Piggybacking on the last story about the haircut.
Last year, around my birthday, I went in to get a haircut since I hadn't had one in... quite a while at that point. I wanted a shorter hairstyle that would be easier to maintain for various reasons. I took a picture in of a sort of a bob style haircut. The first thing I told the stylist was "DO NOT CUT MY BANGS." I made her repeat it to me to make sure she understood, even though there was no language barrier apparent. The reason for this was that my mother decided I needed to have my stick-straight hair permed for my sister's wedding when I was ... eh, 13/14. In the process, the chemicals used burned off a strip of my bangs, about 1/4'' wide, down to the very roots. When it finally began to grow back, it basically grew straight up, and never really "fell" naturally across my forehead until after it was really rather long, long enough to reach my eyebrows. I consciously never cut my bangs shorter than that to avoid the whole sticking-up thing.
She brushes out my hair to get a feel for length, draping my bangs across my face (they were almost the same length as the rest of my hair at this point, so I understood the whole brushing-over to be sure where you're working) - and then grasps a big hank of my bangs and as I'm saying "Uh, I asked you not to -" SNIP. Straight off, above my eyebrows. I was PISSED, because she'd just chopped off half my bangs, and the only way to "fix" it was to cut the other half even to the same length. I immediately demanded a supervisor (there was none, she was the only one working there that day) contact information for the manager, etc. She just fluttered her hand at me, even though that one section of bang was already visibly beginning to lift above the rest of the bangs. "Oh your gel will take care of that!" I informed her icily that I do not use hair product AT ALL. No hairspray, no gel, nothing that would 'hold' that section of hair down. Oh yes, and it's right smack in the center of my forehead, too. Very obvious. She just said airily, "well now's a good time to start!"
I called multiple times over the following days to complain, but the manager was never in, and as soon as I said it was a complaint they said I'd have to speak to the manager rather than leaving a message or voicemail. I eventually wrote out a complaint, went to the Walmart the salon is in (one of those Regis SmartStyle or whatever it's called) and spoke to the manager for the whole store. I explained that I understood the manager of the HAIRCUT PLACE is not necessarily a manager for the STORE, but I was getting the runaround left and right. The store manager confirmed that the manager was difficult to get ahold of, but did still have to report to him for some things, so he would personally hand-deliver my complaint. I never did get a follow up on that.