even if i have to pay import fees, i'm never buying anything from this particular trader on amazon again.
trader is only amazon seller of WidgetA, its something i thought would be nice to have and isn't a necessity. however, when the box arrived instead of new version WidgetA, which i'd specifically chosen, i received oldwidgeta. and whilst they have been good about returning and (hopefully) refunding, the communication skills of the company as a whole are abysmal!! 3 days to get a response to any messages and then when arranging to return no notification of when the courier would arrive, except for when he arrived!!!
if the refund hasn't appeared by the end of this week i'm going over their heads and straight to amazon a-z claims.