Hertz. I had a reservation and arrived at their counter just in time to realize that they had no cars available, didn't know when any cars would be available, and didn't give a d**n when any cars would be available.
I ended up renting a car from Enterprise, who sympathized and gave me a discount based upon my plight.
But the reservation keeps the car here. Thats why you have the reservation.
See, you know how to take the reservation, you just dont know how to *hold* the reservation and thats really the most important part of the reservation, the holding. Anybody can just take them.
Last weekend, we were turning in an SUV at the closest Budget location.
Lady at the second person's line told them that she was there to pick up a mid-sized car. They handed her a key and pointed to an SUV, because they had no mid-sized cars. She started to have a hissy fit (rising voice and the tone that implies she's talking to people of limited understanding). She did NOT want to pay for an SUV, she'd reserved a mid-sized car and she wanted what she was paying for.
The desk clerk told her that she was getting the SUV at the mid-sized car price as there had not been any mid-sized cars turned in yet that day. The SUV was clean, gassed up, ready to go, and she had the keys. She would be charged ONLY the mid-sized car rate since the issue lay with Budget not having enough mid-sized cars on hand when she arrived to pick up her vehicle.
She was somewhat mollified, but was complaining to her companion on the way out the door that "they should have MADE those other people turn some cars in because she wanted a CAR and not an SUV".
Well, even if the rental vehicle is in the parking lot of an apartment complex or house next to the rental location (and is overdue for return) - the rental car company is not allowed to go pick it up....worked for an insurance company and sat next to the people who specialized in the rental car-related claims.