Pippen wrote:A true one though, Telstra are terrible!
"I tried to cancel a business landline so rang Telstra, the most useless company in Christendom."
In a world that contains Bank of America, that's a pretty bold statement.
You have dealt with them? They are awful. 8 weeks to connect my internet that should have taken 2 days. At an average of 3 hours a day on the phone with them what does that work out to? It got to the stage where I would call and who ever answered would see my call sheet and the problem and just hang up on me. Then they said they would send a tech out who never arrived and they charged me over $1000 for 3 call out fees and lied saying that someone had been to see me and sorted it out and it was all hunky dory when they clearly hadn't. I was almost murderous by the end of it. They still owe me over $2500 in refunds and I cannot bring myself to deal with them. Incompetent doesn't even begin to describe them. The worst company in the world. I can totally see how people lose it and go to a head office and start smashing things to bits.
I will never go with Telstra because of my parents experience. They had a 10GB or 20GB plan (more than two years ago now so minor details escape me). Every month they would get excess usage charges of about 3-4GB. They had been with the company since its Saturn days and were slowly getting more and more fed up with them, especially after they moved out of the Wellington cable area.
The beginning of the end was me getting a job with telstra's biggest competitor. When they called to find out if their contract was up, the first person couldn't tell them. They would need to get someone to call them back (can anyone say retention team?). By the time mum did get called back she was rather frustrated and the poor person who was speaking to her got a bit of a rant. End result - they were out of contract. Thankfully they ported the landline number so Telstra didn't have any hold on them.
Strangely, never in the two plus years have they been charged overage and their plan gave them equal or lesser amounts of data. In fact, I just changed them to a 5GB as they hadn't used more than that in the last year. Our suspicion is they were being charged overage for their actual usage, as well as the plan charges. The overage before and the usage after the move was just too similar for it not to be when all that had changed was their provider.
It has put me off Telstra, in all their guises, for life.