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"I'm never shopping THERE again!" Share your story!

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PastryGoddess:

--- Quote from: ScubaGirl on June 24, 2014, 07:56:54 AM ---
--- Quote from: ladyknight1 on June 24, 2014, 07:49:03 AM ---Make your story into a social media mess for them. On their facebook page, write a review and mention all the details pertinent. I would also go on Tripadvisor and do the same.

--- End quote ---
Do I need a facebook account to get to their facebook page?  I've never quite understood facebook.  Thanks for the suggestion of TripAdvisor.  I use their site frequently.


--- End quote ---

You can tweet via text message with no account.  But they won't be able to respond

z_squared82:

--- Quote from: ScubaGirl on June 24, 2014, 07:40:26 AM ---Southwest Airlines

We were eating lunch at a restaurant on our way to the airport. This was on a Thursday and we were flying to Fort Lauderdale to catch a cruise on Saturday.  I received an email from Southwest saying they had cancelled our flight.  We were suppose to fly to Baltimore (just a stop, didn't have to change planes) and then on.  Well, the leg from Baltimore to Fort Lauderdale was cancelled.  Sorry for the inconvenience.  I got online (thankfully we had our iPad with us) as well as called them.  There was no way to get us down there on Thursday and only 1 seat was left for their flights Friday.  That was it.  She offered no more.  I asked if they could book us on another airline.  No.  I asked if they flew out of Chicago.  Good news!  They have a direct flight on Friday.  Oops, that one only has 1 seat.  Hey, found another!  But, it will cost $360 PER TICKET more to get that flight.  I was dumbfounded.  Charge us double what we paid because they cancelled our flights?!  I had asked why it was cancelled and she said she didn't really know but it looks like there were a lot of delays by air traffic control.  Uh, what?  So our option was to lose a day of vacation, drive to Chicago, lose the $ on the hotel we had reserved in Fort Lauderdale for that night AND pay $720 for the privilege to fly Southwest out of Chicago.  Not my finest moment but I told her coolly/calmly that we would drive to Fort Lauderdale before we paid them more money (which would have been about a 24 hour drive).  Thankfully we were able to fly Allegaint Air that evening to Orlando and rented a car and drove to Fort Lauderdale.  We were still ahead money-wise than Southwest's solution.  I'm hoping to get Southwest to reimburse us for the rental car but I'm not hopeful.

--- End quote ---

Dang.

No, they won't reimburse you for the rental car, but since you didn't use the flight b/c of a change they made, they should refund the tickets. Or, at least that's what Delta would do. Sometimes I think the cheaper airlines are cheaper only b/c they really don't care about customer service.

BarensMom:

--- Quote from: z_squared82 on June 24, 2014, 08:16:07 AM ---
--- Quote from: ScubaGirl on June 24, 2014, 07:40:26 AM ---Southwest Airlines

We were eating lunch at a restaurant on our way to the airport. This was on a Thursday and we were flying to Fort Lauderdale to catch a cruise on Saturday.  I received an email from Southwest saying they had cancelled our flight.  We were suppose to fly to Baltimore (just a stop, didn't have to change planes) and then on.  Well, the leg from Baltimore to Fort Lauderdale was cancelled.  Sorry for the inconvenience.  I got online (thankfully we had our iPad with us) as well as called them.  There was no way to get us down there on Thursday and only 1 seat was left for their flights Friday.  That was it.  She offered no more.  I asked if they could book us on another airline.  No.  I asked if they flew out of Chicago.  Good news!  They have a direct flight on Friday.  Oops, that one only has 1 seat.  Hey, found another!  But, it will cost $360 PER TICKET more to get that flight.  I was dumbfounded.  Charge us double what we paid because they cancelled our flights?!  I had asked why it was cancelled and she said she didn't really know but it looks like there were a lot of delays by air traffic control.  Uh, what?  So our option was to lose a day of vacation, drive to Chicago, lose the $ on the hotel we had reserved in Fort Lauderdale for that night AND pay $720 for the privilege to fly Southwest out of Chicago.  Not my finest moment but I told her coolly/calmly that we would drive to Fort Lauderdale before we paid them more money (which would have been about a 24 hour drive).  Thankfully we were able to fly Allegaint Air that evening to Orlando and rented a car and drove to Fort Lauderdale.  We were still ahead money-wise than Southwest's solution.  I'm hoping to get Southwest to reimburse us for the rental car but I'm not hopeful.

--- End quote ---

Dang.

No, they won't reimburse you for the rental car, but since you didn't use the flight b/c of a change they made, they should refund the tickets. Or, at least that's what Delta would do. Sometimes I think the cheaper airlines are cheaper only b/c they really don't care about customer service.

--- End quote ---

If they give you any difficulty, call your credit card company and dispute it.  You can request it for either partial refund or for the full amount.

When Hertz messed up my reservation made through and paid to SW Vacations, I requested a refund and got the runaround (first 3 days, then 10 days, then was told they would have to "investigate" and it would take up to 30 days).  I finally called VISA and put the amount of the rental (~$200) into dispute.  A few days later, the refund for that amount appeared in my account.

Black Delphinium:

--- Quote from: z_squared82 on June 24, 2014, 08:16:07 AM ---Dang.

No, they won't reimburse you for the rental car, but since you didn't use the flight b/c of a change they made, they should refund the tickets. Or, at least that's what Delta would do. Sometimes I think the cheaper airlines are cheaper only b/c they really don't care about customer service.

--- End quote ---
That is what I tell people all the time about "budget" services- Customer Service is a great way to cut overheard, because by the time they need it, you already have their money.

ScubaGirl:
We received a full refund that day.  I just can't wrap my mind around the fact that is was totally logical to the Service Rep to charge us double to fly out of a different city.  They had the empty seats, they had our money, and it would have gone a long way to rectify the situation.  Now they did not have our money and possibly those seats were empty on the flight down (which was direct and had to cost them less to fly than our original flight).

I figured out how to post on their website and facebook page.  I'm not holding my breath or anything. 

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