Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 1161583 times)

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BarensMom

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5985 on: June 24, 2014, 09:23:15 AM »
Southwest Airlines

We were eating lunch at a restaurant on our way to the airport. This was on a Thursday and we were flying to Fort Lauderdale to catch a cruise on Saturday.  I received an email from Southwest saying they had cancelled our flight.  We were suppose to fly to Baltimore (just a stop, didn't have to change planes) and then on.  Well, the leg from Baltimore to Fort Lauderdale was cancelled.  Sorry for the inconvenience.  I got online (thankfully we had our iPad with us) as well as called them.  There was no way to get us down there on Thursday and only 1 seat was left for their flights Friday.  That was it.  She offered no more.  I asked if they could book us on another airline.  No.  I asked if they flew out of Chicago.  Good news!  They have a direct flight on Friday.  Oops, that one only has 1 seat.  Hey, found another!  But, it will cost $360 PER TICKET more to get that flight.  I was dumbfounded.  Charge us double what we paid because they cancelled our flights?!  I had asked why it was cancelled and she said she didn't really know but it looks like there were a lot of delays by air traffic control.  Uh, what?  So our option was to lose a day of vacation, drive to Chicago, lose the $ on the hotel we had reserved in Fort Lauderdale for that night AND pay $720 for the privilege to fly Southwest out of Chicago.  Not my finest moment but I told her coolly/calmly that we would drive to Fort Lauderdale before we paid them more money (which would have been about a 24 hour drive).  Thankfully we were able to fly Allegaint Air that evening to Orlando and rented a car and drove to Fort Lauderdale.  We were still ahead money-wise than Southwest's solution.  I'm hoping to get Southwest to reimburse us for the rental car but I'm not hopeful.

Dang.

No, they won't reimburse you for the rental car, but since you didn't use the flight b/c of a change they made, they should refund the tickets. Or, at least that's what Delta would do. Sometimes I think the cheaper airlines are cheaper only b/c they really don't care about customer service.

If they give you any difficulty, call your credit card company and dispute it.  You can request it for either partial refund or for the full amount.

When Hertz messed up my reservation made through and paid to SW Vacations, I requested a refund and got the runaround (first 3 days, then 10 days, then was told they would have to "investigate" and it would take up to 30 days).  I finally called VISA and put the amount of the rental (~$200) into dispute.  A few days later, the refund for that amount appeared in my account.

Black Delphinium

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5986 on: June 24, 2014, 09:24:10 AM »
Dang.

No, they won't reimburse you for the rental car, but since you didn't use the flight b/c of a change they made, they should refund the tickets. Or, at least that's what Delta would do. Sometimes I think the cheaper airlines are cheaper only b/c they really don't care about customer service.
That is what I tell people all the time about "budget" services- Customer Service is a great way to cut overheard, because by the time they need it, you already have their money.
When angels go bad, they go worse than anyone. Remember, Lucifer was an angel. ~The Marquis De Carabas

ScubaGirl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5987 on: June 24, 2014, 09:53:31 AM »
We received a full refund that day.  I just can't wrap my mind around the fact that is was totally logical to the Service Rep to charge us double to fly out of a different city.  They had the empty seats, they had our money, and it would have gone a long way to rectify the situation.  Now they did not have our money and possibly those seats were empty on the flight down (which was direct and had to cost them less to fly than our original flight).

I figured out how to post on their website and facebook page.  I'm not holding my breath or anything. 

Shalamar

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5988 on: June 24, 2014, 10:49:10 AM »
I vowed never to fly United again after they cancelled my flight from Chicago to Scranton.  Why?  Because, when I asked for the reason for the cancellation, the employee looked at me calmly and said "Because of the weather."  I looked outside - it was a beautiful day with no clouds in sight.  "What weather?" (thinking maybe there was something going on, perhaps in Scranton, of which I was unaware).  "There's weather.  Let's just leave it at that."

I found out later that the pilots were going through a labour dispute and decided to simply not fly that day.    >:(

knitwicca

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5989 on: June 24, 2014, 11:04:31 AM »
I have had wonderful results with Southwest Airlines.  Great customer service and the flights were never a problem.

However.....Delta.  Never again will Delta airlines see a penny of my money.
When my step-daughter (L) graduated college, her dad booked us first class, non-stop flights from Orlando to Ontario, California.
We arrived at the Orlando airport, checked our luggage, boarded the plane and were seated in the third of 5 rows in the first class section.

The plane departed on time.
The flight attendant began at the front of the first class area offering two meal choices.
When she finished with the row in front of us, she turned to walk away. I stopped her and asked if we were going to only have what was available or would she return to take our orders.
She replied that there was only enough food for the forward rows. The rest of us in first class could purchase food from the business class attendant if we chose. (remember, non-stop flight of 5 hours)

About 20 minutes into the flight, the pilot announced that we were being diverted due to weather so the trip would take "a bit longer than planned".
We circled North Carolina until the plane was forced to land and sit on the tarmac, well away from the airport, due to weather and running low on fuel.
We sat on the tarmac for a while. I got up to use the restroom. The attendant who was in the galley kicked my ankle (very purposefully) and yelled at me for leaving my seat. She then shoved me into the lap of the man in the first row.

After about two hours, the fuel truck arrived, filled the tanks and the plane took off.
We landed in Atlanta in the midst of a horrendous storm.  I realize that weather issues can cause massive issues for air travel so I figured we would be rebooked to arrive in California the following day. 

Only the first 10 people off the plane were given vouchers for hotels. The rest of us had to first make our way to the front desks to arrange a flight out for the next day then find a hotel that had rooms available.
I arrived at the front desk of the Atlanta airport and was told that I could not rebook my flight because it was an international flight. Apparently the agents did not know there was a difference between Ontario, Canada, and Ontario, California.  :o   Next I was told that then-husband or I could get onto a flight at 7am (by now it was nearly 2am) to Minneapolis with a 3 hour lay-over before continuing to St. Louis with a connection to LAX the day after.  The one of us who did not take that flight would be sent (a) back to Orlando around 10am or (b) might get a seat to California at some point within the next several days.  (remember we were trying to attend L's graduation)


After several minutes of commiserating with the desk agent over the difficulty of getting seats rebooked,  maintaining a calm demeanor, and being as accommodating as possible to her obvious stress, the desk agent was finally able to get both of us on a flight to Salt Lake city then on to LAX so that we could arrive at our daughter's college graduation.

Ironically,  DD's bf had called while I was talking with the agent and let us know that our luggage had been delivered to their house.  ???

I sent a hard-copy letter as well as an email to Delta to let them know how unhappy I was with their service.  I recognized that air travel is weather dependent but reiterated that there was no excuse for the flight attendant's assault on me nor for not having adequate meals in stock for the limited number of first class seats nor for the fact that their own (trained and experienced) booking agents were unable to differentiate between California and Canada.

I received a reply from Delta corporate headquarters which essentially said "our attendants would never kick or shove a customer, we always have more than adequate food for our first class seats and you are lucky you ever reached your intended destination" 

Worst customer service reply I ever saw.

ScubaGirl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5990 on: June 24, 2014, 11:25:51 AM »
We received a full refund that day.  I just can't wrap my mind around the fact that is was totally logical to the Service Rep to charge us double to fly out of a different city.  They had the empty seats, they had our money, and it would have gone a long way to rectify the situation.  Now they did not have our money and possibly those seats were empty on the flight down (which was direct and had to cost them less to fly than our original flight).

I figured out how to post on their website and facebook page.  I'm not holding my breath or anything.

I no longer see my post on their facebook page.  Could they have deleted it?

JenJay

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5991 on: June 24, 2014, 11:33:10 AM »
We received a full refund that day.  I just can't wrap my mind around the fact that is was totally logical to the Service Rep to charge us double to fly out of a different city.  They had the empty seats, they had our money, and it would have gone a long way to rectify the situation.  Now they did not have our money and possibly those seats were empty on the flight down (which was direct and had to cost them less to fly than our original flight).

I figured out how to post on their website and facebook page.  I'm not holding my breath or anything.

I no longer see my post on their facebook page.  Could they have deleted it?

Yes. Do you see other customer posts? Some business pages are set to only allow posts by the admin of the page so customer posts will be hidden or deleted within moments.

If you do see other customer posts, do you have a friend with a Facebook account who would be willing to "like" the airline and then repost your comments on their own page? If they mention the airline that will allow them to link the page to the post, causing it to show up on the airline's page, and they can't remove it.

ScubaGirl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5992 on: June 24, 2014, 11:37:26 AM »
We received a full refund that day.  I just can't wrap my mind around the fact that is was totally logical to the Service Rep to charge us double to fly out of a different city.  They had the empty seats, they had our money, and it would have gone a long way to rectify the situation.  Now they did not have our money and possibly those seats were empty on the flight down (which was direct and had to cost them less to fly than our original flight).

I figured out how to post on their website and facebook page.  I'm not holding my breath or anything.

I no longer see my post on their facebook page.  Could they have deleted it?

Yes. Do you see other customer posts? Some business pages are set to only allow posts by the admin of the page so customer posts will be hidden or deleted within moments.

Do you have a friend with a Facebook account who would be willing to "like" the airline and then repost your comments on their own page? If they mention the airline that will allow them to link the page to the post, causing it to show up on the airline's page, and they can't remove it.
Oh, there are a number of other complaint posts showing - sadly.  One was from a guy who had trouble flying the same day to FLL - like us, he was going to FLL in order to be on a cruise on Saturday.  They eventually got there but with no luggage.  They spent their time at a port in a K-Mart buying clothes instead of an excursion.  Far worse experience than ours.


athersgeo

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5993 on: June 24, 2014, 11:41:35 AM »
Gulf Air

Never, ever, ever will I fly with them ever again.

It was a flight from Sydney to London (so its own form of hell on earth just for the sheer length without any shenanigans on the part of the airline) but it turned into one of the worst experiences I've ever had while travelling (and that includes six hour delays on Amtrak in the middle of knowwhere Ohio while sharing a carriage with the children from heck).

1. The flight from Sydney first stopped at Melbourne - so after only an hour, we got turfed off for refueling (!!!)
2. The flight from Melbourne to Singapore was full - so I spent seven hours being groped by the "gentleman" in the seat next to me (I know Gulf Air couldn't have done anything about that but it didn't make my flight any better)
3. The entertainment feed seemed to be stuck in a permanent three hour loop (I swear, if I ever see the Making of The Emperor's New Groove or 102 Dalmations ever again...)
4. The leg from Singapore to Bahrain ended up being over an hour late, which left us with twenty minutes to make our connection to London, and this is where the fun started.

They'd overbooked the flight and instead of giving first priority to those people already travelling (ie those of us booked from Sydney to London), they loaded the locals first which meant that a group of about fifteen people got bumped from the flight. Now, I will grant you that it would have been touch and go for us to make that connection (because, hey, hour late and everything), but this was when I discovered that while my luggage had been checked right through to Heathrow (and, shocklingly, made the flight), I was only checked in as far as Bahrain... In otherwords, the decision to bump me was made when I checked in, because I checked in a couple of hours early.

So there you have it: a group of heavily jet-lagged (mostly) English people stuck in Bahrain airport until the next flight to London (which wasn't for some ten hours or so) and the best bit? Nobody knew what to do with us or what was happening. We spent the next hour being shuffled round and round the airport. Yes our baggage had been pulled. No it hadn't. We'd be put up in a hotel. Who told you that rubbish you have to stay here...

Eventually we got put through security with special passes and assurances we would definitely be put on the next flight, packed into a bus and taken to a hotel...who also didn't know what to do with us and they'd only been told to provide 8 rooms and 5 minutes of phone calls per room. One problem: I was a single traveller on my own and had to share with the other single traveller on her own, which meant we needed 10 minutes (5 a piece). And then the hotel didn't understand why we didn't have any local currency...

It was just a complete mess; about the only good thing was the fact that we all got beds to catch some actual sleep before we got our flight.

Which was full - and which was stuck on the same entertainment loop. But at least nobody groped me.


(For anyone wondering, the only compensation we were offered for our "inconvenience" was $100 off our "next Gulf Air flight")

JenJay

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5994 on: June 24, 2014, 11:52:38 AM »
We received a full refund that day.  I just can't wrap my mind around the fact that is was totally logical to the Service Rep to charge us double to fly out of a different city.  They had the empty seats, they had our money, and it would have gone a long way to rectify the situation.  Now they did not have our money and possibly those seats were empty on the flight down (which was direct and had to cost them less to fly than our original flight).

I figured out how to post on their website and facebook page.  I'm not holding my breath or anything.

I no longer see my post on their facebook page.  Could they have deleted it?

Yes. Do you see other customer posts? Some business pages are set to only allow posts by the admin of the page so customer posts will be hidden or deleted within moments.

Do you have a friend with a Facebook account who would be willing to "like" the airline and then repost your comments on their own page? If they mention the airline that will allow them to link the page to the post, causing it to show up on the airline's page, and they can't remove it.
Oh, there are a number of other complaint posts showing - sadly.  One was from a guy who had trouble flying the same day to FLL - like us, he was going to FLL in order to be on a cruise on Saturday.  They eventually got there but with no luggage.  They spent their time at a port in a K-Mart buying clothes instead of an excursion.  Far worse experience than ours.

They may pull new comments for review and then post them. I bet yours will show up if other complaints are there.

ScubaGirl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5995 on: June 24, 2014, 01:44:13 PM »
We received a full refund that day.  I just can't wrap my mind around the fact that is was totally logical to the Service Rep to charge us double to fly out of a different city.  They had the empty seats, they had our money, and it would have gone a long way to rectify the situation.  Now they did not have our money and possibly those seats were empty on the flight down (which was direct and had to cost them less to fly than our original flight).

I figured out how to post on their website and facebook page.  I'm not holding my breath or anything.

I no longer see my post on their facebook page.  Could they have deleted it?

Yes. Do you see other customer posts? Some business pages are set to only allow posts by the admin of the page so customer posts will be hidden or deleted within moments.

Do you have a friend with a Facebook account who would be willing to "like" the airline and then repost your comments on their own page? If they mention the airline that will allow them to link the page to the post, causing it to show up on the airline's page, and they can't remove it.
Oh, there are a number of other complaint posts showing - sadly.  One was from a guy who had trouble flying the same day to FLL - like us, he was going to FLL in order to be on a cruise on Saturday.  They eventually got there but with no luggage.  They spent their time at a port in a K-Mart buying clothes instead of an excursion.  Far worse experience than ours.

They may pull new comments for review and then post them. I bet yours will show up if other complaints are there.

That must be it because it is now back.

Thanks.

Dindrane

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5996 on: June 24, 2014, 02:54:21 PM »
I've had just enough bad experiences flying with a large enough variety of airlines that, at this point, I'm not going to make any claims about how I'll never fly a particular one again.

In the end, they all stink for one reason or another, because the system of air travel overall just stinks. Flights are all overbooked or delayed or whatever. They all misplace or delay luggage, even when you've checked to make sure the destination airport code is correct. They all run on such tight schedules that even a small delay can throw the whole schedule off. They all have pretty poor customer service, horrible refund policies, and just in general are a headache to deal with.

Given all that, I pretty much just assume that checked luggage has a 50/50 chance of actually showing up at my destination at the same time as me, things will very likely be removed from my bag, security will be a pain to get through, the flight itself will be (at best) an exercise in endurance, and there won't be any food or entertainment available to speak of unless I bring it myself. Basically, I expect the whole experience to be awful, so that when bad stuff inevitably happens I am at least somewhat prepared to deal with it. I am also, at that point, pleasantly surprised if the worst thing that happens while I'm traveling that I'm bored and cramped from not enough space.


Xandraea

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5997 on: June 25, 2014, 10:30:22 AM »
I've had just enough bad experiences flying with a large enough variety of airlines that, at this point, I'm not going to make any claims about how I'll never fly a particular one again.

In the end, they all stink for one reason or another, because the system of air travel overall just stinks. Flights are all overbooked or delayed or whatever. They all misplace or delay luggage, even when you've checked to make sure the destination airport code is correct. They all run on such tight schedules that even a small delay can throw the whole schedule off. They all have pretty poor customer service, horrible refund policies, and just in general are a headache to deal with.

Given all that, I pretty much just assume that checked luggage has a 50/50 chance of actually showing up at my destination at the same time as me, things will very likely be removed from my bag, security will be a pain to get through, the flight itself will be (at best) an exercise in endurance, and there won't be any food or entertainment available to speak of unless I bring it myself. Basically, I expect the whole experience to be awful, so that when bad stuff inevitably happens I am at least somewhat prepared to deal with it. I am also, at that point, pleasantly surprised if the worst thing that happens while I'm traveling that I'm bored and cramped from not enough space.

I recently took a two-week trip with my mom, and challenged myself to pack into _only_ carry-on to avoid checking anything at all. Fellow travelers in our tour group kept asking "Where's your luggage?" and were amazed to find out I'd brought only the two small shoulder-carry bags. I simply did not want to surrender any luggage of mine to the airlines. My mom checked a bag and it arrived in one piece on the other side both ways, but often people aren't so lucky.

(Y'know the questions always asked at airports, "Have you been in control of your bags at all times?" "Did anyone help you pack your bags?" If I'd checked luggage, I'd be prepared to answer "No, my bags were completely out of my control from the time I checked in until I claimed them from the baggage carousel, and were repacked (badly) by unknown person(s) during that time." -- getting to the other side of an overseas trip and finding a note in my bag that someone had been rifling through was quite disconcerting. Locks are useless, as they must be TSA-accessable. I'd rather avoid the entire mess by carrying my own stuff.)

ladyknight1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5998 on: June 25, 2014, 11:41:37 AM »
I carry a carry on roller, a backpack and a small medication bag that can fit in the backpack. The last two flights, they have gate checked my carry on because there were too many brought on board.

Free Range Hippy Chick

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #5999 on: June 25, 2014, 11:45:26 AM »


(Y'know the questions always asked at airports, "Have you been in control of your bags at all times?" "Did anyone help you pack your bags?" <snip>

Have you ever seen what happens when somebody gives the wrong answer? It's entertaining. We saw it once at Stansted airport: a young French woman with a suitcase about as big as herself and from the way she was handling it, about twice her bodyweight, was asked 'could anyone have interfered with your case since you packed it?' and she said 'yes'.

Check-in employee sighed and said 'no, what I'm asking is, has anybody other than you had access to your suitcase? Could anybody have interfered with it without your knowledge?'

And the woman repeated 'yes, that is possible'.

Slowly, and loudly, in the cartoon-talking-to-slightly-stupid-foreigners voice: 'Could anybody have put something in your bag, and not told you?'

Equally slowly and loudly, in the same cartoon-talking-to-slightly-stupid-foreigners voice but with a French accent: 'Yes, they could. I live in a shared house and my bag stood overnight in the hall. It would be possible for somebody to put something in it. Yes.'

Followed by total freakout on the part of the staff member, who plainly had been trained to ask the question but not trained on what to do when given a truthful answer. She didn't know what she was supposed to do next (which was eventually established to be sending the case over to the scanner they use for oversize items, with its owner in attendance, and then to take it through manual search. Not exactly difficult).