Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 1186900 times)

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Mediancat

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5970 on: June 20, 2014, 09:28:27 AM »
Yeah, that's what I meant--  a vendor through Amazon. I was blanking on the word "vendor." But it was through Amazon Prime.

Rob
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ScubaGirl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5971 on: June 24, 2014, 08:40:26 AM »
Southwest Airlines

We were eating lunch at a restaurant on our way to the airport. This was on a Thursday and we were flying to Fort Lauderdale to catch a cruise on Saturday.  I received an email from Southwest saying they had cancelled our flight.  We were suppose to fly to Baltimore (just a stop, didn't have to change planes) and then on.  Well, the leg from Baltimore to Fort Lauderdale was cancelled.  Sorry for the inconvenience.  I got online (thankfully we had our iPad with us) as well as called them.  There was no way to get us down there on Thursday and only 1 seat was left for their flights Friday.  That was it.  She offered no more.  I asked if they could book us on another airline.  No.  I asked if they flew out of Chicago.  Good news!  They have a direct flight on Friday.  Oops, that one only has 1 seat.  Hey, found another!  But, it will cost $360 PER TICKET more to get that flight.  I was dumbfounded.  Charge us double what we paid because they cancelled our flights?!  I had asked why it was cancelled and she said she didn't really know but it looks like there were a lot of delays by air traffic control.  Uh, what?  So our option was to lose a day of vacation, drive to Chicago, lose the $ on the hotel we had reserved in Fort Lauderdale for that night AND pay $720 for the privilege to fly Southwest out of Chicago.  Not my finest moment but I told her coolly/calmly that we would drive to Fort Lauderdale before we paid them more money (which would have been about a 24 hour drive).  Thankfully we were able to fly Allegaint Air that evening to Orlando and rented a car and drove to Fort Lauderdale.  We were still ahead money-wise than Southwest's solution.  I'm hoping to get Southwest to reimburse us for the rental car but I'm not hopeful. 

ladyknight1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5972 on: June 24, 2014, 08:49:03 AM »
Make your story into a social media mess for them. On their facebook page, write a review and mention all the details pertinent. I would also go on Tripadvisor and do the same.

ScubaGirl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5973 on: June 24, 2014, 08:56:54 AM »
Make your story into a social media mess for them. On their facebook page, write a review and mention all the details pertinent. I would also go on Tripadvisor and do the same.
Do I need a facebook account to get to their facebook page?  I've never quite understood facebook.  Thanks for the suggestion of TripAdvisor.  I use their site frequently.

ladyknight1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5974 on: June 24, 2014, 08:57:54 AM »
You might be able to post as a guest on their facebook page.

PastryGoddess

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5975 on: June 24, 2014, 09:05:10 AM »
Make your story into a social media mess for them. On their facebook page, write a review and mention all the details pertinent. I would also go on Tripadvisor and do the same.
Do I need a facebook account to get to their facebook page?  I've never quite understood facebook.  Thanks for the suggestion of TripAdvisor.  I use their site frequently.


You can tweet via text message with no account.  But they won't be able to respond

z_squared82

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5976 on: June 24, 2014, 09:16:07 AM »
Southwest Airlines

We were eating lunch at a restaurant on our way to the airport. This was on a Thursday and we were flying to Fort Lauderdale to catch a cruise on Saturday.  I received an email from Southwest saying they had cancelled our flight.  We were suppose to fly to Baltimore (just a stop, didn't have to change planes) and then on.  Well, the leg from Baltimore to Fort Lauderdale was cancelled.  Sorry for the inconvenience.  I got online (thankfully we had our iPad with us) as well as called them.  There was no way to get us down there on Thursday and only 1 seat was left for their flights Friday.  That was it.  She offered no more.  I asked if they could book us on another airline.  No.  I asked if they flew out of Chicago.  Good news!  They have a direct flight on Friday.  Oops, that one only has 1 seat.  Hey, found another!  But, it will cost $360 PER TICKET more to get that flight.  I was dumbfounded.  Charge us double what we paid because they cancelled our flights?!  I had asked why it was cancelled and she said she didn't really know but it looks like there were a lot of delays by air traffic control.  Uh, what?  So our option was to lose a day of vacation, drive to Chicago, lose the $ on the hotel we had reserved in Fort Lauderdale for that night AND pay $720 for the privilege to fly Southwest out of Chicago.  Not my finest moment but I told her coolly/calmly that we would drive to Fort Lauderdale before we paid them more money (which would have been about a 24 hour drive).  Thankfully we were able to fly Allegaint Air that evening to Orlando and rented a car and drove to Fort Lauderdale.  We were still ahead money-wise than Southwest's solution.  I'm hoping to get Southwest to reimburse us for the rental car but I'm not hopeful.

Dang.

No, they won't reimburse you for the rental car, but since you didn't use the flight b/c of a change they made, they should refund the tickets. Or, at least that's what Delta would do. Sometimes I think the cheaper airlines are cheaper only b/c they really don't care about customer service.

BarensMom

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5977 on: June 24, 2014, 09:23:15 AM »
Southwest Airlines

We were eating lunch at a restaurant on our way to the airport. This was on a Thursday and we were flying to Fort Lauderdale to catch a cruise on Saturday.  I received an email from Southwest saying they had cancelled our flight.  We were suppose to fly to Baltimore (just a stop, didn't have to change planes) and then on.  Well, the leg from Baltimore to Fort Lauderdale was cancelled.  Sorry for the inconvenience.  I got online (thankfully we had our iPad with us) as well as called them.  There was no way to get us down there on Thursday and only 1 seat was left for their flights Friday.  That was it.  She offered no more.  I asked if they could book us on another airline.  No.  I asked if they flew out of Chicago.  Good news!  They have a direct flight on Friday.  Oops, that one only has 1 seat.  Hey, found another!  But, it will cost $360 PER TICKET more to get that flight.  I was dumbfounded.  Charge us double what we paid because they cancelled our flights?!  I had asked why it was cancelled and she said she didn't really know but it looks like there were a lot of delays by air traffic control.  Uh, what?  So our option was to lose a day of vacation, drive to Chicago, lose the $ on the hotel we had reserved in Fort Lauderdale for that night AND pay $720 for the privilege to fly Southwest out of Chicago.  Not my finest moment but I told her coolly/calmly that we would drive to Fort Lauderdale before we paid them more money (which would have been about a 24 hour drive).  Thankfully we were able to fly Allegaint Air that evening to Orlando and rented a car and drove to Fort Lauderdale.  We were still ahead money-wise than Southwest's solution.  I'm hoping to get Southwest to reimburse us for the rental car but I'm not hopeful.

Dang.

No, they won't reimburse you for the rental car, but since you didn't use the flight b/c of a change they made, they should refund the tickets. Or, at least that's what Delta would do. Sometimes I think the cheaper airlines are cheaper only b/c they really don't care about customer service.

If they give you any difficulty, call your credit card company and dispute it.  You can request it for either partial refund or for the full amount.

When Hertz messed up my reservation made through and paid to SW Vacations, I requested a refund and got the runaround (first 3 days, then 10 days, then was told they would have to "investigate" and it would take up to 30 days).  I finally called VISA and put the amount of the rental (~$200) into dispute.  A few days later, the refund for that amount appeared in my account.

Black Delphinium

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5978 on: June 24, 2014, 09:24:10 AM »
Dang.

No, they won't reimburse you for the rental car, but since you didn't use the flight b/c of a change they made, they should refund the tickets. Or, at least that's what Delta would do. Sometimes I think the cheaper airlines are cheaper only b/c they really don't care about customer service.
That is what I tell people all the time about "budget" services- Customer Service is a great way to cut overheard, because by the time they need it, you already have their money.
When angels go bad, they go worse than anyone. Remember, Lucifer was an angel. ~The Marquis De Carabas

ScubaGirl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5979 on: June 24, 2014, 09:53:31 AM »
We received a full refund that day.  I just can't wrap my mind around the fact that is was totally logical to the Service Rep to charge us double to fly out of a different city.  They had the empty seats, they had our money, and it would have gone a long way to rectify the situation.  Now they did not have our money and possibly those seats were empty on the flight down (which was direct and had to cost them less to fly than our original flight).

I figured out how to post on their website and facebook page.  I'm not holding my breath or anything. 

Shalamar

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5980 on: June 24, 2014, 10:49:10 AM »
I vowed never to fly United again after they cancelled my flight from Chicago to Scranton.  Why?  Because, when I asked for the reason for the cancellation, the employee looked at me calmly and said "Because of the weather."  I looked outside - it was a beautiful day with no clouds in sight.  "What weather?" (thinking maybe there was something going on, perhaps in Scranton, of which I was unaware).  "There's weather.  Let's just leave it at that."

I found out later that the pilots were going through a labour dispute and decided to simply not fly that day.    >:(

knitwicca

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5981 on: June 24, 2014, 11:04:31 AM »
I have had wonderful results with Southwest Airlines.  Great customer service and the flights were never a problem.

However.....Delta.  Never again will Delta airlines see a penny of my money.
When my step-daughter (L) graduated college, her dad booked us first class, non-stop flights from Orlando to Ontario, California.
We arrived at the Orlando airport, checked our luggage, boarded the plane and were seated in the third of 5 rows in the first class section.

The plane departed on time.
The flight attendant began at the front of the first class area offering two meal choices.
When she finished with the row in front of us, she turned to walk away. I stopped her and asked if we were going to only have what was available or would she return to take our orders.
She replied that there was only enough food for the forward rows. The rest of us in first class could purchase food from the business class attendant if we chose. (remember, non-stop flight of 5 hours)

About 20 minutes into the flight, the pilot announced that we were being diverted due to weather so the trip would take "a bit longer than planned".
We circled North Carolina until the plane was forced to land and sit on the tarmac, well away from the airport, due to weather and running low on fuel.
We sat on the tarmac for a while. I got up to use the restroom. The attendant who was in the galley kicked my ankle (very purposefully) and yelled at me for leaving my seat. She then shoved me into the lap of the man in the first row.

After about two hours, the fuel truck arrived, filled the tanks and the plane took off.
We landed in Atlanta in the midst of a horrendous storm.  I realize that weather issues can cause massive issues for air travel so I figured we would be rebooked to arrive in California the following day. 

Only the first 10 people off the plane were given vouchers for hotels. The rest of us had to first make our way to the front desks to arrange a flight out for the next day then find a hotel that had rooms available.
I arrived at the front desk of the Atlanta airport and was told that I could not rebook my flight because it was an international flight. Apparently the agents did not know there was a difference between Ontario, Canada, and Ontario, California.  :o   Next I was told that then-husband or I could get onto a flight at 7am (by now it was nearly 2am) to Minneapolis with a 3 hour lay-over before continuing to St. Louis with a connection to LAX the day after.  The one of us who did not take that flight would be sent (a) back to Orlando around 10am or (b) might get a seat to California at some point within the next several days.  (remember we were trying to attend L's graduation)


After several minutes of commiserating with the desk agent over the difficulty of getting seats rebooked,  maintaining a calm demeanor, and being as accommodating as possible to her obvious stress, the desk agent was finally able to get both of us on a flight to Salt Lake city then on to LAX so that we could arrive at our daughter's college graduation.

Ironically,  DD's bf had called while I was talking with the agent and let us know that our luggage had been delivered to their house.  ???

I sent a hard-copy letter as well as an email to Delta to let them know how unhappy I was with their service.  I recognized that air travel is weather dependent but reiterated that there was no excuse for the flight attendant's assault on me nor for not having adequate meals in stock for the limited number of first class seats nor for the fact that their own (trained and experienced) booking agents were unable to differentiate between California and Canada.

I received a reply from Delta corporate headquarters which essentially said "our attendants would never kick or shove a customer, we always have more than adequate food for our first class seats and you are lucky you ever reached your intended destination" 

Worst customer service reply I ever saw.

ScubaGirl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5982 on: June 24, 2014, 11:25:51 AM »
We received a full refund that day.  I just can't wrap my mind around the fact that is was totally logical to the Service Rep to charge us double to fly out of a different city.  They had the empty seats, they had our money, and it would have gone a long way to rectify the situation.  Now they did not have our money and possibly those seats were empty on the flight down (which was direct and had to cost them less to fly than our original flight).

I figured out how to post on their website and facebook page.  I'm not holding my breath or anything.

I no longer see my post on their facebook page.  Could they have deleted it?

JenJay

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5983 on: June 24, 2014, 11:33:10 AM »
We received a full refund that day.  I just can't wrap my mind around the fact that is was totally logical to the Service Rep to charge us double to fly out of a different city.  They had the empty seats, they had our money, and it would have gone a long way to rectify the situation.  Now they did not have our money and possibly those seats were empty on the flight down (which was direct and had to cost them less to fly than our original flight).

I figured out how to post on their website and facebook page.  I'm not holding my breath or anything.

I no longer see my post on their facebook page.  Could they have deleted it?

Yes. Do you see other customer posts? Some business pages are set to only allow posts by the admin of the page so customer posts will be hidden or deleted within moments.

If you do see other customer posts, do you have a friend with a Facebook account who would be willing to "like" the airline and then repost your comments on their own page? If they mention the airline that will allow them to link the page to the post, causing it to show up on the airline's page, and they can't remove it.

ScubaGirl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5984 on: June 24, 2014, 11:37:26 AM »
We received a full refund that day.  I just can't wrap my mind around the fact that is was totally logical to the Service Rep to charge us double to fly out of a different city.  They had the empty seats, they had our money, and it would have gone a long way to rectify the situation.  Now they did not have our money and possibly those seats were empty on the flight down (which was direct and had to cost them less to fly than our original flight).

I figured out how to post on their website and facebook page.  I'm not holding my breath or anything.

I no longer see my post on their facebook page.  Could they have deleted it?

Yes. Do you see other customer posts? Some business pages are set to only allow posts by the admin of the page so customer posts will be hidden or deleted within moments.

Do you have a friend with a Facebook account who would be willing to "like" the airline and then repost your comments on their own page? If they mention the airline that will allow them to link the page to the post, causing it to show up on the airline's page, and they can't remove it.
Oh, there are a number of other complaint posts showing - sadly.  One was from a guy who had trouble flying the same day to FLL - like us, he was going to FLL in order to be on a cruise on Saturday.  They eventually got there but with no luggage.  They spent their time at a port in a K-Mart buying clothes instead of an excursion.  Far worse experience than ours.