I've got two unfortunately
1) My parents want to remodel their bathroom. They'd looked into it 3 years ago, but weren't ready to spend the amount they'd have needed to to get what they wanted. Now that they are ready, they've budgeted $20k and got a quote from a new contractor in the area. My mom wasn't thrilled with the design and they redesigned it, but she still remembered the company they'd originally spoken to and gotten an estimate from. So she called them asking for an appointment and mentioned that she'd had them over about 3 years ago and she'd remembered them now that they were ready to do the project. She was told that someone would be in touch - cue phone call from the guy who'd viewed their house last time.
He was super confrontational and asks well "what changed? why should I think that you're actually going to go through with it this time?" and starts berating my mother and ranting about how people think it is okay to just call them in on a whim with no serious intent. After my mom listened to a bit of it, she summoned up an inner steel spine I didn't think she had and coolly informed him that she had no intention of convincing him that she was serious and that she no longer wanted him to give her an estimate. Cue back-tracking on his end, but she simply restated, "No, I don't want an estimate from you anymore, there are any number of other contractors in the area who I'd much prefer to work with now," and ended the call.
She told me that she didn't know if he was the owner himself or else she would have called and informed them of their loss of business at his hands. I did ask how far they'd gone with them last time (was wondering if he was feeling burned or something) and she basically said that this was what had her most confused - all they'd done was come to the house, gone over what she had in mind, and named a sum. My parents talked it over, decided it wasn't the right time for it, and called them to let them know.
2) My sister just finished her residency and my parents decided to give a lunch for family and friends at a popular Middle Eastern Restaurant in the city. It is very popular for large gatherings - my cousin had her post-wedding wrap-up brunch there with the whole family - and for their buffet. They now have two locations that are doing very well. My mom called two months in advance to book a party of 25. They have three rooms - one is quite large with a bar in the back and in the past they've set up the buffet there with tables around it. They have another medium sized room and then a smaller room where they've put parties of larger groups in the past. After making multiple confirmations, we show up to a restaurant that is so packed with people that there is barely room to walk. The restaurant for reasons I can't understand booked two parties of 100 people, plus our party of 25, and was still taking walk-in diners. That in and of itself could be okay since they have capacity to seat that many, but here is the part that makes me want to tear my hair out - they put the buffet in the small room.
My parent's party was shoved in the back of the small room with walk-ins seated towards the front, with one buffet right by the door and 250 people all trying to get food. I watched as walk-ins were offered drinks while my parents had to corner a waiter to demand water and drinks be offered at our tables after 30+ minutes had passed. Our guests could barely get food - the queue was impossibly long and when they arrived, they had to fight just to get in the room where we were seated. Included in our guests - my mom's uncle who just had heart surgery but made a huge effort to come anyways, my sister's attending who helped her get a job and has given her hundreds of dollars in gifts - my parents were mortified. The restaurant wouldn't even apologize and tried to blame the guests for the confusion (which made no sense!). After they way they treated us, we will not be going back - I don't care how good their dill rice is - and I know our family members who live in the area and would normally eat there frequently were ticked off as well.