I have two DC-14 Animal's for about 9 years now (one each for up and down stairs), and never had a problem with them. No broken parts, and no loss of suction, even with the masses of Baren fur that accumulate around this place. Recently, DH purchased the DC-44 stick from an EBay vendor, and it arrived missing a par (the box was torn all to heck by weather)t. Dyson not only sent us a part, but registered all our vacuums for us, even the 14's, and sent us several cleaning pads for our DC-56 gratis. The representative was nothing but helpful and professional.
No, I don't work for Dyson.