Not that she really has any choice, but my mom’s experience with my dad’s former company and his pension, and the 3rd party company that administers it. My mom, while almost 80, has every one of her marbles, and does not suffer fools. Something goes wrong, and she is like a dog with a bone, and won’t let go until its been fixed to her satisfaction. She’s not a complainer by any stretch, but stubborn.
BG: my dad worked for a big pharma company for close to 25 years, and took early retirement when they offered it. He chose the pension option that would pay less monthly, but would allow my mom to continue to get it, after he was gone, as he figured that would be the most likely scenario, and it was. End BG:
So mom now gets it, and at one point, realized that it was less than she’d been getting (monthly auto deposit into her bank account). So she calls the plan administrator, repeatedly, and finally is told it had been an error on someone’s part, she had been receiving too much, and now the reduced amount was correct. Mom said, well, that’s fine, but why was I not notified of this? Well, um, um um. And asked for something in writing. Which took over a year, and multiple phone calls to get. And turned out to be a form letter. Mom was not pleased. And under various tax and pension laws, she also had to pay back the overpayment, which she was ok with. Things happen.
She was so irked about the impersonal form letter, she wrote a letter to the current CEO of said big pharm company. She basically said the whole situation was handled poorly, reflected poorly on the company, and also made the point that while she is very financially savvy, there may be others in the same situation who are not. She really just wanted to bring it to their attention, and make sure it didn’t happen to anyone else, esp since it was a third party company handling the benefits. Within 2 days someone from the benefit dept of big pharma called her personally, and apologized, and also told her they were not happy with the way things had been handled, and would be making sure 3rd party company knew, and so on. She also told my mom if she ever has any other issues, please call her directly.