I have a couple of recent stories.
Doctor's office: I go to a complementary/alternative medicine practice as it was the only practice that believed I had a thyroid problem and would prescribe medication for it. The doctor I originally started with retired, and I was assigned to another doctor in the practice. I arrived for my first appointment, and the first thing his assignment told me was that, "You need to understand that Dr. R believes in taking as much time with a patient as the patient needs, so he sometimes runs late." Well, they warned me. He was running 3.5 hours late that day. I really need my prescription refilled, so I just sat there.
He gave me a temporary supply of medication and ordered blood tests to determine if the current dosage was correct. He also requested that I set up a phone appointment to review the results in two weeks. Phone appointments start at 4:00 in the afternoon. I set one up, giving my work phone number. The day of my appointment, I waited and waited, till I finally had to call his assistant back to say I would no longer be at that number because I had to catch the last train home. I couldn't give my cell phone number as there are areas of no reception on the train line. The assistant set up another phone appointment a few days later. I still wasn't called before I had to leave work. This time, the assistant asked what time I could guarantee I'd be at my home number and said the doctor would call me then. The doctor didn't call that night.
I called back and was told the doctor forgot he had to call me and had gone home before doing so. I was given the doctor's cell phone to call. I called it and he hung up on me.
Two days later, I got a package in the mail. It was a note from the doctor's assistant saying, "I understand that you spoke to Dr. R last night. Here is a sample of the supplement he recommended." Yup, I got somebody else's vitamins.
At that point, I called the assistant and said that I wanted a print-out of my test results and a prescription for three months of my thyroid medicine to tide me over while I found another doctor. I'm in that research process now.
Pancake house: DH and I were tickled pink when an IHOP opened near us. The service was not good the first time we went, but we figured that they just opened and it would get better. It didn't. The final straw was a late-night stop after a concert. I order scrambled eggs and DH ordered fried eggs.
When my plate arrived, the eggs were fried. I hate fried eggs, so I sent them back. The waitress came back a short time later, and it was pretty clear from the grease mark off one side of the plate that the kitchen simply slid the fried eggs off and gave me scrambled eggs rather than make a new plate of food. The problem was that the scrambled eggs were extremely runny and practically raw. I sent it back again.
This time, in addition to the grease mark from sliding the fried eggs off, there was also a slime mark from sliding the undercooked scrambled eggs off. I'm 99% certain that they slid those undercooked eggs back onto the griddle and cooked them some more – to the point of almost being crunchy.
At this point, I gave up and thought I'd just have the potatoes and bacon. Those were, of course, stone cold after multiple trips back and forth. We escalated the situation to a manager, who was less than helpful. So, we're never going back there again.