Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 1142470 times)

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Lorelei_Evil

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5790 on: April 17, 2014, 06:01:30 PM »
Last month we had to travel out of state.  The day started with a 4 hour flight, followed with 1 1/2 hours of driving.  I also had a 2 hour doctor appointment in the middle.  At the end, we had DD in an evening swim event.  ( the trip was a combined 3 day swim meet for DD and an appointment with a medical specialist for me).  It was a LONG day.

At the swim event, we ended up parking in the lot of a WinCo Foods.  I have never shopped there before, but we needed some stuff for our stay, so I went in after DD swam that night and got what we needed.  I went through the self checkout with my stuff.  It totaled a little over $50.  I got out CC to pay, as we try to when traveling to save our cash for emergencies.  The payment options came up as Cash, Check, Debit, EBT or Other.  So I pressed Other.  Then a box came up that Attendent Has Been Notified to Assist You.

Attendent showed up and asked what the problem was.  I told her I simply trying to pay and wanted to use my CC.  Cue an angry glare from the assistant.

"Wedon't take credit cards here, use a debit card!!!"

I told her I was sorry, I was unaware that the store did not take CC and I did not have a debit card.

"Where is your checkbook?!! Write a check then!!!"

I told her I was from considerably out of state, and before I could ask my DD to run out to the car to ask DH for some cash, the assistant interrupted me with, in a very loud and angry tone,

" We don't take out of state checks!!  You have to pay now!!!  How are you going to pay!!!"

I then told her that if she would give me a moment, I would get the cash.  I apologized again for my unfamiliarity with their store policy, explained again I was from out of state and had never shopped their store before.  By then DD was back with the cash and I paid. We had not held up any other shoppers ( they had tons of lines open, and it took DD about 2 minutes to get the cash).

As we left, assistant called after us..." Next time you know!! You don't come in here if you aren't ready to pay!!!"

I simply replied calmly that we wouldn't ever come in again if she was an example of how they treated their customers.

I would type that up with some dates and locations and send it to corporate.

Otterpop

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5791 on: April 17, 2014, 09:43:58 PM »
Last month we had to travel out of state.  The day started with a 4 hour flight, followed with 1 1/2 hours of driving.  I also had a 2 hour doctor appointment in the middle.  At the end, we had DD in an evening swim event.  ( the trip was a combined 3 day swim meet for DD and an appointment with a medical specialist for me).  It was a LONG day.

At the swim event, we ended up parking in the lot of a WinCo Foods.  I have never shopped there before, but we needed some stuff for our stay, so I went in after DD swam that night and got what we needed.  I went through the self checkout with my stuff.  It totaled a little over $50.  I got out CC to pay, as we try to when traveling to save our cash for emergencies.  The payment options came up as Cash, Check, Debit, EBT or Other.  So I pressed Other.  Then a box came up that Attendent Has Been Notified to Assist You.

Attendent showed up and asked what the problem was.  I told her I simply trying to pay and wanted to use my CC.  Cue an angry glare from the assistant.

"Wedon't take credit cards here, use a debit card!!!"

I told her I was sorry, I was unaware that the store did not take CC and I did not have a debit card.

"Where is your checkbook?!! Write a check then!!!"

I told her I was from considerably out of state, and before I could ask my DD to run out to the car to ask DH for some cash, the assistant interrupted me with, in a very loud and angry tone,

" We don't take out of state checks!!  You have to pay now!!!  How are you going to pay!!!"

I then told her that if she would give me a moment, I would get the cash.  I apologized again for my unfamiliarity with their store policy, explained again I was from out of state and had never shopped their store before.  By then DD was back with the cash and I paid. We had not held up any other shoppers ( they had tons of lines open, and it took DD about 2 minutes to get the cash).

As we left, assistant called after us..." Next time you know!! You don't come in here if you aren't ready to pay!!!"

I simply replied calmly that we wouldn't ever come in again if she was an example of how they treated their customers.

I would type that up with some dates and locations and send it to corporate.

Absolutely!

zyrs

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5792 on: April 30, 2014, 02:47:16 AM »
So today my wife and I were driving and there was a sign that said "This store closing!  Everything 50% off!" at the local Sears store.

And it was sad, because Sears used to be the biggest retailer in the USA, but after both of our experiences with Sears even 50% off wasn't enough for us to stop and shop there.

Piratelvr1121

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5793 on: April 30, 2014, 09:58:50 AM »
The Sears anchor at our mall always has the best parking and the emptiest store.  You can always count on the parking lot near that one to be nearly empty, no matter what time of the year it is.
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Last_Dance

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5794 on: April 30, 2014, 11:28:26 AM »
O_O my friend's husband works for Sears: I hope they're in a good location...
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heartmug

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5795 on: April 30, 2014, 12:02:29 PM »
The Sears anchor at our mall always has the best parking and the emptiest store.  You can always count on the parking lot near that one to be nearly empty, no matter what time of the year it is.

Same with my local Sears.
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Amara

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5796 on: April 30, 2014, 01:22:32 PM »
I don't remember if I have told this story or not but I never liked Sears. What made me hate them with a purple passion happened several years ago when I was trying to return several items I had received from Lands' End.

There was a cashier station near the door and two women, a young brunette and an older blonde, were there. I got the blonde woman who started to work on the return but had considerable difficulty since the items had come via an online order. But I was patient. Not long after she had started a man in his late twenties/early thirties came over. He was an assistant manager and the kind of person who you know is going to throw his (limited) weight around in an unpleasant manner.

And he did. He began berating the older woman, looking at her with complete contempt, not answering her questions, just staring coldly and in the ugliest manner possible. It was the look that said "you are garbage," and I hated him. It's a shame I didn't run over to the store manager's office but I don't know that it would have done any good (and I didn't have the courage anyway). I just waited--eventually he told the younger woman to help me and sent the older woman back out onto the sales floor--and then slunk out of there. She was cheerfully greeting others when I left, but I could feel her deep hurt and humiliation. And I vowed from that day on that I would spread this story as far and as wide as I could. He was so hateful and I can only hope that when Sears finally closes down he sinks into his dwelling muck and never comes back up.
« Last Edit: April 30, 2014, 01:34:51 PM by Amara »

MommyPenguin

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5797 on: April 30, 2014, 08:26:54 PM »
Wow, that's really sad, Amara.  :(


My husband had some trouble last weekend with Men's Wearhouse.  He was groomsman in a wedding, and all of the groomsmen had gone together to one Men's Wearhouse to order their tuxes, but then they were to pick them up at their local stores.  So he went to his local store on Friday to pick it up.  He had a limited amount of time.  When he came in, they got the bag for him and he took everything out of the bag, then checked it off the sheet as he put it back in the bag, so he could verify that it was all there.  Then he took the pants and jacket in to a fitting room to make sure they fit.  As he was taking them, the sales clerk tried to unpack all of the other items again.  My husband said, no, no, PLEASE leave them in the bag, they're all checked off and that way I know I have them.  He went into the fitting room, tried on the jacket and pants, and they fit.  He came back out and put them in the bag.  The store was empty.  He called out, but no sales clerk.  He had no idea where they had gone, but after waiting and calling for a few minutes, he just took his bag and went on his way, since he'd prepaid.

I'm sure you can see where this is going.  The sales clerk had, for some reason, taken everything out of the bag and put it somewhere else to store it.  So when my husband had added the jacket and pants to the bag, it had only contained the shirt and vest.  No tie, suspenders, cufflinks, handkerchief, or whatever all and sundry was supposed to go with it.

Not only that, but he hadn't realized that he *hadn't* paid for it in advance.  Apparently this was the part they were upset about, so they called the groom and told him.

My husband found out when we were on our way for the wedding, over an hour past the store's location in the opposite direction.  So he called other Men's Wearhouses and found one with the stuff he needed (although the tie wasn't quite the right thing, but close enough that you couldn't tell).  THIS Men's Wearhouse was fantastic, really went out of their way to help him and figure out what was going on, find him the right parts, etc.  Apparently the groom had had a similar experience with this location, where they had said, "We'll do whatever it takes to make it right."  Not only that, but my husband had brought in the shoes he'd been given at that bad location, which were terribly scuffed, and when they saw them, they immediately exchanged them for a pair of nice shiny shoes they had in stock and apologized that the bad store had let the shoes go out in such poor shape.

But not all locations are that good.  The groom had gone in to pick up his tux at his local location, and they had told him the price for it.  But there had been a deal when he got it that the groom's tux was free (for bringing them the business).  He reminded them of this deal, and they refused to honor the deal.  He's a really laid-back guy, so apparently he just paid it.  He had to practically beg them to wait on him when he walked in the store, too, as they did their best to ignore his presence completely.

pierrotlunaire0

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5798 on: April 30, 2014, 09:32:58 PM »
The Sears anchor at our mall always has the best parking and the emptiest store.  You can always count on the parking lot near that one to be nearly empty, no matter what time of the year it is.

Same with my local Sears.

My sister and I always joke that if the local Sears has 5 cars in the parking lot, they are doing record business.
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Dazi

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5799 on: May 01, 2014, 06:37:11 AM »
The Sears anchor at our mall always has the best parking and the emptiest store.  You can always count on the parking lot near that one to be nearly empty, no matter what time of the year it is.

Same with my local Sears.

My sister and I always joke that if the local Sears has 5 cars in the parking lot, they are doing record business.

I just don't get this.  My local Sears is one of the best stores in the whole mall. Great associates, clean, organized, polite managers, wonderful merchandise.  The only problem I have with the whole store, is there are never enough people to check out customers and that is with every clothing department station manned with at least two people.
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Slartibartfast

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5800 on: May 02, 2014, 05:49:21 AM »
Our microwave died recently, so I had the joy of finding a new one.  I was really happy with my experience at Best Buy (I'm probably the only one on the Internet to say that) - I walked in, told the guy what I wanted, he pointed me to exactly the perfect microwave, and I was out of there five minutes later.  I actually made a point of asking for a manager to compliment the employee for knowing his stock so well - I had kind of expected to spend half an hour awkwardly perusing small print with an employee who tried to be helpful but didn't know anything about their product.

Well.

As it turns out, the new microwave had a flaw in the door - there's a plastic sheet thingy over the mesh of the door, and mine was wrinkled.  Which let steam in, making the front window fog up so you couldn't see anything while the food cooked.  It also steamed up the window with the timer, which I'm assuming would probably cause some problems with the electronics over time.  Additionally, the "sensor cook" and "popcorn" settings - which are supposed to automatically figure out how long to cook all on their own - both produced burned food.  Obviously not just a defect with this particular microwave, then.

So I went to return it yesterday.  (I'd had it about a week; their return policy says 10 days with receipt for any reason, then a bit past that for actual defective merchandise.)

It took forever.  The lady kept arguing with me about whether the microwave was actually broken.  She plugged it in at the counter and turned it on (with nothing in it - never do that!) to prove that it worked.  She argued that the wrinkled plastic on the door was a protective sheet you were supposed to remove.  (It wasn't.)  She utterly did not get the concept that even if the microwave was perfectly fine, they still had to take it back according to their policy.  As it so happened, it was defective, but I was within the 10-day window and they would have been required to take it back even if I just didn't like the color.  Eventually she asked a co-worker, who looked at her like she was nuts and said yes, she should just refund my card  ::)

And that's how I ended up at Sears.  Which was not as fun a purchasing experience (microwaves aren't home appliances, apparently, they're mattresses or luggage, and kept on the complete opposite side of the store) but I now have an even cheaper microwave which appears to be working fine so far  :P

Yvaine

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5801 on: May 02, 2014, 09:35:11 AM »
The Sears anchor at our mall always has the best parking and the emptiest store.  You can always count on the parking lot near that one to be nearly empty, no matter what time of the year it is.

Same with my local Sears.

My sister and I always joke that if the local Sears has 5 cars in the parking lot, they are doing record business.

I just don't get this.  My local Sears is one of the best stores in the whole mall. Great associates, clean, organized, polite managers, wonderful merchandise.  The only problem I have with the whole store, is there are never enough people to check out customers and that is with every clothing department station manned with at least two people.

Ours is terribly annoying. I've gotten some good deals there, but they're uber pushy about credit cards at the checkout and I know a lot of people who've had issues with warranty/repair matters.

Reika

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5802 on: May 02, 2014, 09:41:26 AM »
Yeah, I'm totally done with Igloo, called for an update about the defective ice maker I returned to them. The rep said "It can take up to 3 weeks to 68 weeks."

Flabbergasted I asked, "up to 68 weeks? Am I hearing this correctly."

"Yes, up to 68 weeks."

Once I'm over my incandescent rage at my ongoing issues, I'm going to post the very unhappy letter I'm working here for advice if folks don't mind.

Shalamar

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5803 on: May 02, 2014, 09:51:40 AM »
Reika, is it possible that clerk misread some paperwork and it actually said "6 to 8 weeks"?  Otherwise, yikes.

I just remembered one - way, WAY back in the day, I was shopping for a grad dress.  There was a mother and daughter in the store doing the same thing.  The daughter was a bit heavy (I only mention this because it's relevant to the story) and looked very downtrodden and depressed, like she would rather have been doing anything else.  The clerk came up to them and started talking to them about what kind of dresses they were looking for.  The mother did all the talking - the daughter just stared at the ground.  Okay, so far it's an uncomfortable and sad sight, but nothing to say "I'll never shop there again" ...

... until the clerk looked at the daughter and suddenly exclaimed "Are you not wearing a BRA?"  The poor girl mumbled something.  "Are you KIDDING?  With YOUR shape, you HAVE to wear a bra!  What's WRONG with you?"  :o

And what was the mother doing through this horrible tirade?  Nodding, with a smug "told you so" expression on her face.  >:(

That poor girl.  I often wonder what happened to her.  (And no, I didn't buy my dress there.  I got the heck out of there before the clerk started berating ME for wearing the wrong shoes, or something.)

siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5804 on: May 02, 2014, 10:19:03 AM »
Working in retail and being told that customes like my store better than locations closer to them just confirms that its not necessarily the company, but the individual location. There are some we try and avoid like the plague if we need to do a search for items for a customer. They're that bad.