Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 1102228 times)

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Katana_Geldar

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5775 on: April 16, 2014, 03:50:47 AM »
It's also handy if guests make off with the silverware ;)

iridaceae

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5776 on: April 16, 2014, 08:18:35 AM »
It's also handy if guests make off with the silverware ;)

These days it's very handy when we have people smoking in rooms. We don't allow smoking in our rooms and charge a hefty fee - over $200- if you do. Since people are specifically made aware of our charge and have to sign that they understand this st check in we won't hesitate to charge.

RegionMom

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5777 on: April 16, 2014, 11:17:03 AM »
I will try to make this a Shopping Story with a hold-
when we travel, we try to use cash, hidden around various places on our persons and stuff and vehicle, so if something is stolen, we still have money, and we keep wallets on our person with CC;s. 

But in the last few years, it is very rare to find a hotel that will take a payment in cash.  They want a card, for the hold.

See, usually you pay the night before you sleep.  So you can leave as early as you wish the next morning, often no need to stop at front desk.  But, what if you trashed the room?  Charged a movie?  Took towels?  etc...   Housekeeping would not discover till several hours later.  So, you get the "hold" put on your card. 

Say you want to pay in the morn, after you have used the room.  Same thing- how do they know ALL you did was sleep?  What if you snuck in a pet and it made a mess?  What if you had room service and said, "charge it to my room" and then hit the road before front desk assessed your final bill?

Those are reasons for a hold.

For the No Shopping there again-

DH and I have realized that Hotels that DO accept cash are often the ones that charge by the hour, and are NOT the kind we wish to stay at with our children.  Plus, we prefer hotels that offer family breakfast, and these places only seem to offer morning glories and nooners.

(If you do not know what those are, do not ask here)   8) :o
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JenJay

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5778 on: April 16, 2014, 07:48:50 PM »
I'm done at my local Famous Footwear. We've had pretty good luck with the kids shoes, they almost always outgrow them before they wear a pair out. Considering how often they have BOGO1/2 I consider them a good deal.

YDS has a pair of New Balance tennies that wore through the end. It's like the stitching came undone around the toes and they were starting to open. He'd had them over 6 months so I took him to buy new ones. He chose another pair of the same brand, which I didn't notice or probably would have asked him to get something else. That was just over a month ago and the other day he brought them to me - same issue. He only wears them for school so they still look brand new except for a little bit of dirt and scuffs on the bottoms, so DH and I decided to go in and see if there was anything the store could do.

As soon as I approached the counter I let the cashier know that I didn't have the receipt. She asked for my rewards card number and said if it's been less than 30 days it'll be in the system, it wasn't. Then she asked for the debit card to see if that would pull it up, it didn't. She said "It looks like it's been more than 30 days so I can't find it. Let me get the manager and see what we can do." At this point I really appreciated the trouble she'd gone to and I understood that we might be out of luck.

The reason I won't be back? The manager came up to the counter acting all annoyed, did not even look at us let alone greet us, picked up the shoes and checked the bottoms (yes, they've been worn), said "I can't do anything with these.", set them down, and walked away.

Um no. I know people try to pull scams and return old shoes. If he had actually spoken to me and said "I'm so sorry but unfortunately without a receipt I can't even give you an exchange, let alone a refund." I would have understood. Refusing to even look at me while acting like I'm trying to rip you off for a pair of obviously crap shoes? That's a customer service fail. I'll go to other FF stores but not his, and there won't be any more New Balance shoes, either.

deadbody

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5779 on: April 17, 2014, 08:51:31 AM »
I'm done at my local Famous Footwear. We've had pretty good luck with the kids shoes, they almost always outgrow them before they wear a pair out. Considering how often they have BOGO1/2 I consider them a good deal.

YDS has a pair of New Balance tennies that wore through the end. It's like the stitching came undone around the toes and they were starting to open. He'd had them over 6 months so I took him to buy new ones. He chose another pair of the same brand, which I didn't notice or probably would have asked him to get something else. That was just over a month ago and the other day he brought them to me - same issue. He only wears them for school so they still look brand new except for a little bit of dirt and scuffs on the bottoms, so DH and I decided to go in and see if there was anything the store could do.

As soon as I approached the counter I let the cashier know that I didn't have the receipt. She asked for my rewards card number and said if it's been less than 30 days it'll be in the system, it wasn't. Then she asked for the debit card to see if that would pull it up, it didn't. She said "It looks like it's been more than 30 days so I can't find it. Let me get the manager and see what we can do." At this point I really appreciated the trouble she'd gone to and I understood that we might be out of luck.

The reason I won't be back? The manager came up to the counter acting all annoyed, did not even look at us let alone greet us, picked up the shoes and checked the bottoms (yes, they've been worn), said "I can't do anything with these.", set them down, and walked away.

Um no. I know people try to pull scams and return old shoes. If he had actually spoken to me and said "I'm so sorry but unfortunately without a receipt I can't even give you an exchange, let alone a refund." I would have understood. Refusing to even look at me while acting like I'm trying to rip you off for a pair of obviously crap shoes? That's a customer service fail. I'll go to other FF stores but not his, and there won't be any more New Balance shoes, either.

Wow, I had the exact opposite experience there.  I bought a pair of shoes for disc golf (and only disc golf) after a few wearings the seam on the inside of the right foot split.  I didn't have the receipt, and they were definitely worn, the manager let me exchange them for another similar pair with no hassle at all.

siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5780 on: April 17, 2014, 09:07:57 AM »
I'm done at my local Famous Footwear. We've had pretty good luck with the kids shoes, they almost always outgrow them before they wear a pair out. Considering how often they have BOGO1/2 I consider them a good deal.

YDS has a pair of New Balance tennies that wore through the end. It's like the stitching came undone around the toes and they were starting to open. He'd had them over 6 months so I took him to buy new ones. He chose another pair of the same brand, which I didn't notice or probably would have asked him to get something else. That was just over a month ago and the other day he brought them to me - same issue. He only wears them for school so they still look brand new except for a little bit of dirt and scuffs on the bottoms, so DH and I decided to go in and see if there was anything the store could do.

As soon as I approached the counter I let the cashier know that I didn't have the receipt. She asked for my rewards card number and said if it's been less than 30 days it'll be in the system, it wasn't. Then she asked for the debit card to see if that would pull it up, it didn't. She said "It looks like it's been more than 30 days so I can't find it. Let me get the manager and see what we can do." At this point I really appreciated the trouble she'd gone to and I understood that we might be out of luck.

The reason I won't be back? The manager came up to the counter acting all annoyed, did not even look at us let alone greet us, picked up the shoes and checked the bottoms (yes, they've been worn), said "I can't do anything with these.", set them down, and walked away.

Um no. I know people try to pull scams and return old shoes. If he had actually spoken to me and said "I'm so sorry but unfortunately without a receipt I can't even give you an exchange, let alone a refund." I would have understood. Refusing to even look at me while acting like I'm trying to rip you off for a pair of obviously crap shoes? That's a customer service fail. I'll go to other FF stores but not his, and there won't be any more New Balance shoes, either.

Wow, I had the exact opposite experience there.  I bought a pair of shoes for disc golf (and only disc golf) after a few wearings the seam on the inside of the right foot split.  I didn't have the receipt, and they were definitely worn, the manager let me exchange them for another similar pair with no hassle at all.

I had a similar issue with DSW. Bought a pair of Clark's clogs, and after just a few wearings, the top of the inside, at the heel, was rubbing away. I had the receipt, so I figured no biggie. NOpe, they claimed they couldn't return them wihtout the BOX, or I could contact Clark's directly. I was not happy since they were less than a month old. Then they said, well, if you can FIND a box in the store, we can use that for wahtever info they needed. I did, but really? I work in retail so I get that its frustrating when someone brings back defective merchandise, and we have no tag, no receipt, but we try and do whatever we can.

Might be a long shot, but what if you contacted FF corporate or NB directly, and explained the sitaution? You might get it resolved that way.

alkira6

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5781 on: April 17, 2014, 09:35:34 AM »
New Balance is actually really good about things like this. They sent my sister a prepaid bag to send in the defective ones and sent her a new pair at the same time. she had her new pair in three days and they e-mailed her with a follow up a few weeks later.

laud_shy_girl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5782 on: April 17, 2014, 11:04:08 AM »
I've been told at a few discount shoe shops when I tell them I don't want the box, that I can't return them without it. Its because the supplier wont take it back unboxed. The shop having non generic boxes and having different brands means they would have to eat the cost.

I do agree about attitude making a difference. DH had his debit card cloned. He called his bank as soon as he realized and while it was end of day a fraud call he should have still been dealt with there and then.

The girl on the phones response was. "Sorry my computers shut down, you will have to call back tomorrow"  :o

Totally ignoring the fact that she should not have answered the phone if she couldn't do her job, her entire "to bad, so sad, not my problem" left me seething.

I have done the job she is doing and at the very least she could have transfered to lost and stolen to stop anymore activity, and then told DH to call back tomorrow to open an investigation. Which would have been fine, as the account was safe.

I got DH  to do just that and the L&S CSR was horrified at her attitude and that she had no idea how to handle a fraud account.

I am trying really hard to get DH to switch banks over this or at the very least complain so the girl can be retrained.
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JenJay

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5783 on: April 17, 2014, 11:33:23 AM »
New Balance is actually really good about things like this. They sent my sister a prepaid bag to send in the defective ones and sent her a new pair at the same time. she had her new pair in three days and they e-mailed her with a follow up a few weeks later.

Thanks, I'll contact them directly!

Idlewildstudios

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5784 on: April 17, 2014, 11:57:36 AM »
Last month we had to travel out of state.  The day started with a 4 hour flight, followed with 1 1/2 hours of driving.  I also had a 2 hour doctor appointment in the middle.  At the end, we had DD in an evening swim event.  ( the trip was a combined 3 day swim meet for DD and an appointment with a medical specialist for me).  It was a LONG day.

At the swim event, we ended up parking in the lot of a WinCo Foods.  I have never shopped there before, but we needed some stuff for our stay, so I went in after DD swam that night and got what we needed.  I went through the self checkout with my stuff.  It totaled a little over $50.  I got out CC to pay, as we try to when traveling to save our cash for emergencies.  The payment options came up as Cash, Check, Debit, EBT or Other.  So I pressed Other.  Then a box came up that Attendent Has Been Notified to Assist You.

Attendent showed up and asked what the problem was.  I told her I simply trying to pay and wanted to use my CC.  Cue an angry glare from the assistant.

"Wedon't take credit cards here, use a debit card!!!"

I told her I was sorry, I was unaware that the store did not take CC and I did not have a debit card.

"Where is your checkbook?!! Write a check then!!!"

I told her I was from considerably out of state, and before I could ask my DD to run out to the car to ask DH for some cash, the assistant interrupted me with, in a very loud and angry tone,

" We don't take out of state checks!!  You have to pay now!!!  How are you going to pay!!!"

I then told her that if she would give me a moment, I would get the cash.  I apologized again for my unfamiliarity with their store policy, explained again I was from out of state and had never shopped their store before.  By then DD was back with the cash and I paid. We had not held up any other shoppers ( they had tons of lines open, and it took DD about 2 minutes to get the cash).

As we left, assistant called after us..." Next time you know!! You don't come in here if you aren't ready to pay!!!"

I simply replied calmly that we wouldn't ever come in again if she was an example of how they treated their customers.
« Last Edit: April 17, 2014, 12:01:09 PM by Idlewildstudios »

MommyPenguin

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5785 on: April 17, 2014, 12:38:20 PM »
I was a little concerned that I was going to have a story for this list.  I ordered an item on March 2nd.  It's a language-learning book that has two included CDs.  April 4th, I realized I not only didn't have my item, but had never even gotten a shipping notice.  So I emailed them.  I got a reply the next day with an apology, saying that they had been out of the book, had just had new ones arrive at the warehouse, and it would ship soon.  It apparently shipped *very* quickly, because the book arrived the 7th.

Unfortunately, the book arrived with one of the CDs broken beyond use.  :(  I *think* it was probably the mailman, as the book had been stuffed into my mailbox so that the book was curved.  It may have been broken earlier in the shipping process, though, I don't know.  Anyway, I emailed them that day, April 7th, to ask them for a replacement disk.  No response.  I emailed them again a few days or a week later... no response.

This was when I became concerned that I was going to lose all the money I'd put into a rather expensive book program (it's supposed to be very, very good).  Finally, though, I called them yesterday, and the woman sounded very concerned, asked me to email Peter (I already had), and to copy her (I already had), but I sent the emails again, and got a notice that the replacement went out.  The woman I talked to?  Turned out to be the owner/founder of the company.  Wow.

Asharah

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5786 on: April 17, 2014, 12:58:02 PM »
Stopped at a particular Giant Tuesday to pick up one thing. They had three self-checkouts, one was closed, one was Electronic Payment only, go through third lane pay cash. Instead of dispensing my change, $2 even, it disperses a separate slip of paper with my receipt and says I need to go to the service desk for my change. Nobody is at service desk. Meanwhile, somebody else wants to check out, but can't get machine to work because I haven't gotten my change yet. Cashier in another line gives me my change. Finally. So I use the self-service lane but have to then track down another human being to hand me my change.  ::)
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artk2002

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5787 on: April 17, 2014, 01:50:15 PM »
I nearly had a heart attack once when I pumped gas at my grocery store's station and saw my account balance was negative because they'd charged me $99 even though I'd only pumped about $10.  Turns out they do the hold thing, and by the time I got into the store to ask about it, the situation resolved itself and my account was no longer in the red. PHEW!

These and similar stories are why I no longer use my debit card where I can use a credit card instead. It can take longer for the hold to clear on the debit card, and it's my real money that's being held, vs my credit.
Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did do. So throw off the bow lines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover. -Mark Twain

Amanita

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5788 on: April 17, 2014, 02:40:49 PM »
Last month we had to travel out of state.  The day started with a 4 hour flight, followed with 1 1/2 hours of driving.  I also had a 2 hour doctor appointment in the middle.  At the end, we had DD in an evening swim event.  ( the trip was a combined 3 day swim meet for DD and an appointment with a medical specialist for me).  It was a LONG day.

At the swim event, we ended up parking in the lot of a WinCo Foods.  I have never shopped there before, but we needed some stuff for our stay, so I went in after DD swam that night and got what we needed.  I went through the self checkout with my stuff.  It totaled a little over $50.  I got out CC to pay, as we try to when traveling to save our cash for emergencies.  The payment options came up as Cash, Check, Debit, EBT or Other.  So I pressed Other.  Then a box came up that Attendent Has Been Notified to Assist You.

Attendent showed up and asked what the problem was.  I told her I simply trying to pay and wanted to use my CC.  Cue an angry glare from the assistant.

"Wedon't take credit cards here, use a debit card!!!"

I told her I was sorry, I was unaware that the store did not take CC and I did not have a debit card.

"Where is your checkbook?!! Write a check then!!!"

I told her I was from considerably out of state, and before I could ask my DD to run out to the car to ask DH for some cash, the assistant interrupted me with, in a very loud and angry tone,

" We don't take out of state checks!!  You have to pay now!!!  How are you going to pay!!!"

I then told her that if she would give me a moment, I would get the cash.  I apologized again for my unfamiliarity with their store policy, explained again I was from out of state and had never shopped their store before.  By then DD was back with the cash and I paid. We had not held up any other shoppers ( they had tons of lines open, and it took DD about 2 minutes to get the cash).

As we left, assistant called after us..." Next time you know!! You don't come in here if you aren't ready to pay!!!"

I simply replied calmly that we wouldn't ever come in again if she was an example of how they treated their customers.

Wow, I would complain to corporate about that one, that clerk was way the e-hell and gone over the line!

siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5789 on: April 17, 2014, 03:06:30 PM »
I nearly had a heart attack once when I pumped gas at my grocery store's station and saw my account balance was negative because they'd charged me $99 even though I'd only pumped about $10.  Turns out they do the hold thing, and by the time I got into the store to ask about it, the situation resolved itself and my account was no longer in the red. PHEW!

These and similar stories are why I no longer use my debit card where I can use a credit card instead. It can take longer for the hold to clear on the debit card, and it's my real money that's being held, vs my credit.

Me either. In the past, with my junky car, when I'd rent one to go on trips, I'd put the hold on my credit card, but when I'd return it, and pay, I would then use my debit. This way the hold was on my card (Am Ex, so no limit), and my bank account was ok.

I also refuse to use my debit card online or at any gas station, for the hold issue, but more importantly, if my card were compromised. Eventually, I'd get my money back, but in the meantime, i wouldn't have it. With a credit card, all I've ever done is dispute the charge, and not been out any money at all.