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Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2514852 times)

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VorFemme

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5535 on: March 22, 2014, 09:40:57 AM »
I don't know - but 35 years ago in college, I was working as a waitress.  I swiped a card (back when that meant making a carbon copy for them to sign, not electronics) and took it, a pen, and the carbons for them to sign. 

They insisted that I had not brought it back.  It was not in the credit card machine area.  The cashier insisted that it was nowhere around the register.

I still have no idea where it might have gone - other than sliding off the plastic tray & under the table...then under the bench (crack where it was sitting on the carpet).  Not much of one, but credit cards are thin....
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guihong

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5536 on: March 22, 2014, 03:16:39 PM »
Great Lakes Airlines.  Despite the name, this tiny airline operates out of Denver, connecting it with several small towns in the mountain West.  DD15 is spending spring break with her closest friend, who lives in Sheridan, Wyoming.   DH and I agreed to let her fly alone, and she's been a champ!  GLA, on the other hand, not.  The flight to Denver was delayed slightly, but she had a three-hour layover there so we weren't worried.  Without explanation, GLA cancelled the flight she was supposed to take to Sheridan.  We had the airline on one phone, and DD on another.  I made very clear to the agent that a 15 year old girl was NOT spending the night in Denver and she better be on the next flight (the evening flight was the last of the day) or I would be filing complaints with the BBB, the Wyoming Attorney General, and the FAA, not to mention social media.  DD arrived in Sheridan last night after waiting for six hours, and she said the plane was no larger than a school bus and there was a "shower curtain" separating the pilots from passengers  ::)

Now I'm nervous for her return trip next week.  The next time she goes, I'll find some other alternative than this airline, even the bus or a driver :P.
« Last Edit: March 22, 2014, 03:18:12 PM by guihong »



pierrotlunaire0

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5537 on: March 24, 2014, 02:24:47 PM »
I can believe that a credit card can be lost in the blink of an eye.  On numerous occasions, I have set a driver's license down for an instant only to have it vanish.  Most of the time, it has slipped down, but being so thin and small, they can slide into the smallest slots.  Fortunately, most of ours will slide all the way through to the floor, but some are not recovered for years until we are renovating, and happen to find little slots fill with old licenses.
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Yvaine

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5538 on: March 24, 2014, 02:47:41 PM »
I can believe that a credit card can be lost in the blink of an eye.  On numerous occasions, I have set a driver's license down for an instant only to have it vanish.  Most of the time, it has slipped down, but being so thin and small, they can slide into the smallest slots.  Fortunately, most of ours will slide all the way through to the floor, but some are not recovered for years until we are renovating, and happen to find little slots fill with old licenses.

I once worked with a guy who lost a customer's credit card in a tiny crack between a counter and a wall. Worse, the customer was about to leave on a vacation! We tried everything and finally concluded there was no way to get it out short of demolishing the entire counter with major power tools. I don't remember how it was resolved in the end.

PastryGoddess

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5539 on: March 24, 2014, 03:14:04 PM »
I can believe that a credit card can be lost in the blink of an eye.  On numerous occasions, I have set a driver's license down for an instant only to have it vanish.  Most of the time, it has slipped down, but being so thin and small, they can slide into the smallest slots.  Fortunately, most of ours will slide all the way through to the floor, but some are not recovered for years until we are renovating, and happen to find little slots fill with old licenses.

I once worked with a guy who lost a customer's credit card in a tiny crack between a counter and a wall. Worse, the customer was about to leave on a vacation! We tried everything and finally concluded there was no way to get it out short of demolishing the entire counter with major power tools. I don't remember how it was resolved in the end.

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blueyzca01

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5540 on: March 24, 2014, 03:31:05 PM »
I think I have to put Home Depot on the list, if only for purchasing large appliances.  I haven’t had any problems with anything else.

DH and I bought a new stackable washer and dryer in November.  When their delivery company installed it, they did not put the proper rubberized “feet” on the bottom of the dryer (to prevent scratching), and for some reason didn’t know how to properly install the machines so they were flush.  We ended up with the washer sticking out a few inches.  Hubby and I were arguing with the installers because we couldn’t understand how they weren’t able to line up the machines like everyone else’s.  Very annoying.

We just did a renovation in the house and had to move the washer and dryer again.  And we discovered that the top of the washer was severely scratched.  I spent an hour on the phone with Home Depot; 5 different transfers, 4 phone numbers, 3 “hang-ups,” 2 supervisors and a partridge in a pear tree later, managed to get a new replacement machine delivered to the house.

BUT, when the new set of installers arrived, they proceeded to tell me that they weren’t able to install the stacking kit with the rubberized feet AND there was no way to get the machines flush. DH finally inspected the machines and realized that they had installed a bracket backwards, so that fixed the alignment… Then, they mysteriously produced a different stacking kit and LOOK!!!  This one has the proper rubberized feet so the top of the washer won’t get scratched. 

It’s almost like their employment application reads:
Do you like driving around in a truck?  Do you like people?  Can you lift some heavy things?  Then come work for Tempco!!  Don’t worry about installation…someone else will fix it  ::)
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Mediancat

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5541 on: March 25, 2014, 08:19:03 AM »
I can believe that a credit card can be lost in the blink of an eye.  On numerous occasions, I have set a driver's license down for an instant only to have it vanish.  Most of the time, it has slipped down, but being so thin and small, they can slide into the smallest slots.  Fortunately, most of ours will slide all the way through to the floor, but some are not recovered for years until we are renovating, and happen to find little slots fill with old licenses.

I once worked with a guy who lost a customer's credit card in a tiny crack between a counter and a wall. Worse, the customer was about to leave on a vacation! We tried everything and finally concluded there was no way to get it out short of demolishing the entire counter with major power tools. I don't remember how it was resolved in the end.

Under the circumstances, I don't think it would have been unreasonable for the customer to insist on exactly that.

Rob
"In all of mankind's history, there has never been more damage done than by someone who 'thought they were doing the right thing'." -- Lucy, Peanuts

Yvaine

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5542 on: March 25, 2014, 08:35:51 AM »
I can believe that a credit card can be lost in the blink of an eye.  On numerous occasions, I have set a driver's license down for an instant only to have it vanish.  Most of the time, it has slipped down, but being so thin and small, they can slide into the smallest slots.  Fortunately, most of ours will slide all the way through to the floor, but some are not recovered for years until we are renovating, and happen to find little slots fill with old licenses.

I once worked with a guy who lost a customer's credit card in a tiny crack between a counter and a wall. Worse, the customer was about to leave on a vacation! We tried everything and finally concluded there was no way to get it out short of demolishing the entire counter with major power tools. I don't remember how it was resolved in the end.

Under the circumstances, I don't think it would have been unreasonable for the customer to insist on exactly that.

Rob

Quite possibly, but that wouldn't have made it any more possible given the hurry he was in, lack of said tools in the store, and other circumstances. This was years ago and I don't remember all the details, nor was I privy to what the owner worked out with the customer in the end. I am pretty sure the counter did not get demolished.

Mediancat

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5543 on: March 26, 2014, 08:46:22 AM »
I guess the thing is, if I'm about to go on vacation and you (the business) lose my credit card through no fault of mine, I expect you to move heaven and earth to do SOMETHING that'll make up for it immediately so that my vacation isn't disrupted. If power tools aren't practical, handing over some cash would be valid. But anything that leaves me with no money, no credit card, and no way to do anything about it until my vacation's over, would leave me with a very sour taste in my mouth,
"In all of mankind's history, there has never been more damage done than by someone who 'thought they were doing the right thing'." -- Lucy, Peanuts

Redneck Gravy

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5544 on: March 26, 2014, 08:59:33 AM »
I guess the thing is, if I'm about to go on vacation and you (the business) lose my credit card through no fault of mine, I expect you to move heaven and earth to do SOMETHING that'll make up for it immediately so that my vacation isn't disrupted. If power tools aren't practical, handing over some cash would be valid. But anything that leaves me with no money, no credit card, and no way to do anything about it until my vacation's over, would leave me with a very sour taste in my mouth,

This is the kind of thing that drives lawyers into Happy Heaven.  I would certainly understand the frustration - but what is it you really expect them to do?

The best possible solution is for the credit card company to overnight you a replacement card, if that's impossible then I have to wonder WHAT would really make you happy?

You have a $3000 line of credit on your card, is the business supposed to GIVE you $3000 so you can take a free vacation on them?  What if it's $10,000 would that make it better for you?  What's the reasonable expectation here?  If you planned on spending $2400 would you like the business to front you $2400 and then when your replacement card gets here have them put the $2400 on your credit card... I think there's a reasonableness standard that needs to apply here. 

It would still leave a sour taste in your mouth no matter what they did at that point. But truly accidents happen, they didn't lose it intentionally and now that they know there is a problem their going to make sure it never happens again. I just don't see what reasonable expectation customers see for businesses to abide by sometimes - just because WMart has deep pockets doesn't mean they owe you a $10,000 vacation, maybe $500 for your inconvenience. 

These are the kinds of lawsuits that clog our courtrooms - not completely frivolous but ridiculous demands. (And I'm not referring to YOU specifically, just the public in general)


nayberry

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5545 on: March 26, 2014, 09:04:32 AM »
I guess the thing is, if I'm about to go on vacation and you (the business) lose my credit card through no fault of mine, I expect you to move heaven and earth to do SOMETHING that'll make up for it immediately so that my vacation isn't disrupted. If power tools aren't practical, handing over some cash would be valid. But anything that leaves me with no money, no credit card, and no way to do anything about it until my vacation's over, would leave me with a very sour taste in my mouth,

This is the kind of thing that drives lawyers into Happy Heaven.  I would certainly understand the frustration - but what is it you really expect them to do?

The best possible solution is for the credit card company to overnight you a replacement card, if that's impossible then I have to wonder WHAT would really make you happy?

You have a $3000 line of credit on your card, is the business supposed to GIVE you $3000 so you can take a free vacation on them?  What if it's $10,000 would that make it better for you?  What's the reasonable expectation here?  If you planned on spending $2400 would you like the business to front you $2400 and then when your replacement card gets here have them put the $2400 on your credit card... I think there's a reasonableness standard that needs to apply here. 

It would still leave a sour taste in your mouth no matter what they did at that point. But truly accidents happen, they didn't lose it intentionally and now that they know there is a problem their going to make sure it never happens again. I just don't see what reasonable expectation customers see for businesses to abide by sometimes - just because WMart has deep pockets doesn't mean they owe you a $10,000 vacation, maybe $500 for your inconvenience. 

These are the kinds of lawsuits that clog our courtrooms - not completely frivolous but ridiculous demands. (And I'm not referring to YOU specifically, just the public in general)

i'd expect any business that was careless enough to mislay my cc to cover all of my out of pocket expenses.
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Luci

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5546 on: March 26, 2014, 09:13:06 AM »
This is why we have 3 credit cards.

I know it is said that the more credit cards a person has the more the credit score is affected. We know accidents like the above happen, either by us or a business, so we can cancel the lost card and continue living.

Even if the business is culpable and it works out in the long run, it is a major inconvenience, so we have ways to avoid that.

Yvaine

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5547 on: March 26, 2014, 09:17:06 AM »
I guess the thing is, if I'm about to go on vacation and you (the business) lose my credit card through no fault of mine, I expect you to move heaven and earth to do SOMETHING that'll make up for it immediately so that my vacation isn't disrupted. If power tools aren't practical, handing over some cash would be valid. But anything that leaves me with no money, no credit card, and no way to do anything about it until my vacation's over, would leave me with a very sour taste in my mouth,

Sure, but...it kind of feels like you're going off on me about it??  :-\  (a) This was at least five years ago. (b) I didn't drop the card. (c) I wasn't the manager either. This was just something I witnessed happen to a co-worker. I did help in the fruitless attempts to MacGyver the card out, which was the full extent of my involvement with the situation. I think Redneck Gravy is also correct that there are solutions involving the credit card company and emergency cards. You'd be totally within your rights to have it leave a bad taste in your mouth, too, of course. But I'm rather wishing I'd never related the story.

darling

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5548 on: March 26, 2014, 09:17:53 AM »
All I know is that if I were the manager in a case like that, you can bet that I would be tearing apart the counter, and comping their meal, and probably handing over a couple of gift cards, too. I'd get their card back. But I'm pretty stubborn.

laud_shy_girl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5549 on: March 26, 2014, 10:20:30 AM »
All I know is that if I were the manager in a case like that, you can bet that I would be tearing apart the counter, and comping their meal, and probably handing over a couple of gift cards, too. I'd get their card back. But I'm pretty stubborn.

The only problem with that is (and I am sure this has happened to others not just me) when the customer is calming the card was not returned but it was.

“For too long, we've assumed that there is a single template for human nature, which is why we diagnose most deviations as disorders. But the reality is that there are many different kinds of minds. And that's a very good thing.” - Jonah Lehrer