The Sears Optical discussion reminded me of a story that's more of a "couldn't even shop there again, but definitely wouldn't." I might have told this story on here somewhere already...
When I first got out of college, I worked a retail job at a mall, so it was easiest to find an optometrist in the mall. I had great luck with the ones affiliated with Sears Optical for a while, but they kept "leveling" up to other, bigger practices! So I wasn't completely surprised to find a new guy there one year for my appointment.
And when I say new, I mean new.
Some office furniture still packed, spouse at the reception desk, baby in a playpen in another room. The exam went fine, and I even gave the new doc some recommendations for things to do in town.
When my contact lenses hadn't arrived in a few weeks, I called Sears. The doctor had moved back to DeepSouthState after three days
, and taken my prescription along! Somehow Sears Optical tracked it down and got my contacts for me (after what was probably a quite boring series of phone calls, but which in my head is like a little man-hunting scene from Burn Notice
, with maybe more alligators
). But if I ever end up in DeepSouthState, there's one person who's not getting my business!