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Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2997841 times)

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MariaE

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5745 on: May 06, 2014, 01:13:39 AM »
Never, EVER, did I think that an airport rental car company would just NOT BE OPEN when a customer arrived to pick up their RESERVED and PAID FOR car.  Never.  Boggles the mind.  Customer service...apparently is absent at Alamo.

This is why I always check opening hours before renting a car. I don't want to end up in that situation.
 
Dane by birth, Kiwi by choice

iridaceae

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5746 on: May 06, 2014, 03:30:41 AM »
Never, EVER, did I think that an airport rental car company would just NOT BE OPEN when a customer arrived to pick up their RESERVED and PAID FOR car.  Never.  Boggles the mind.  Customer service...apparently is absent at Alamo.

It happens sometimes here in Tucson if the flight is delayed until 2 AM or something. Some seem to stay open until the last flight arrives and some seem to say "well I know we have 5 more flights due late because of weather delays but I'm outta here."
Nothing to see here.

Black Delphinium

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5747 on: May 06, 2014, 07:58:08 AM »
Never, EVER, did I think that an airport rental car company would just NOT BE OPEN when a customer arrived to pick up their RESERVED and PAID FOR car.  Never.  Boggles the mind.  Customer service...apparently is absent at Alamo.

It happens sometimes here in Tucson if the flight is delayed until 2 AM or something. Some seem to stay open until the last flight arrives and some seem to say "well I know we have 5 more flights due late because of weather delays but I'm outta here."
I can't really fault them if things are super delayed, as they are humans and they may have very legit reasons to need to go (kids at home/sitters, morning appt they couldn't reschedule,etc), but I will admit it does stink sometimes.
When angels go bad, they go worse than anyone. Remember, Lucifer was an angel. ~The Marquis De Carabas

iridaceae

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5748 on: May 06, 2014, 08:08:07 AM »
Some guests have said they've been told "yep we stay open told all the flights have arrived for the day!" though I suspect if they have rented out to everyone who reserved one *and* they are out of cars they probably do close before all flights have landed.
Nothing to see here.

Cali.in.UK

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5749 on: May 06, 2014, 08:16:19 AM »
This just happened two days ago! I was thinking of this thread.
I went to an Italian restaurant in my college town, I was with an Italian friend, BF and another friend who lived in Milan for years. This restaurant has good food and most (if not all) the staff are Italian, but this restaurant is in England.
We order our drinks, water and food. Drinks come quickly but then we wait, and wait, and wait for food and water. We finish our drinks and try unsuccessfully to get a server's attention for 15-20 minutes. Finally I catch one of them and he says "your food is coming!" without even stopping, and I had to call after him (not in a rude way) "can we please have some water?" He tries to make a joke about the water costing money, which I didn't think was super funny but my friends from Italy said it was a cultural thing.
Then the food FINALLY came (an hour after we ordered it) and the female server brought all condiments except for Parmesan (which we had last time) so I asked for some.
Server: Parmesan? That is not common in Italy! (laughing loudly and not exactly in a friendly way). You have cheese on your pizza. See (pointing at pizza like I am an idiot) you. Have cheese here. You don't need parmesan.
Me: (Face red at this point) Um, is it a problem? Can I not have parmesan?
Server: (Even louder) It is not common in Italy! But fine! (Loudly laughs while walking over to the condiment table. Then she comes back with the parmesan bowl but won't let me do it, she dumps multiple spoonfuls directly in the center of my pizza while laughing at me and saying things in Italian to my friends)
Me: Please stop! That's enough.
Server: No one in Italy has parmesan on their pizza (then walks off).

That is the worst I have ever been treated in a restaurant. The food was delicious, but I'm never going back there.

z_squared82

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5750 on: May 06, 2014, 08:18:44 AM »
Never, EVER, did I think that an airport rental car company would just NOT BE OPEN when a customer arrived to pick up their RESERVED and PAID FOR car.  Never.  Boggles the mind.  Customer service...apparently is absent at Alamo.

This is why I always check opening hours before renting a car. I don't want to end up in that situation.

I actually once arrived at the airport BEFORE the counter opened for the day. Don't know how I accomplished that. But they did have a sign at *A Company Counter* that *B Company Counter* would take care of my reservation. Don't know why Alamo in the OP's post didn't think to have a sign.

Black Delphinium

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5751 on: May 06, 2014, 08:32:21 AM »
Never, EVER, did I think that an airport rental car company would just NOT BE OPEN when a customer arrived to pick up their RESERVED and PAID FOR car.  Never.  Boggles the mind.  Customer service...apparently is absent at Alamo.

This is why I always check opening hours before renting a car. I don't want to end up in that situation.

I actually once arrived at the airport BEFORE the counter opened for the day. Don't know how I accomplished that. But they did have a sign at *A Company Counter* that *B Company Counter* would take care of my reservation. Don't know why Alamo in the OP's post didn't think to have a sign.
They might have, but the OP wasn't at the counters yet, they were waiting for a shuttle to take them to the counters.
When angels go bad, they go worse than anyone. Remember, Lucifer was an angel. ~The Marquis De Carabas

siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5752 on: May 06, 2014, 08:58:25 AM »
Not that she really has any choice, but my momís experience with my dadís former company and his pension, and the 3rd party company that administers it. My mom, while almost 80, has every one of her marbles, and does not suffer fools. Something goes wrong, and she is like a dog with a bone, and wonít let go until its been fixed to her satisfaction. Sheís not a complainer by any stretch, but stubborn.

BG: my dad worked for a big pharma company for close to 25 years, and took early retirement when they offered it. He chose the pension option that would pay less monthly, but would allow my mom to continue to get it, after he was gone, as he figured that would be the most likely scenario, and it was. End BG:

So mom now gets it, and at one point, realized that it was less than sheíd been getting (monthly auto deposit into her bank account). So she calls the plan administrator, repeatedly, and finally is told it had been an error on someoneís part, she had been receiving too much, and now the reduced amount was correct. Mom said, well, thatís fine, but why was I not notified of this? Well, um, um um. And asked for something in writing. Which took over a year, and multiple phone calls to get. And turned out to be a form letter. Mom was not pleased. And under various tax and pension laws, she also had to pay back the overpayment, which she was ok with. Things happen.

She was so irked about the impersonal form letter, she wrote a letter to the current CEO of said big pharm company. She basically said the whole situation was handled poorly, reflected poorly on the company, and also made the point that while she is very financially savvy, there may be others in the same situation who are not. She really just wanted to bring it to their attention, and make sure it didnít happen to anyone else, esp since it was a third party company handling the benefits. Within 2 days someone from the benefit dept of big pharma called her personally, and apologized, and also told her they were not happy with the way things had been handled, and would be making sure 3rd party company knew, and so on.  She also told my mom if she ever has any other issues, please call her directly.

heartmug

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5753 on: May 06, 2014, 11:36:38 AM »
When my dad was laid off from his job, he was told "You'll be getting two weeks' pay as severance."  His boss seemed to think my dad would be delighted by this news.  Little did Boss know that my mother, who has more financial savvy in her little finger than most people have in their entire bodies, had gone through my dad's contract with a fine-tooth comb.  Therefore, Dad said to Boss "Nice try, but my contract stipulates that I'm entitled to three months' severance."  Boss was not happy, but there was nothing he could do.

Excellent!  Reminds me of a one page form I had to give an 18 year old recently.  I told her she had to sign it and why.  She said "Should I read it first?"  I said "I recommend you always read anything before signing it."  She didn't.
One option in a tug of war with someone is just to drop the rope.

siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5754 on: May 06, 2014, 11:58:46 AM »
When my dad was laid off from his job, he was told "You'll be getting two weeks' pay as severance."  His boss seemed to think my dad would be delighted by this news.  Little did Boss know that my mother, who has more financial savvy in her little finger than most people have in their entire bodies, had gone through my dad's contract with a fine-tooth comb.  Therefore, Dad said to Boss "Nice try, but my contract stipulates that I'm entitled to three months' severance."  Boss was not happy, but there was nothing he could do.

Excellent!  Reminds me of a one page form I had to give an 18 year old recently.  I told her she had to sign it and why.  She said "Should I read it first?"  I said "I recommend you always read anything before signing it."  She didn't.

Reminds me of my BFF from college. Who is very smart, but oftentimes lacking in the common sense dept. Back before the economy tanked, I was getting upwards of 10-15 credit card apps a week in the mail. I joked to her one time they all look good initially, but when you read the fine print, not so much. She, who by the way is a sr. VP at one of the largest financial institutes in the US, one which issues hundreds of thousands of credit cards etc., said "you read the fine print?"

where's the head slap when you need one?

daen

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5755 on: May 06, 2014, 12:07:32 PM »
When my dad was laid off from his job, he was told "You'll be getting two weeks' pay as severance."  His boss seemed to think my dad would be delighted by this news.  Little did Boss know that my mother, who has more financial savvy in her little finger than most people have in their entire bodies, had gone through my dad's contract with a fine-tooth comb.  Therefore, Dad said to Boss "Nice try, but my contract stipulates that I'm entitled to three months' severance."  Boss was not happy, but there was nothing he could do.

Excellent!  Reminds me of a one page form I had to give an 18 year old recently.  I told her she had to sign it and why.  She said "Should I read it first?"  I said "I recommend you always read anything before signing it."  She didn't.

Reminds me of my BFF from college. Who is very smart, but oftentimes lacking in the common sense dept. Back before the economy tanked, I was getting upwards of 10-15 credit card apps a week in the mail. I joked to her one time they all look good initially, but when you read the fine print, not so much. She, who by the way is a sr. VP at one of the largest financial institutes in the US, one which issues hundreds of thousands of credit cards etc., said "you read the fine print?"

where's the head slap when you need one?

I don't suppose that she said it in an "oh, no, you're one of the ones we can't sucker by burying stuff in the fine print" sort of way?

I would prefer that to stupidity, I think. Not by much, but I would still prefer it.

Ms_Cellany

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5756 on: May 06, 2014, 12:11:56 PM »
I enjoyed listening to The Sweetie dissect a sales/tech guy for our alarm system. She'd cancelled our landline, and when I pointed out that made the security system not work, she called for the company to come and add wireless to it. Keep in mind that The Sweetie runs a regional sales team and takes no nonsense. I was in another room, so didn't hear it all.

The guy started out with good karma by loving on the kittens. Then he started describing the contract terms; not bad. Then he mentioned that the company can change the price without warning at any time.

The Sweetie: "If you can change the price without warning, then what's the point of having a contract?"'
Guy: (something about all companies work this way)
The Sweetie: "I've never heard of a practice where one party can unilaterally change a contract without penalty."
Guy: (inaudible)
The Sweetie: "That seems predatory to me. What protection do we have that you'll honor any of the other terms?"
Guy: (all companies work this way)
The Sweetie: "I'm sorry. I'm not willing to sign a contract when the other party is admitting in advance that they plan to violate it."

She called the phone company and got the landline back. As soon as our current contract is up, we're finding a different security company.
Bingle bongle dingle dangle yickity-do yickity-dah ping-pong lippy-toppy too tah.

Piratelvr1121

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5757 on: May 06, 2014, 12:42:41 PM »
I admire those who don't suffer fools. :)
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

alkira6

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5758 on: May 06, 2014, 01:43:38 PM »
Surprisingly enough, Zappos.  They were brilliant for years but over the last year every order I've put in has been wrong.  I used to be able to depend on them to overnight shoes and it was a true overnight - now "overnight" is 3-4 days later.  I've been sent the wrong size, wrong color, and even wrong shoe completely.  Customer service is wonderful, replacements sent at no cost to me, but this has become too much of a hassle.

Mollie

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5759 on: May 06, 2014, 02:50:19 PM »
Surprisingly enough, Zappos.  They were brilliant for years but over the last year every order I've put in has been wrong.  I used to be able to depend on them to overnight shoes and it was a true overnight - now "overnight" is 3-4 days later.  I've been sent the wrong size, wrong color, and even wrong shoe completely.  Customer service is wonderful, replacements sent at no cost to me, but this has become too much of a hassle.

Alkira, you should try ordering the wrong size and/or color. Maybe then you will get what you want.  >:D