Wow, that's really sad, Amara.
My husband had some trouble last weekend with Men's Wearhouse. He was groomsman in a wedding, and all of the groomsmen had gone together to one Men's Wearhouse to order their tuxes, but then they were to pick them up at their local stores. So he went to his local store on Friday to pick it up. He had a limited amount of time. When he came in, they got the bag for him and he took everything out of the bag, then checked it off the sheet as he put it back in the bag, so he could verify that it was all there. Then he took the pants and jacket in to a fitting room to make sure they fit. As he was taking them, the sales clerk tried to unpack all of the other items again. My husband said, no, no, PLEASE leave them in the bag, they're all checked off and that way I know I have them. He went into the fitting room, tried on the jacket and pants, and they fit. He came back out and put them in the bag. The store was empty. He called out, but no sales clerk. He had no idea where they had gone, but after waiting and calling for a few minutes, he just took his bag and went on his way, since he'd prepaid.
I'm sure you can see where this is going. The sales clerk had, for some reason, taken everything out of the bag and put it somewhere else to store it. So when my husband had added the jacket and pants to the bag, it had only contained the shirt and vest. No tie, suspenders, cufflinks, handkerchief, or whatever all and sundry was supposed to go with it.
Not only that, but he hadn't realized that he *hadn't* paid for it in advance. Apparently this was the part they were upset about, so they called the groom and told him.
My husband found out when we were on our way for the wedding, over an hour past the store's location in the opposite direction. So he called other Men's Wearhouses and found one with the stuff he needed (although the tie wasn't quite the right thing, but close enough that you couldn't tell). THIS Men's Wearhouse was fantastic, really went out of their way to help him and figure out what was going on, find him the right parts, etc. Apparently the groom had had a similar experience with this location, where they had said, "We'll do whatever it takes to make it right." Not only that, but my husband had brought in the shoes he'd been given at that bad location, which were terribly scuffed, and when they saw them, they immediately exchanged them for a pair of nice shiny shoes they had in stock and apologized that the bad store had let the shoes go out in such poor shape.
But not all locations are that good. The groom had gone in to pick up his tux at his local location, and they had told him the price for it. But there had been a deal when he got it that the groom's tux was free (for bringing them the business). He reminded them of this deal, and they refused to honor the deal. He's a really laid-back guy, so apparently he just paid it. He had to practically beg them to wait on him when he walked in the store, too, as they did their best to ignore his presence completely.