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• January 19, 2018, 01:53:28 PM

### Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2749708 times)

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#### Redneck Gravy

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5550 on: March 26, 2014, 03:32:07 PM »
I guess the thing is, if I'm about to go on vacation and you (the business) lose my credit card through no fault of mine, I expect you to move heaven and earth to do SOMETHING that'll make up for it immediately so that my vacation isn't disrupted. If power tools aren't practical, handing over some cash would be valid. But anything that leaves me with no money, no credit card, and no way to do anything about it until my vacation's over, would leave me with a very sour taste in my mouth,

This is the kind of thing that drives lawyers into Happy Heaven.  I would certainly understand the frustration - but what is it you really expect them to do?

The best possible solution is for the credit card company to overnight you a replacement card, if that's impossible then I have to wonder WHAT would really make you happy?

You have a $3000 line of credit on your card, is the business supposed to GIVE you$3000 so you can take a free vacation on them?  What if it's $10,000 would that make it better for you? What's the reasonable expectation here? If you planned on spending$2400 would you like the business to front you $2400 and then when your replacement card gets here have them put the$2400 on your credit card... I think there's a reasonableness standard that needs to apply here.

It would still leave a sour taste in your mouth no matter what they did at that point. But truly accidents happen, they didn't lose it intentionally and now that they know there is a problem their going to make sure it never happens again. I just don't see what reasonable expectation customers see for businesses to abide by sometimes - just because WMart has deep pockets doesn't mean they owe you a $10,000 vacation, maybe$500 for your inconvenience.

These are the kinds of lawsuits that clog our courtrooms - not completely frivolous but ridiculous demands. (And I'm not referring to YOU specifically, just the public in general)

i'd expect any business that was careless enough to mislay my cc to cover all of my out of pocket expenses.

Again, I think therein lies the question: what do you consider out of pocket expenses?

What exactly are you going to have to do "without" for the next 24/48 hours until a replacement card arrives?  If you had planned on paying for it with a credit card and now can't pay that way I have to wonder what you would do if you went somewhere and your credit card was not accepted - pay with another method or just not participate at that event/place?  What if your card were stolen, do you have a backup plan for that?

I'm the first to agree the business should not lose your cc and walk off scot free - but really what would you realistically expect them to pay out for that ?  They should bend over backwards to help you get a replacement card but truly after that what would be a reasonable expectation?

#### nayberry

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5551 on: March 26, 2014, 03:52:08 PM »
well for starters i'd expect them to pay any charges the cc company charge for overnighting a card to me.
baby berry arrived june 2016

#### Figgie

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5552 on: March 26, 2014, 04:23:01 PM »
While eating on a deck out over the ocean in a restaurant in Florida, the waiter took our credit card and it slipped out of his fingers.  It fell through the planks into the water and as we watched, a wave came in and the credit card disappeared into the ocean.

Accidents happen.  We were on vacation and going from place to place, so there was no way that the credit card company could overnight us a new card very easily. We've had credit cards overnighted to us at least a dozen times over the years and have never, ever been charged anything for that service.

I don't go on vacations with only one credit card.  It is too easy for cards to be compromised (I'm looking at you parking garage in Washington DC).     It is my responsibility to plan for those possibilities.

In the case of the credit card being dropped, the restaurant manager apologized and we used the restaurant phone (before the days of everyone having cell phones) to call the credit card company and cancel the card.  The restaurant manager comped us our meal and apologized again and again.  And while I didn't expect them to comp the meal, it did go a long way towards making me feel better about the hassles involved in us having to get the card reissued.

#### magicdomino

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5553 on: March 26, 2014, 04:54:13 PM »

I don't go on vacations with only one credit card.  It is too easy for cards to be compromised (I'm looking at you parking garage in Washington DC).     It is my responsibility to plan for those possibilities.

Agreed.  I also carry a back-up credit card in case the first one is damaged, stolen, lost, or frozen for "suspicious" transactions.  Last thing that I want on vacation is to be stranded in a strange place.  The back-up card and the credit card companies' contact numbers are stored in a different place (usually hidden in a suitcase) in case my purse or wallet is stolen.

#### gmatoy

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5554 on: March 26, 2014, 07:39:30 PM »

I don't go on vacations with only one credit card.  It is too easy for cards to be compromised (I'm looking at you parking garage in Washington DC).     It is my responsibility to plan for those possibilities.

Agreed.  I also carry a back-up credit card in case the first one is damaged, stolen, lost, or frozen for "suspicious" transactions.  Last thing that I want on vacation is to be stranded in a strange place.  The back-up card and the credit card companies' contact numbers are stored in a different place (usually hidden in a suitcase) in case my purse or wallet is stolen.

I have a way to e-mail myself the info in a type of code, which so far I have not had to use. I have had stuff stolen out of my checked suitcase from one airline. I think you are wise to hide it.

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• Not all those who wander are lost
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5555 on: March 27, 2014, 08:24:51 AM »
I have mobile banking in addition to cards, so I can transfer money to myself at a local bank with 24 hour delay at the most.
“All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

#### Mediancat

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• Posts: 134
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5556 on: March 27, 2014, 08:29:30 AM »
I guess the thing is, if I'm about to go on vacation and you (the business) lose my credit card through no fault of mine, I expect you to move heaven and earth to do SOMETHING that'll make up for it immediately so that my vacation isn't disrupted. If power tools aren't practical, handing over some cash would be valid. But anything that leaves me with no money, no credit card, and no way to do anything about it until my vacation's over, would leave me with a very sour taste in my mouth,

Sure, but...it kind of feels like you're going off on me about it??    (a) This was at least five years ago. (b) I didn't drop the card. (c) I wasn't the manager either. This was just something I witnessed happen to a co-worker. I did help in the fruitless attempts to MacGyver the card out, which was the full extent of my involvement with the situation. I think Redneck Gravy is also correct that there are solutions involving the credit card company and emergency cards. You'd be totally within your rights to have it leave a bad taste in your mouth, too, of course. But I'm rather wishing I'd never related the story.

I'm not going off on you at all. I'm sorry it came across as though I were. I'm expressing how frustrated I would be if it happened, and what my opinion would be. Nothing at you.

Rob
"In all of mankind's history, there has never been more damage done than by someone who 'thought they were doing the right thing'." -- Lucy, Peanuts

#### Psychopoesie

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• Posts: 2038
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5557 on: March 27, 2014, 09:02:22 AM »
The bookshop at my local uni, sadly. Have been buying my textbooks and recreational reading from them for over 20 years, on and off. The staff used to be so lovely and helpful too.

This semester, I ordered and paid for the textbook at their online shop and ticked the box to pick it up at the local branch. They were meant to notify me by txt when the book arrived, usually in a couple of days max.

Then I waited, and waited, and waited. I checked with the bookshop staff once or twice a week. I kept getting told "Yes, they had my order. They had my contact details. Should only be a couple more days." every time I asked. For four weeks.

I went in again. They still didn't have the book. So I said I didn't want to wait any longer, I just wanted a refund. Instead of doing that, the staff member left me at the counter without explanation for several minutes. On her return, she commented how it was funny that the computer said they had two copies but they were missing.

I asked again for a refund. The staff member said to come over to the side where there were registers.

So I did. She decided to serve someone else first, leaving me to waiting for the refund.

When it was my turn to go up to the counter, the staff member started chatting with her coworker about the missing textbook, telling him how the warehouse had lost the order. It was not a brief conversation.

By that time, I was really upset. When I said that I would like the refund *now* please, the two staff members seemed offended that I had broken into their chat. The refund was put through onto the card I made the purchase on (although it took several days for that to come through.)

I did end up contacting their head office to complain about what happened. The guy there actually said sorry for the stuff up with the textbook and sounded like he meant it. He also organised for two versions of the book to be delivered to the local branch within 24 hours (although I didn't even ask for them to do that).  His excellent response is the only reason I will give their online bookshop one more go. Next semester, I'll get the books delivered directly to my house. I won't willingly go to the local branch again.

• Member
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• Not all those who wander are lost
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5558 on: March 27, 2014, 09:24:46 AM »
That is ridiculous.

I no longer purchase books from the university bookstore, unless I can get them no other way. I can get everything else cheaper and faster from the internet using bookfinder dot com.

Example: My Human Anatomy class this fall. There are two required textbooks, and six recommended supplemental materials. Required books listed first.

University Bookstore Price                                                                     Online Price
$92.50 only available at the bookstore$91.45                                                                                                    $57.48$59.50                                                                                                    $3.00$62.20                                                                                                    $39.03$195.80                                                                                                  $109.83$69.00                                                                                                    $16.25 _______ ________$570.45 plus sales tax                                                                         $318.09 including the mandatory book written by the professor and only available at the bookstore. “All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost." -J.R.R Tolkien #### Psychopoesie • Member • Posts: 2038 ##### Re: "I'm never shopping THERE again!" Share your story! « Reply #5559 on: March 27, 2014, 09:30:23 AM » That is ridiculous. I no longer purchase books from the university bookstore, unless I can get them no other way. I can get everything else cheaper and faster from the internet using bookfinder dot com. Example: My Human Anatomy class this fall. There are two required textbooks, and six recommended supplemental materials. Required books listed first. University Bookstore Price Online Price$92.50 only available at the bookstore
$91.45$57.48
$59.50$3.00
$62.20$39.03
$195.80$109.83
$69.00$16.25
_______                                                                                                 ________
$570.45 plus sales tax$318.09 including the mandatory book written by the professor and only available at the bookstore.

Wow! That is a big difference. There is a heap more competition these days, even though I get a member's discount at the local uni bookshop, it wouldn't be worth that much. I have had a bit of a look online - sometimes it can be hard to find the right version of the book. Will have to give myself some extra time to look around online next semester.

#### MissRose

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5560 on: March 27, 2014, 09:43:11 AM »
Those prices are outrageous for books these days for college.  I wish I had the option of amazon.com when I was going, my sister got many of her college textbooks (as she graduated a few years ago) that way and she saved a lot.

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• Posts: 12030
• Not all those who wander are lost
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5561 on: March 27, 2014, 09:54:10 AM »
I was able to find two of mine via a subscription reading site this term, so they were free. I am now getting books for fall, since my discipline doesn't change books all the time like many do.
“All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

#### jedikaiti

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• A pie in the hand is worth two in the mail.
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5562 on: March 27, 2014, 12:46:34 PM »
That is ridiculous.

I no longer purchase books from the university bookstore, unless I can get them no other way. I can get everything else cheaper and faster from the internet using bookfinder dot com.

Example: My Human Anatomy class this fall. There are two required textbooks, and six recommended supplemental materials. Required books listed first.

University Bookstore Price                                                                     Online Price