After my parents recent incident with ATT, I am glad I do not have them for a phone provider. Their line is now fixed but it took my mother nearly 3 days of fighting over the phone with a lot of people plus at one point I called on their behalf on their cell phone plus tweeted to the ATT customer twitter account on my phone to get things accomplished. The one agent promised a dispatch on Friday to fix the issue, and my mother documents stuff WELL then another said no that is not right, its Saturday. When that discussion was going on, I took the phone from my mother, explained to her: they are both senior citizens, my father has heart issues, my mother has a 90 year old mother in assisted living 3 hours away, you will do whatever you can to expedite the issue. The woman was insistent nothing was going to happen on Friday, it would be Saturday. I demanded her manager, and she refused me several times then hung up on me. I called back, explained again, and was assured someone would be out Saturday. My mother did call me Saturday evening after finding out it was an issue with the ATT box outside causing the problems which ATT had to fix for them. Makes me glad I do not have their landline service or any other service for that matter.