Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 1210121 times)

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JenJay

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5775 on: April 17, 2014, 11:33:23 AM »
New Balance is actually really good about things like this. They sent my sister a prepaid bag to send in the defective ones and sent her a new pair at the same time. she had her new pair in three days and they e-mailed her with a follow up a few weeks later.

Thanks, I'll contact them directly!

Idlewildstudios

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5776 on: April 17, 2014, 11:57:36 AM »
Last month we had to travel out of state.  The day started with a 4 hour flight, followed with 1 1/2 hours of driving.  I also had a 2 hour doctor appointment in the middle.  At the end, we had DD in an evening swim event.  ( the trip was a combined 3 day swim meet for DD and an appointment with a medical specialist for me).  It was a LONG day.

At the swim event, we ended up parking in the lot of a WinCo Foods.  I have never shopped there before, but we needed some stuff for our stay, so I went in after DD swam that night and got what we needed.  I went through the self checkout with my stuff.  It totaled a little over $50.  I got out CC to pay, as we try to when traveling to save our cash for emergencies.  The payment options came up as Cash, Check, Debit, EBT or Other.  So I pressed Other.  Then a box came up that Attendent Has Been Notified to Assist You.

Attendent showed up and asked what the problem was.  I told her I simply trying to pay and wanted to use my CC.  Cue an angry glare from the assistant.

"Wedon't take credit cards here, use a debit card!!!"

I told her I was sorry, I was unaware that the store did not take CC and I did not have a debit card.

"Where is your checkbook?!! Write a check then!!!"

I told her I was from considerably out of state, and before I could ask my DD to run out to the car to ask DH for some cash, the assistant interrupted me with, in a very loud and angry tone,

" We don't take out of state checks!!  You have to pay now!!!  How are you going to pay!!!"

I then told her that if she would give me a moment, I would get the cash.  I apologized again for my unfamiliarity with their store policy, explained again I was from out of state and had never shopped their store before.  By then DD was back with the cash and I paid. We had not held up any other shoppers ( they had tons of lines open, and it took DD about 2 minutes to get the cash).

As we left, assistant called after us..." Next time you know!! You don't come in here if you aren't ready to pay!!!"

I simply replied calmly that we wouldn't ever come in again if she was an example of how they treated their customers.
« Last Edit: April 17, 2014, 12:01:09 PM by Idlewildstudios »

MommyPenguin

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5777 on: April 17, 2014, 12:38:20 PM »
I was a little concerned that I was going to have a story for this list.  I ordered an item on March 2nd.  It's a language-learning book that has two included CDs.  April 4th, I realized I not only didn't have my item, but had never even gotten a shipping notice.  So I emailed them.  I got a reply the next day with an apology, saying that they had been out of the book, had just had new ones arrive at the warehouse, and it would ship soon.  It apparently shipped *very* quickly, because the book arrived the 7th.

Unfortunately, the book arrived with one of the CDs broken beyond use.  :(  I *think* it was probably the mailman, as the book had been stuffed into my mailbox so that the book was curved.  It may have been broken earlier in the shipping process, though, I don't know.  Anyway, I emailed them that day, April 7th, to ask them for a replacement disk.  No response.  I emailed them again a few days or a week later... no response.

This was when I became concerned that I was going to lose all the money I'd put into a rather expensive book program (it's supposed to be very, very good).  Finally, though, I called them yesterday, and the woman sounded very concerned, asked me to email Peter (I already had), and to copy her (I already had), but I sent the emails again, and got a notice that the replacement went out.  The woman I talked to?  Turned out to be the owner/founder of the company.  Wow.

Asharah

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5778 on: April 17, 2014, 12:58:02 PM »
Stopped at a particular Giant Tuesday to pick up one thing. They had three self-checkouts, one was closed, one was Electronic Payment only, go through third lane pay cash. Instead of dispensing my change, $2 even, it disperses a separate slip of paper with my receipt and says I need to go to the service desk for my change. Nobody is at service desk. Meanwhile, somebody else wants to check out, but can't get machine to work because I haven't gotten my change yet. Cashier in another line gives me my change. Finally. So I use the self-service lane but have to then track down another human being to hand me my change.  ::)
Asharah

artk2002

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5779 on: April 17, 2014, 01:50:15 PM »
I nearly had a heart attack once when I pumped gas at my grocery store's station and saw my account balance was negative because they'd charged me $99 even though I'd only pumped about $10.  Turns out they do the hold thing, and by the time I got into the store to ask about it, the situation resolved itself and my account was no longer in the red. PHEW!

These and similar stories are why I no longer use my debit card where I can use a credit card instead. It can take longer for the hold to clear on the debit card, and it's my real money that's being held, vs my credit.
Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did do. So throw off the bow lines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover. -Mark Twain

Amanita

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5780 on: April 17, 2014, 02:40:49 PM »
Last month we had to travel out of state.  The day started with a 4 hour flight, followed with 1 1/2 hours of driving.  I also had a 2 hour doctor appointment in the middle.  At the end, we had DD in an evening swim event.  ( the trip was a combined 3 day swim meet for DD and an appointment with a medical specialist for me).  It was a LONG day.

At the swim event, we ended up parking in the lot of a WinCo Foods.  I have never shopped there before, but we needed some stuff for our stay, so I went in after DD swam that night and got what we needed.  I went through the self checkout with my stuff.  It totaled a little over $50.  I got out CC to pay, as we try to when traveling to save our cash for emergencies.  The payment options came up as Cash, Check, Debit, EBT or Other.  So I pressed Other.  Then a box came up that Attendent Has Been Notified to Assist You.

Attendent showed up and asked what the problem was.  I told her I simply trying to pay and wanted to use my CC.  Cue an angry glare from the assistant.

"Wedon't take credit cards here, use a debit card!!!"

I told her I was sorry, I was unaware that the store did not take CC and I did not have a debit card.

"Where is your checkbook?!! Write a check then!!!"

I told her I was from considerably out of state, and before I could ask my DD to run out to the car to ask DH for some cash, the assistant interrupted me with, in a very loud and angry tone,

" We don't take out of state checks!!  You have to pay now!!!  How are you going to pay!!!"

I then told her that if she would give me a moment, I would get the cash.  I apologized again for my unfamiliarity with their store policy, explained again I was from out of state and had never shopped their store before.  By then DD was back with the cash and I paid. We had not held up any other shoppers ( they had tons of lines open, and it took DD about 2 minutes to get the cash).

As we left, assistant called after us..." Next time you know!! You don't come in here if you aren't ready to pay!!!"

I simply replied calmly that we wouldn't ever come in again if she was an example of how they treated their customers.

Wow, I would complain to corporate about that one, that clerk was way the e-hell and gone over the line!

siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5781 on: April 17, 2014, 03:06:30 PM »
I nearly had a heart attack once when I pumped gas at my grocery store's station and saw my account balance was negative because they'd charged me $99 even though I'd only pumped about $10.  Turns out they do the hold thing, and by the time I got into the store to ask about it, the situation resolved itself and my account was no longer in the red. PHEW!

These and similar stories are why I no longer use my debit card where I can use a credit card instead. It can take longer for the hold to clear on the debit card, and it's my real money that's being held, vs my credit.

Me either. In the past, with my junky car, when I'd rent one to go on trips, I'd put the hold on my credit card, but when I'd return it, and pay, I would then use my debit. This way the hold was on my card (Am Ex, so no limit), and my bank account was ok.

I also refuse to use my debit card online or at any gas station, for the hold issue, but more importantly, if my card were compromised. Eventually, I'd get my money back, but in the meantime, i wouldn't have it. With a credit card, all I've ever done is dispute the charge, and not been out any money at all.

Lorelei_Evil

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5782 on: April 17, 2014, 06:01:30 PM »
Last month we had to travel out of state.  The day started with a 4 hour flight, followed with 1 1/2 hours of driving.  I also had a 2 hour doctor appointment in the middle.  At the end, we had DD in an evening swim event.  ( the trip was a combined 3 day swim meet for DD and an appointment with a medical specialist for me).  It was a LONG day.

At the swim event, we ended up parking in the lot of a WinCo Foods.  I have never shopped there before, but we needed some stuff for our stay, so I went in after DD swam that night and got what we needed.  I went through the self checkout with my stuff.  It totaled a little over $50.  I got out CC to pay, as we try to when traveling to save our cash for emergencies.  The payment options came up as Cash, Check, Debit, EBT or Other.  So I pressed Other.  Then a box came up that Attendent Has Been Notified to Assist You.

Attendent showed up and asked what the problem was.  I told her I simply trying to pay and wanted to use my CC.  Cue an angry glare from the assistant.

"Wedon't take credit cards here, use a debit card!!!"

I told her I was sorry, I was unaware that the store did not take CC and I did not have a debit card.

"Where is your checkbook?!! Write a check then!!!"

I told her I was from considerably out of state, and before I could ask my DD to run out to the car to ask DH for some cash, the assistant interrupted me with, in a very loud and angry tone,

" We don't take out of state checks!!  You have to pay now!!!  How are you going to pay!!!"

I then told her that if she would give me a moment, I would get the cash.  I apologized again for my unfamiliarity with their store policy, explained again I was from out of state and had never shopped their store before.  By then DD was back with the cash and I paid. We had not held up any other shoppers ( they had tons of lines open, and it took DD about 2 minutes to get the cash).

As we left, assistant called after us..." Next time you know!! You don't come in here if you aren't ready to pay!!!"

I simply replied calmly that we wouldn't ever come in again if she was an example of how they treated their customers.

I would type that up with some dates and locations and send it to corporate.

Otterpop

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5783 on: April 17, 2014, 09:43:58 PM »
Last month we had to travel out of state.  The day started with a 4 hour flight, followed with 1 1/2 hours of driving.  I also had a 2 hour doctor appointment in the middle.  At the end, we had DD in an evening swim event.  ( the trip was a combined 3 day swim meet for DD and an appointment with a medical specialist for me).  It was a LONG day.

At the swim event, we ended up parking in the lot of a WinCo Foods.  I have never shopped there before, but we needed some stuff for our stay, so I went in after DD swam that night and got what we needed.  I went through the self checkout with my stuff.  It totaled a little over $50.  I got out CC to pay, as we try to when traveling to save our cash for emergencies.  The payment options came up as Cash, Check, Debit, EBT or Other.  So I pressed Other.  Then a box came up that Attendent Has Been Notified to Assist You.

Attendent showed up and asked what the problem was.  I told her I simply trying to pay and wanted to use my CC.  Cue an angry glare from the assistant.

"Wedon't take credit cards here, use a debit card!!!"

I told her I was sorry, I was unaware that the store did not take CC and I did not have a debit card.

"Where is your checkbook?!! Write a check then!!!"

I told her I was from considerably out of state, and before I could ask my DD to run out to the car to ask DH for some cash, the assistant interrupted me with, in a very loud and angry tone,

" We don't take out of state checks!!  You have to pay now!!!  How are you going to pay!!!"

I then told her that if she would give me a moment, I would get the cash.  I apologized again for my unfamiliarity with their store policy, explained again I was from out of state and had never shopped their store before.  By then DD was back with the cash and I paid. We had not held up any other shoppers ( they had tons of lines open, and it took DD about 2 minutes to get the cash).

As we left, assistant called after us..." Next time you know!! You don't come in here if you aren't ready to pay!!!"

I simply replied calmly that we wouldn't ever come in again if she was an example of how they treated their customers.

I would type that up with some dates and locations and send it to corporate.

Absolutely!

zyrs

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5784 on: April 30, 2014, 02:47:16 AM »
So today my wife and I were driving and there was a sign that said "This store closing!  Everything 50% off!" at the local Sears store.

And it was sad, because Sears used to be the biggest retailer in the USA, but after both of our experiences with Sears even 50% off wasn't enough for us to stop and shop there.

Piratelvr1121

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5785 on: April 30, 2014, 09:58:50 AM »
The Sears anchor at our mall always has the best parking and the emptiest store.  You can always count on the parking lot near that one to be nearly empty, no matter what time of the year it is.
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

Last_Dance

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5786 on: April 30, 2014, 11:28:26 AM »
O_O my friend's husband works for Sears: I hope they're in a good location...
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heartmug

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5787 on: April 30, 2014, 12:02:29 PM »
The Sears anchor at our mall always has the best parking and the emptiest store.  You can always count on the parking lot near that one to be nearly empty, no matter what time of the year it is.

Same with my local Sears.
One option in a tug of war with someone is just to drop the rope.

Amara

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5788 on: April 30, 2014, 01:22:32 PM »
I don't remember if I have told this story or not but I never liked Sears. What made me hate them with a purple passion happened several years ago when I was trying to return several items I had received from Lands' End.

There was a cashier station near the door and two women, a young brunette and an older blonde, were there. I got the blonde woman who started to work on the return but had considerable difficulty since the items had come via an online order. But I was patient. Not long after she had started a man in his late twenties/early thirties came over. He was an assistant manager and the kind of person who you know is going to throw his (limited) weight around in an unpleasant manner.

And he did. He began berating the older woman, looking at her with complete contempt, not answering her questions, just staring coldly and in the ugliest manner possible. It was the look that said "you are garbage," and I hated him. It's a shame I didn't run over to the store manager's office but I don't know that it would have done any good (and I didn't have the courage anyway). I just waited--eventually he told the younger woman to help me and sent the older woman back out onto the sales floor--and then slunk out of there. She was cheerfully greeting others when I left, but I could feel her deep hurt and humiliation. And I vowed from that day on that I would spread this story as far and as wide as I could. He was so hateful and I can only hope that when Sears finally closes down he sinks into his dwelling muck and never comes back up.
« Last Edit: April 30, 2014, 01:34:51 PM by Amara »

MommyPenguin

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5789 on: April 30, 2014, 08:26:54 PM »
Wow, that's really sad, Amara.  :(


My husband had some trouble last weekend with Men's Wearhouse.  He was groomsman in a wedding, and all of the groomsmen had gone together to one Men's Wearhouse to order their tuxes, but then they were to pick them up at their local stores.  So he went to his local store on Friday to pick it up.  He had a limited amount of time.  When he came in, they got the bag for him and he took everything out of the bag, then checked it off the sheet as he put it back in the bag, so he could verify that it was all there.  Then he took the pants and jacket in to a fitting room to make sure they fit.  As he was taking them, the sales clerk tried to unpack all of the other items again.  My husband said, no, no, PLEASE leave them in the bag, they're all checked off and that way I know I have them.  He went into the fitting room, tried on the jacket and pants, and they fit.  He came back out and put them in the bag.  The store was empty.  He called out, but no sales clerk.  He had no idea where they had gone, but after waiting and calling for a few minutes, he just took his bag and went on his way, since he'd prepaid.

I'm sure you can see where this is going.  The sales clerk had, for some reason, taken everything out of the bag and put it somewhere else to store it.  So when my husband had added the jacket and pants to the bag, it had only contained the shirt and vest.  No tie, suspenders, cufflinks, handkerchief, or whatever all and sundry was supposed to go with it.

Not only that, but he hadn't realized that he *hadn't* paid for it in advance.  Apparently this was the part they were upset about, so they called the groom and told him.

My husband found out when we were on our way for the wedding, over an hour past the store's location in the opposite direction.  So he called other Men's Wearhouses and found one with the stuff he needed (although the tie wasn't quite the right thing, but close enough that you couldn't tell).  THIS Men's Wearhouse was fantastic, really went out of their way to help him and figure out what was going on, find him the right parts, etc.  Apparently the groom had had a similar experience with this location, where they had said, "We'll do whatever it takes to make it right."  Not only that, but my husband had brought in the shoes he'd been given at that bad location, which were terribly scuffed, and when they saw them, they immediately exchanged them for a pair of nice shiny shoes they had in stock and apologized that the bad store had let the shoes go out in such poor shape.

But not all locations are that good.  The groom had gone in to pick up his tux at his local location, and they had told him the price for it.  But there had been a deal when he got it that the groom's tux was free (for bringing them the business).  He reminded them of this deal, and they refused to honor the deal.  He's a really laid-back guy, so apparently he just paid it.  He had to practically beg them to wait on him when he walked in the store, too, as they did their best to ignore his presence completely.