This isn't a "I'll never shop there again", but I'll definitely think twice before going to this particular location.
One of my favorite Mexican restaurants is La Hacienda Ranch. There's three locations that I know of, I usually go to one of two locations but tonight we decided to go to the third because we were on that side of town. It's Friday night, so they're typically PACKED, but we got lucky and were seated right away; getting a waiter who was like a magician - any time we asked for anything he brought it near immediately. At the end of the meal we asked for two to go boxes and the check. This is where things went bad.
They lost my husband's debit card. Five minutes after picking up the check DH says "I think they lost the card", I look behind me to see a manager, our waiter and multiple other waiters frantically searching all around the register with their phone flash lights. (restaurant has low lighting). Another five to ten minutes goes by, they're still frantically looking and no one has come to say anything to us so DH gets up and goes to ask if that's what happened. The waiter confirms that yes, they lost the card, and apologizes multiple times. We wait, and wait, and wait. I'm keeping a close eye on our bank account just in case it walked out with another customer who decides to go get gas with it or something. I note they had already swiped the card to pay for our meal.
Finally the manager comes over and apologizes, tells us she has voided the payment made with the card and is comping our meal, gives us vouchers for three meals free and takes our information so if they find the card they can call us. She assured us that she and the other manager on duty had both searched the waiter and would continue to look for the card, saying it would be easier once they closed as they could turn all the lights on. We went ahead and tipped the waiter about half of what we would have tipped had the card not been lost, as the service he provided the rest of the evening WAS good.
I placed a hold on the debit card so if it did/does walk out with anyone it can't be used and if we get it back we can simply reactive it. Otherwise it'll be canceled and have a new one sent.
But I really want to know how in ehell you lose a customer's debit card...